kmart return policy
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Since: Dec 09

Plainfield, IL

#2 Jan 23, 2011
You can only return shoplifted items for a store credit.
Bethany

Dallas, TX

#3 Jan 23, 2011
No u cannot return them without a receipt at all
Annie

Penrose, CO

#5 Jan 23, 2011
ffs wrote:
Does anyone know if Kmart lets you return things without a reciept, and will they give you cash or a gift card?
If you can't even keep a receipt then you don't deserve to be able to return the item. Pretty basic.
what now

Fenton, MO

#7 Jan 23, 2011
If you bought the item with a check, they can run a check through the register to verify you purchased the item. If you used a check for the purchase, it will be in their system.
glenn

Chicago, IL

#8 Jan 23, 2011
You can return stuff but they put the money on a gift card. I just did it the other day.
Annoyed

Hoboken, NJ

#9 Apr 27, 2011
Realy? If you don't have a recipt you don't deserve a return? What about gifts?! Smh
In The Now

Faridabad, India

#10 Apr 27, 2011
Go to Wal Mart to steal...
just stay away from the store undercover cop.
guest

Davisville, MO

#11 Apr 27, 2011
Who, besides welfare retards, would steal anything?

If you get caught, you have just discredited yourself for every job you ever apply for. Congrats, you are now unemployable as a Mcdonalds register worker. I can come up with 100 jobs off the top of my head you would IMMEDIATELY be dropped from consideration for if you have ever stolen anything and your prospective employer knew.
kmart employee

Poplar Bluff, MO

#12 Apr 28, 2011
you can not return anything without a receipt. You can exchange without a receipt with the permission of the store manager. we no longer give store credit. if you purchased an item with a check, debit, or credit card we can run it through our system and prove the purchase. otherwise, just keep your receipts and stop being difficult.
Guest

Summerville, PA

#13 May 22, 2011
i got gifts from my baby shower and took the double back to exchange them for somthing else and the women told me we dont cary any of these items so we cant take them back, so i went back got the same damn items and laid them on the counter and asked for a manager the did carry the items the lady at the counter just didnt know what she was doing people like that need to be stocking shelvs not helping people
imo

United States

#14 May 22, 2011
Guest wrote:
i got gifts from my baby shower and took the double back to exchange them for somthing else and the women told me we dont cary any of these items so we cant take them back, so i went back got the same damn items and laid them on the counter and asked for a manager the did carry the items the lady at the counter just didnt know what she was doing people like that need to be stocking shelvs not helping people
is it just me, or does some of the check out ladies freaking nerve wrecking.
Mommy To Be

Fairfield, OH

#15 Nov 13, 2011
WOW PEOPLE ARE SO RUDE & IGNORANT - KARMA WILL GET YOU ALL FOR YOUR NEGATIVE COMMENTS!!! SHAME ON YOU- I JUST HAD A BABY SHOWER & HAD TONS OF GIFTS, SOME WITH GIFT RECEIPTS SOME WITHOUT- I ACTUALLY ENDED UP WITH TONS OF DUPLICATES! I WAS HOPING TO GET A DECENT ANSWER BUT OH MY GOSH THESE PEOPLE ARE SO RUDE!
No box

San Diego, CA

#16 Dec 21, 2011
Can you return items if you have a receipt but not the packaging it came in? My husband opens things and always throws away the box....
idea 4 u

Poplar Bluff, MO

#17 Dec 22, 2011
ya just take it back ohh but before you do go take the item out of the box on the shelf and put yours in the box and walla you have problem solved... no charge for the advice ... thankyou
Marcella

United States

#18 Dec 26, 2011
I would like to exchange an item for the correct size and i dont have a receipt. If they are out of that specific item (print,color,etc) what is their protocol? Same value of item put on a Giftcard or im just ass outta luck?!?
K-Mart Service Desk

Ava, MO

#19 Dec 29, 2011
You can return items without a receipt, but you will only be refunded the lowest price we have sold it for and this money will be put on a K-Mart Merchandise Return Card. You can exchange items without a receipt for a different size or color. If we are out of the size or color you need you can either wait until we get more in (if we get more in), or you can return it as I mentioned previously.
dave

United States

#20 Jan 13, 2012
K-Mart Service Desk wrote:
You can return items without a receipt, but you will only be refunded the lowest price we have sold it for and this money will be put on a K-Mart Merchandise Return Card. You can exchange items without a receipt for a different size or color. If we are out of the size or color you need you can either wait until we get more in (if we get more in), or you can return it as I mentioned previously.
That is not always true...I just brought in a small tire compressor that did not work...I just wanted one that worked. I do not have the receipt with me, as I am under the impression new products should work.
The woman ran it thru the register and it came right up, but she could not exchange it....she did throw it away for me however.
Anon

United States

#21 Jan 13, 2012
People still shop at K-Mart?
Kmart Service Desk Worker

Osage Beach, MO

#22 Jan 21, 2012
It really depends on who's behind the counter and what store you go to.
Policy states: "NO RECEIPT NO REFUND"
The way we usually do it at our store is that if it's in a sellable condition, we will give you instore credit at the lowest sale price in the last 90 days. The product must be "on file" aka we must actually sell it.
Realize that fashions and other merchandise is rotated every season. After it's been "clearanced out" we will only give you 10% of the original value, that's what we will sell it for anyway. This will be instore credit. No exceptions unless you have a receipt.
I really recommend the Shop Your Way Rewards program we offer. It's free. Get it. As long as the cashier scans your card or looks up your phone number you can return that merchandise for what you paid without a receipt.
So if it's a gift, if the person you got the gift from used the Reward program we can look up their account number through their phone number and give you what they paid for it usually in cash. Like I said it depends on who's behind the counter or what store you go to. They may insist in instore credit but it usually beats the lowest sale price in the last 90 days.
We can also do returns if the item was purchased with a debit card, credit card, gift card, employee discount card, or check. But you must have the card or check with you.
Elesse

United States

#23 Nov 28, 2012
Hi I purchased my son a castle for xmas at walmart and during the thanksgiving holidays left it at our families house by accident after we packed to leave. I live far from them and they agreed to return it for me, but did so at kmart. I dont know why. Is it possible to get that toy back from kmart? Because I paid 50$ at walmart. It cost $60 at kmart, and they gave a store credit back for only $30. I dont want to have to pay $90 bux for that castle.

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