Complaints bring Magic Jack an 'F' fr...

Complaints bring Magic Jack an 'F' from Better Business Bureau

There are 268 comments on the South Florida Sun-Sentinel story from Aug 26, 2008, titled Complaints bring Magic Jack an 'F' from Better Business Bureau. In it, South Florida Sun-Sentinel reports that:

When consumers ordered Magic Jack, a computer gadget that lets people make phone calls over the Internet, they thought the product would help eliminate their monthly telephone bills.

Join the discussion below, or Read more at South Florida Sun-Sentinel.

Scooter

Jacksonville, FL

#26 Sep 15, 2008
M Thompson wrote:
I don't know what people are talking about but I have had a MagicJack since April and it is better than Vonage. Cheaper and clearer especially on international calls. If you want to order one from me email me at [email protected] and I'll explain all the quirks with the device. It is a very good product and the phone companies have been ripping us off long enough.
I wish you were telling the truth. But you sell them, so what can I say? It doe NOT work for everyone. In fact, my guess is that it works for may 40%. Thus the "F" rating. Maybe someone will delete your spam.
Richard Hood

Green Bay, WI

#27 Oct 1, 2008
I just filed a formal complaint with the Florida Better Business Bureau. I have been unable to obtain return authorization information from magic Jack. I can't use it and simply want to return the unopened magicJack. I was "chatting" with someone from their customer service department when he (I can only assume) stopped communicating.
Magic Jack

Jacksonville, FL

#28 Oct 1, 2008
As of a few months ago, this is the company's W. Palm Beach number - likely on Georgia Avenue, 33405.
five six one, five eight six-3380.
maybe that will help someone.
If it is incorrect, would someone please be kind enough to post the correct one here? Thanks!
Jack is GREAT

United States

#29 Oct 1, 2008
I have a vonage # and an ATT land line in 954 area code. Needed a 561 # for business purposes. Magicjack is installed on my 3 laptops. I use it to make outgoing calls from free wi-locations (ie: Panera) Saves on cell phone minutes. NEVER had a problem!!!!! Think the people who are having problems do not have ample bandwith...upload speed is what's important. Also, just a small amt. of PC savvy is important.
Never had a problem!!!! I route the MJ 561 # to my 954 business #...It is NOT a hog on my PC resources.....but can stop it from woking in the background. It's a technical issue...if interested..and you're PC savvy ask me in your post.
Ned

Salisbury, NC

#30 Nov 8, 2008
Scooter wrote:
<quoted text>
I wish you were telling the truth. But you sell them, so what can I say? It doe NOT work for everyone. In fact, my guess is that it works for may 40%. Thus the "F" rating. Maybe someone will delete your spam.
I totally agree and am very unhappy with magicjack so far.They are impossible to call on the phone. Pretty ironic!
Ned

Salisbury, NC

#31 Nov 8, 2008
Very unhappy with magicjack usability and customer service is an abomination of the words. All they want is your money then you are on your own. Wait till they get it right or go bankrupt.
I'm going to complain to anyone who will listen.
Pud Tugwell

Troy, MI

#32 Nov 20, 2008
My magic jack works really well. Sometimes there is a little echo but how could you complain when you have no more phone bills to contend with? I love it!
Miami Vice

Santo Domingo, Dominican Republic

#33 Nov 22, 2008
This is a devious way for the scumbag owners to sell all the information they will gather thru inserting cookies, and spyware, all designed to gather confidential information from your online browsing history. any sites you have visited they have a record of. They will sell your information without your permission to third parties, Its in the online agreement you must agree to. You can not remove this program from your computer. it changes the registry some how. I am not a computer Geek or Nerd. but I have been investigating this "Majic Jack" claims. They have no Customer service,this is just front to scam people ,beware, check with your local computer nerd. Ask him about this.
Arlene

United States

#34 Dec 3, 2008
How does one contact Magic Jack? Do they have a phone number?
Arlene

United States

#35 Dec 3, 2008
When I click on Magic Jack a notice comes up telling me to plug the phone into the BP Ports, which I have always done. I tried every which way and all I get is the dumb commerical.
Scooter

Lake City, FL

#36 Dec 4, 2008
Arlene wrote:
How does one contact Magic Jack? Do they have a phone number?
Ifg you are a MJ customer, you contact them via magicjack.com . Live chat os available, but that's about it. Count on some foreigner from a nutjob country posing under an American-sounding name,to help you. A few are pretty good; the others frustrate you so much so that you will leave them alone.

Anyone still with an AOL acount or who is conected via a dialup modem shouldn't have MJ. Depends mainly on a very fast cable or dsl connection.
clue

Chicago, IL

#37 Dec 5, 2008
interesting
magic johnson

Paris, AR

#38 Dec 12, 2008
I just got a magic john and it is amazing how well
it handles all my s h * t.
D Hall

United States

#39 Dec 24, 2008
Magic Jack is OK if you can get an area code from your area, mine is STILL unavailable, been waiting 3 months for my area code to come out, no one wants to call me as its long distance for them.
This Sucks and whenever i try to contact MJ about when its being release for my area code i get the run around, and get told that their engineers are working on it, please it cant be that hard !!!
Ctcapone

Lititz, PA

#40 Jan 5, 2009
I cut my landline and just just Magicjac, it works great. A battery backup is a must for your computer while using magicjeck. It's a simple product to use and you need not be computer wiz to use it.
Victoria M Noble

United States

#41 Jan 8, 2009
I also accepted the 30 day trial.
After submitting my credit card information, the screen said for a debit card they would charge me the next day!
There was a link to follow if I could not use my debit card.
Guess where the link took me?You guessed it!
Straight to the "Loop" of nowhere on the MagicJack.com website where customer care does not exist!
So, at least I would have time to run to the bank & make a quick deposit.
They charged me without permission immediately!I have a ton of outstanding checks and may have hundreds in overdrafts because of MagicJack.com .
And the shipping on this thing is less than $2 friends! I am demanding a 100% refund or will file an online FTC complaint.
Brian Adams

Los Gatos, CA

#42 Jan 18, 2009
Zero Customer Service! Sure they have a web site... but just try to get the return address, you wont find it!
Try to ask why it never took the calls it was used for... that ATT still billed even though Magic Jack was used!
W h a t y o u g e t i s
P O O R S E R V I C E ...
D O N T U S E
peggy mickles

Valparaiso, IN

#43 Jan 23, 2009
the phone servi\ce sucks
winstoncup03

Thornville, OH

#45 Jan 24, 2009
Miami Vice wrote:
This is a devious way for the scumbag owners to sell all the information they will gather thru inserting cookies, and spyware, all designed to gather confidential information from your online browsing history. any sites you have visited they have a record of. They will sell your information without your permission to third parties, Its in the online agreement you must agree to. You can not remove this program from your computer. it changes the registry some how. I am not a computer Geek or Nerd. but I have been investigating this "Majic Jack" claims. They have no Customer service,this is just front to scam people ,beware, check with your local computer nerd. Ask him about this.
All I an say is they do have customer service, I used them, I haven't had any more spyware then normal from just surfing the web. The MJ phone works great for me and I'm on a wireless system in the garage with this phone. I do get some echo sometimes , but barely can hear the echo. Works good for me, if you don't like it don't get it.
john meiners

Cottage Grove, OR

#46 Jan 27, 2009
purchased mine.. they charged my visa account right away... the phone worked for 30 days then only incoming calls work.. can not call out any longer, can not get in touch with any "live" person or support... do not recommend.. be aware

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