Review: Half Price Kitchen Bath & Granite
Posted in the Pompano Beach Forum
#1 Aug 24, 2012
If there was a negative star rating that is what I would choose. We were told our kitchen would be completed in 2 weeks and it has been double the amount. Marty, the sales guy is only nice when giving quotes after that, you'll never hear from him. Keep in mind Marty was fully aware that I needed this kitchen done asap due to us having a 2 year old little boy and a newborn so I needed this completed before returning to work from leave.
Timeline of events:
7/30/12 order placed for cabinets. We hired our own installer who told MARTY that the layout Marty designed would not fit our sink center under our window due to a lazy susan in the corner that would be too large in the design. My installer suggested another idea which Marty didn't accept because he's had "40 years in the business".
8/1/12 - cabinets are supposed to arrive but didn't. 8/4/12-I was told cabinets would arrive at noon, I called at 12:20 cabinets were on the way. I called again at 3pm and the owner told me he "had to stop at Pollo Tropical to eat lunch" and was on his way. The owner, Jaime, arrives in her personal truck with some cabinets still in boxes. YES boxes! Some were built but other cabinets didn't even have door fronts nor were the rollouts installed in the pantry. I was never told our cabinets would arrive this way. Were they made in China then shipped?? After having our installer here all day Saturday waiting for cabinets, he had to help unload the truck. Jaime said he had to fire 2 people?? I told Marty we had to pay our installer $250 to sit around all day waiting for them - Jaime would not agree to discount that amount, walked right past me and left. Marty said he would take care of it.
8/5/12 - As kitchen is being installed, I asked Marty to come over because the sink would not end up centered, he said he was sick but would come over anyway. At 4pm I called him again, he said there was an accident and couldn't make it.
8/6/12 - Marty arrives says the sink will look fine and says the granite template guy will be out the next day.
8/7/12 - I called at 6pm left message - no template guy.
8/8/12 - I called at 11am Marty said he never got my message due to "accident" at the shop but someone would be here today to template. I called at 4:30pm and he said I misunderstood - someone would be out the next day.
8/17/12 - Granite arrives and cracks on delivery.
8/23/12 - I called Marty at 8pm asking for the granite since he has made no attempt to call me in almost 1 week. Says granite will arrive on 8/24.
8/24/12 - Granite arrives but since I didn't have enough notice that they were coming, our plumber is booked and now our sink, ice maker and dishwasher will be hooked up on Friday.*IMPORTANT* when granite installer asked for payment I asked to speak with Marty. Remember the $250 he said he would take of? He said my installer was not worth $250 and he would only take $100 off - very interesting since Marty hired a new installer and brought him over to our house to have him see the work OUR installer did. Marty was angry and agreed to the $250. Jaime then calls me to tell me he doesn't agree with having to reduce that amount. I hung up on him.
In between all of this, we had parts missing, panels that my husband had to pick up at the shop, etc. I will NEVER use this company again. You get what you pay for, lesson learned. By the way, the sink is offset from the center of the window by about 5 inches - extremely noticeable!!!
#2 Sep 19, 2012
Extremely unethical! Owners for Half Price Quartz and Half Price Kitchens have only been in business since 2011...beware! Had been to 4 other granite vendors which were $45+sqft and was just about to go with one when I found out about Half Price, was told by owner "Keith" over phone that all granite slab they carry for kitchen counters is $35 a sqft (Total) including sink under-mount, went down and employee Angelique confirmed again in front of other owner Kurt as they showed me what they had in their back room for $35sqft. Later brought family down to choose which slab..again was confirmed $35 (Total). Afterwards, Angelique mentions going down to their supplier and they will have other slabs in my price point, drove all the way down from West Palm Beach and picked out a slab, then Kurt comes to my house for estimate and quotes me over $52sqft??? I was not happy..then they quoted me $39sqft for a slab which we considered originally in one of our first visits which was $35...beware. This is the longest complaint I've written, but believe these people should not be in the consumer business
#3 Apr 1, 2013
I couldn't agree with the top two posts more. Half price kitchen SUCKS.. they give new meaning to the term incompetence. DO NOT BUY A KITCHEN FROM THESE PEOPLE!
#4 Jan 10, 2014
Sadly same bad experience on cabinets; had to follow up week after Christmas purchase of next day delivery I could hear the wee not prepared, when they arrived, un-wrapped, saw scuffs, he said just need touch up paint. My installer tried but said he had never seen such badly put-together cabinets, nails showing, cracking interior drawers zig-zag hinges off, by the time they said they would re-deliver, another week passed but night before, late, get text they can't do it. So not to mention my time now lost from work waiting and extra days work to contractor, they have now put me a month behind to find and install a kitchen. These people are supposed to be in the kitchen cabinet business and then can't provide them is shocking. The lack of real consideration of another human being, their time, peace of mind and follow-up, very sad.
#5 Apr 17, 2014
I couldn't agree more about how bad and unethical this business is. I ordered cabinets the last week of Aug. for installation the first week of Oct almost 6 weeks later. Was told they can have ready in 4-5 days if need be. Paid half when I ordered. The day they were supposed to install could not do because installer was sick. Same next day. Was told they would be there to tear out old cabinets the next day and install new cabinets. Guy came to tear out and left. Said they were behind on several other jobs before they could install mine. Was promised they would be there 2 days later. You can guess how that went..
I was so unimpressed with how they handled this I decided not to use them for the granite even though I had already picked out a slab from them. Jamie, the owner, was pissed and calls me. Asked if I was going to use them for the granite. Told him I just wanted the cabinets installed. Told me he would call the other company I was using for granite and talk to them. How unprofessional! Said I was the type of guy that wanted everything done yesterday even though I gave them 6 weeks to order the cabinets then waited 5 days after they promised to be there before the installation even started. Went in to talk to him and he was so unhelpful and unapologetic that a prospective customer in the office heard him and decided to go elsewhere.
It is now 6 months later and never did get the job completely finished. The large lazy susan that was to go in the lower corner unit was never installed. Said initially was on back order. Called several time for follow up. Finally was told 2 1/2 months later it was in. Was told if I was in a hurry for it to come and get it myself. Told them it had to be installed. Followed up about 10 times. One week they were again out of stock. Next time they were getting that day and would call. No call so called the following week. Didn't have in stock would be getting soon. One excuse after another. 4 months later I finally gave up.
I have used many contractors and these are right up there with some of the worst.
Go elsewhere and save yourself the hassel.
#7 Jun 30, 2014
I have had similar dealings with Half Price Kitchens. They will lie to you like it is nothing. 6 months later and the kitchen is still not done. And their work really isnt that good. Stay away from this company.
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