More problems at Autumn Care

More problems at Autumn Care

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Beth Ann

Charlotte, NC

#1 Dec 15, 2011
I wrote this last August after making complaints in person and writing letters to A.C.'s headquarters :

There are so many problems at AC that need attention. Jonathan Thomas absolutely will not return calls. Voice mail left for him is ignored and not acted on. The shift supervisors aren't much help. They say they are "doing all they can" but things don't change. The problems I am having with my loved one all have to do with the lack of care and protection she is receiving. I know they have done some cleaning up and remodeling.
1.There are still plenty of cleanliness problems. Sometimes the odor of urine is still strong. There is a dust problem that needs addressing. The floors are frequently in need of mopping (once or twice a week isn't enough!)
2. The coverage overnight may again be near violation of state law. The medical credentials of employees must meet state guidelines or you are in violation. If the state inspector had been at Marshville AC one night last week it may have been shut down!
3. Security is non existent. Residents, visitors and employees go in and out of rooms and the residents have no place to lock up possessions. Nothing of value should be kept there. Clothing, lotions, candy, hearing aides and even false teeth are commonly lost, misplaced or stolen.
4 Are the CYNs, aides and nursing staff still ignoring calls for changing wet diapers or are they to busy trying to catch up because of a shortage of workers?
One poor man uses a respirator. Something happened and the machine shut off. He called and called but no one came. Finally someone visiting another person noticed him waving his arms and came to see what was the matter.
AC isn't perfect. It is important that it at least be a "good" nursing home. These things can be fixed but we have to have help at the top. Jonathan needs walk the halls and be accessable and see what is happening.

Right after that everyone noticed improvements. I won't take the credit because a lot of people who had loved ones there complained and started keeping written records of "incidents".

But things changed again and we need to voice our concerns before they go from poor to awful again.

1. There are mistakes being made with medications. One lady told me that her elderly parent who previously had been alert and awake was in an almost comatose state for 2 days but returned to normal. The only possible explanation she got was "something must have been wrong with the prescriptions".

2. On a recent visit I saw a lady whose face was black and blue and swollen. I asked her what happened and she said she fell out of bed because the nurse turned her the wrong way.

3. The long hall at the back of the building stinks like urine.

4. The helpers still gather at the back of the building to socialize and smoke during their break. Why do so many have break at the same time?

5. The schedule for meals is confusing. Some days residents sit for a half hour or more before the trays are brought. Some days they are brought after only 5 or 10 minutes.

6. There is no security at all. Anyone could walk in off of the street and go through rooms stealing while the resident was in an activity or at a meal. There is no way to lock anything up. There is no one checking in visitors and most pass the stations unnoticed because the workers are busy doing office work or tending after residents.

Let this be your warning Jonathan. I'm going to call AC headquarters again if things don't get better.
Bill G

Charlotte, NC

#2 Dec 15, 2011
I agree with you, Beth Ann. I saw exactly what you are talking about. As for #6, I could have walked in carrying a machine gun and I don't think anyone would have noticed. One lady I talked with goes to JT's church. She said he hides his hypocrisy behind the Bible. Every time he opens his mouth, eyes start rolling.
dobro

Toledo, OH

#3 Dec 16, 2011
If it is that bad call the local ombudsman, or aps I doubt that Corp. Will do too much as long as they are filling beds. Ombudsman # is required to be posted.

“Just watching the show & LOL..”

Since: Oct 10

Location hidden

#4 Dec 16, 2011
Get better care at "Old Timers" on Monroe Rd up by 485.
Concerned family member

Charlotte, NC

#5 Dec 20, 2011
dobro wrote:
If it is that bad call the local ombudsman, or aps I doubt that Corp. Will do too much as long as they are filling beds. Ombudsman # is required to be posted.
I wish it were that easy. I've been at AC visiting my loved one when the ombudsman were there and when corporate/state was there. He's got all of them in his back pocket...just like any other politician. I have to agree with the member of his church. He is a hypocrite. Smile at you and lie to your face and turn around stab you in the back.
concerned2

Charlotte, NC

#6 Dec 21, 2011
call and report concerns to the state. the local ombudsman is clueless.
morgan

Nebo, NC

#7 Dec 23, 2011
I am a cna and I have worked under johnathon. He is wonderful. All the things you are bitching about, you find at every nursing home ms. Beth Ann. If you are not happy with them, try taking care of your own family member or shut up.
know one when I see one

Charlotte, NC

#8 Dec 25, 2011
morgan wrote:
I am a cna and I have worked under johnathon. He is wonderful. All the things you are bitching about, you find at every nursing home ms. Beth Ann. If you are not happy with them, try taking care of your own family member or shut up.
Oh boy! Here we go again....another JT @$$ kisser. You act as though everyone just should accept the conditions in nursing homes and never speak up to try and bring about change for the better. You must want everyone to "shut up" as you so eloquently put it, so slackers like you can allow deplorable conditions in nursing homes. For most family members, making the decision to put someone in a nursing home is a last resort effort to get care for a loved one. Its a tough decision and I can assure you its never taken lightly. When a family or our tax $$$ are paying out 6,000.00 ++++ per month, then a patient should be treated like a king/queen. Not put up with someone more interested in kissing JT butt than providing excellent care. Beth Ann spoke about her experience and concern about patient care or lack of it and what did she get back from you???....a rude, mouthy reply. Its employees like you that give Autumn Care a bad name.
Davis

Fort Mill, SC

#9 Dec 27, 2011
Well, we are always shocked at the absence of security there. Anyone can walk in, anytime. No check ins, no security. It is frightening. I think its the worst.
Roger b

Greer, SC

#10 Jan 1, 2012
I had an issue once with my mom and went straight to Jonathan and found him to br very understanding and responsive. This conversation is not about Autumn Care, but about one or two of you not liking the administrator.
Disgusted

Charlotte, NC

#11 Jan 2, 2012
It's clear that you guys have no idea what you are talking about....the complaints that you have are far-fetched or a flat out lie....U agree with the CNA...if you cannot be satisfied, try doing it yourself. I have a family member there and any time I have ever needed anything...my family member got it. I am there almost every day, different times a day...and I have never seen/heard/smelled anything like this. Jonathan is an excellent Administrator. You all just don't like him and it's obvious. Shame on you for leaving your family member at a place that is such hell...it u truly feel this way.
Disgusted

Charlotte, NC

#12 Jan 2, 2012
To me it seems that this may be a disgruntled employee---or ex-employee, should I say??? Someone who wants to give Jonathan and ACM a bad name. It's a shame, because so many people there care for the patients and so many of the patients are truly happy there.
janet

Charlotte, NC

#13 Jan 2, 2012
Roger b wrote:
I had an issue once with my mom and went straight to Jonathan and found him to br very understanding and responsive. This conversation is not about Autumn Care, but about one or two of you not liking the administrator.
I bet he was all caring and understanding to your face....then as soon as you turned your back, he gave you the "up yours" and just smiled...so pleased with himself for being so "politically correct"
David

Charlotte, NC

#14 Jan 2, 2012
And I say again where is the security at Autumn Care? There is nothing to prevent a criminal from walking in there. Nobody checks people going in and out. Someone could walk in and go into a room and rob, beat, rape or kill a patient and walk right back out without being noticed. Anybody can walk in and not be noticed. Nobody checks people in. A criminal could walk right by the nurses station without being stopped or even noticed. Autumn Care is not in the nicest part of town. Who is going to see who is coming and going? According to the NC offender registry there are 19 registered sex offenders within 5 miles of Autumn Care. Even more are in a ten mile radius!
MNS

Charlotte, NC

#15 Jan 2, 2012
janet wrote:
<quoted text>
I bet he was all caring and understanding to your face....then as soon as you turned your back, he gave you the "up yours" and just smiled...so pleased with himself for being so "politically correct"
Janet,
I think that anyone who forms opinions of anyone else should truly know the person they are speaking about. I doubt that if anyone actually knew him these things would be said. All of this is coming from people that do not know him and some of whom have never even met him. It is a shame and it is ignorant to form opinions of people that are based on what others have said. You all sound ridiculous. And I am pretty sure that Autumn Care is not a one man show. There are a team of MANY people that work there, and you cannot possiblu know what is inside that hearts and minds of the employees that care for these people. Putting them down certainly isnt the answer. But if you or anyone else wants to make a difference, I am sure that they accept applications! Until then, I will leave the well-being of my family member to the currently employed staff and to Jonathan Thomas.
David

Charlotte, NC

#16 Jan 3, 2012
MNS I am not putting anyone down. I just want to know people there are safe and I'm not seeing any effort to protect the residents in place. As I stated previously no one checks people in. Anyone could walk in off of the street and rob or harm a resident and probably walk out without being noticed. Not only that, there are no security cameras that I am aware of. I asked at the desk once and was told they weren't needed. I disagree!

You can't sugarcoat a situation like this. This is a major problem and needs to be addressed. As it stands now I will be reporting A.C. as unsafe for residents and visitors!
MNS

Charlotte, NC

#17 Jan 3, 2012
No hospital/nursing home that I have ever been to has "checked" people in or out. Where does that happen> Certainly not at CMC Union, CMC Main, Presby Matthews, Presby Main, Brian Center, Jesse Helms, ett. I have seen a camera in the room with the drink machines, right there in the corner. Also, what makes you think that someone who wants to come in and rape or kill a Resident will not do so because someone "checked" them in. I am sure a criminal like this would have no idea how to get past a "check in." You are all so quick to judge, clearly not thinking the things that you say through. Also, all the door stay locked except the front door unless you have a keypad code. I am pretty sure if there was a requirement for Autumn Care to have more security, they would.
Bill G

Charlotte, NC

#18 Jan 3, 2012
I've visited quite a few nursing/asst. living centers lately and some of them do have sign in pages. I've asked about security in some places. It ranges from cameras to employees that welcome visitors and ask them who they will be visiting. The total absence of security at AC did influence my decision about my dad. More than security was the lack of leadership and "passing the buck" when problems developed. I found this out by just talking with a few patients. I agree with Beth Ann. I finally made my decision and it was not AC.

Since: Jan 12

United States

#19 Jan 4, 2012
I have been reading all these comments that have been made about Autumn Care and it amazes me how so many people speculate on the security and staff there. Yes i am a current employee there and i have worked at other facilities and hospitals. I have a total of 24 years exp in the health care field. One thing that i want to state is that yes there are numerious security programs that are in place there. No we do not have security cameras in every room but there are some in places that can and cant be seen . HIPA laws will not allow us to place cameras in resident rooms. This is for thier privacy. The staff is continually inserviced on procedures on what to do and what to look for as far as people coming in and out of the facality. There are other security measures in place that i will not tell on a public forum. As far as the cleanliness of the facility i would put it up next to any other facility in the state. We are continually getting compliments from the health dept, ommsbudsman, and state inspectotrs on how well the place looks and smells. Im sure if anyone had an issue with cleanliness in any of thier family members rooms and it is brought to the attention to anyone in management that the problem would be resolved immediatly. I know alot of you are thinking that im what yall call here a " jonathan asskisser". Im far from it. I respect Jonathan for alot of things that he does to insure the safety and well being of each resident. Alot of what he does goes unnoticed to the general public and hes not doing it for any recongnition from anyone. He does it for each and every resident no matter what thier social status is. Hes very compassionate that each resident gets great , quality care while they are there. He has always had an open door policy to anyone that has any concern on any matter concerning residents. I know that he gets drug thru the mud alot because of him being in politics. That is something totally diffrent from Jonathan the Adminstrator. He does not mix the 2. I asked him before why he would want to run for office when he knew that he would be continually attacked about his charactre and he told me that he wanted to make a difference in the county rather than doing like most people do and grumble and complain and sit on their hands and do nothing. Im sure that if any of u took the time to talk to him about all these so called bad conditions instead of getting on here and speculating about alot of what you have no clue as to what your talking about, he would be more than happy to accomidate listening to you.
morgan

United States

#20 Jan 6, 2012
To "know one when I see one" I am not a JT @$$ kisser as you so eloquently put that. I am NOT employed by him at A.C. but I love how he has managed A.C. in a very diplomatic way and he has overcome obstacles to get where he is at in life just like everybody, and if I have to say so myself he has done a damn good job. If he is anything in office like he is as an administrator at A.C. he is going to be a very fine asset. Johnathon Thomas is a very fine outstanding citizen and he has already won my vote.

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