Review: Jim Laabs Music Super Store

Review: Jim Laabs Music Super Store

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Tom B

Rhinelander, WI

#1 Jun 11, 2009
Easily the worst customer service experience of my entire life at ANY restaurant, store, etc. that I've EVER been to. I went in there with my girlfriend to browse sheet music and play piano. I'm a former music major, and know my way around a piano. I started to play, and was yelled at loudly and rudely by the owner. I thought music was supposed to be played in music stores? I guess not. My girlfriend very politely and calmly told him that if he wanted customers, he needed to treat them with respect. Instead of a sane response, he sweared and cussed at her. Not only did he swear and cuss, but he did so in front of a mom and her 2 children, probably aged 3-7. I came to her defense, telling him that music stores are generally places where one plays music, and that he had to apologize to my girlfriend. Instead, he called me names I can't type on here, and kicked me out. I honestly thought he might hit me too, it was that bad. Everyone should boycott this store until there is new management in place. This was one of the worst experiences of my life, and I will make sure everyone I talk to steers clear of this terrible place.
billmc59

Fort Worth, TX

#2 Jun 29, 2009
I saw a pair of accordion straps sold by Jim Laabs Music on Ebay. The straps were advertized as "ALL leather". Just what I wanted but they didn't take Paypal on auctions. So I called the store and placed the order with Troy Laabs. I got the straps 2 days later and rather than being leather, they were VINYL, "leatherette." I called the store and was told that the straps were still a good deal at what I paid, even for vinyl. I tried to tell Troy that I ordered (and paid for) LEATHER straps, not PLASTIC ones. He said that he didn't want to hear it, and that vinyl was better than leather for wear and durability. Right. He said I could "upgrade" to the original leather that I ordered for $80.00 - what a ripoff! Then, while we were talking, he went onto Ebay and changed his listing to say "leatherette" instead of the original "ALL leather" that was advertized.

Yes, this store needs to be boycotted. They employ false advertising and they are rude to customers, trying to tell me what I want and what I don't and that they aren't interested in what I think of their business practices. They ripped me off for $41. I'll spread the word far and wide about these crooks.
Michael H

Gibsonia, PA

#3 Aug 5, 2009
I recently bought a $3000 Kawai piano from Jim Laabs. I found the piano listed on Ebay and called them about details. I personally spoke to the owner at least 4 times and emailed them another 4 more times. Each time they responded back quickly and politely. They answered all my questions and did not act, in the least, rude or uncaring. He emailed me extra photos, gave me all serial numbers and extra details. Although I was a serious buyer, I could of been just another "tire kicker" and used up plenty of his time for no reture. After I felt confident that what they were selling was as described, I paid and it was delivered in 2 days. The delivery has no issues and it was actually better then described. It has actually no flaws. My piano tuner came to check it and could no find any single issue. It actually was still in perfect tuning that they did before shipping. This piano cost $8-9000 new. Yes it was a Japanese import and it was explained as such. I would highly recommend them to anyone. The truck that delivered the pianos had another 4 grand pianos that were being delivered, one costing $80,000. Obviously, others trust them. Take negative comments with a grain of salt. I have nothing but recommendations with my purchase.
iolo

Portage, IN

#4 Nov 4, 2009
I bought a new piano from Jim a couple of months ago. Whenever I called him about used pianos on his website and Ebay listing, they were sold and he tried to sell a different piano, which I did. Received it fine but found several stuck keys. After two tuners trying to fix it but couldn't I called back for warranty service and my experience has been horrible. Jim got mad because I called him too many time asking what's going on and yelled at me. Take positive comments with a grain of salt. Most of the reviews you see about them are NEGATIVE and talk about their deceitful business tactics and rude service. I am sure there are some satisfied (or lucky?) customers but do your do diligence, search for their reviews and read it for yourself. Their BBB rating of "F" says something as well.
James S

Portland, OR

#5 Nov 30, 2009
Unauthorized Charge to My Credit Card

After purchasing a digital piano from Jim Laabs Music I was told that it would take 2 weeks to ship as they had to get the piano from the manufacturer.

After 5 weeks I called and they claimed that the piano shipped that day. They also said that the piano would ship to a local shipping terminal and I would be responsible for picking it up there. I had paid nearly $150 in shipping charges when I originally made the purchase and assumed that that included shipping to my home (I even had received a shipping quote from them prior to purchasing the piano and there was no indication that shipping would not be to the address I provided them for the quote).

They said for an extra $40 they could have it shipped to my house. I reluctantly agreed, as it had taken so long already and I really wanted the piano. When I check my credit card account a few days later not only had the additional $40 been charged but an unauthorized charge of $113 was also there.

I called and demanded an explanation and was told that shipping costs were actual more than they had originally charged me. I explained that they could not make unauthorized charges on my credit card and that if the original shipping charges were not the total shipping charges their customers needed to be told that at the time of purchase.

They said that if I refused to pay the additional $113 they would cancel the entire order. I told them to cancel it. 6 weeks wasted waiting for a piano that will never come. Don't waste your time. Even if it looks like a good deal, they may try to make up for it with extra charges and, as in my case, even unauthorized charges.
Kyle

Elkridge, MD

#6 Jul 19, 2010
I have bought a few things from them. If you want something from them call 20 gazillions times to ensure its there. Then go up to the store tell them your there to pick you up, they will yell at you for not giving them notice. Come back with your lawyer and everything gets done like it should real f***ing quick. So you get all that real cheap stuff. It cost me $50 bucks in gas and $25 for the lunch for my lawyer lol, but I saved $1,000. You can't make me angry so thats why I didn't mind doing that.
David

Lexington, KY

#7 Aug 12, 2010
I just discovered this site. I'm shocked. I had a very positive experience with Jim Laabs. I contacted them regarding a bid I had made on a grand piano. I really couldn't go any higher. Troy asked if I would consider another brand. To make a very long story short, I got my Grand. It was MUCH better than I thought I was getting. Troy said it was an upgrade, the price was the same. The Grand was superior and they brought it right to my home and very carefully set it up. Did I mention that I am at least 1,000 miles from their store. Additionally, I contacted Troy 2 more times for a better bench, etc. He complied and worked with me all the way. I had an excellent experience with them....no regrets. I would do business with them again.
Brian from Las Vegas

Henderson, NV

#8 Oct 12, 2010
FALSE ADVERTISING!!!

I ordered a Excalibur 37 Note Pro Artist Series Melodica from Jim Laabs Music a few months ago for $85.00.

I had previously bought another 37 Key Melodica from Amazon. There is no brand name on this melodica but the advertisement described it as a student melodica. It had one review and the customer also mentioned it was a toy. It cost me $45.00.

These melodicas are exactly the same thing except the color. I was then to find that a German company called Schoenhut® toy pianos makes this melodica as well.

This was total false advertisement!!!

I am also discovering That Jim Laabs Music and Excalibur Accordions are located on the same street. I think that is fishy.
Brian from Las Vegas

Henderson, NV

#9 Oct 12, 2010
I just read that there BBB rating is an A. How in the world did they get such a good rating. This company is the worst.
iolo wrote:
I bought a new piano from Jim a couple of months ago. Whenever I called him about used pianos on his website and Ebay listing, they were sold and he tried to sell a different piano, which I did. Received it fine but found several stuck keys. After two tuners trying to fix it but couldn't I called back for warranty service and my experience has been horrible. Jim got mad because I called him too many time asking what's going on and yelled at me. Take positive comments with a grain of salt. Most of the reviews you see about them are NEGATIVE and talk about their deceitful business tactics and rude service. I am sure there are some satisfied (or lucky?) customers but do your do diligence, search for their reviews and read it for yourself. Their BBB rating of "F" says something as well.
John Demastrie

Middlefield, MA

#10 Feb 27, 2011
The worst of the worst! They are bait and switchers.
Steer clear of them!
Anonymous

Los Angeles, CA

#11 Apr 5, 2011
Worst transaction of my life. Terrible product and terrible service. I hope they go out of business.
James Hamilton

Brodhead, WI

#12 Aug 30, 2011
I bought two Yamaha C7's and a similar Kawai (7' 6") from Troy at Jim Laab,s music. These instruments are at work at church, at school and in my home. These are the finest instruments in this area. They were delivered as expected in perfect condition. My tuner loves to come here because these instruments are so easy to tune. This store comes with my highest recommendations.
Marcus ONeill

Leeds, UK

#13 Sep 27, 2011
Troy Laabs sent me two damaged music stands and refused to replace or refund them. He actually suggested that I should repair them myself, and took no responsibility at all. In the end I had to contact the bank to get the money back on my credit card. He was rude and unhelpful throughout, with constant bait-and-switch behaviour. Very arrogant and manipulative. So despite lots of good prices on offer, it’s not worth the risk. Several of the reviews on here are clearly written by Troy himself, pretending to be customers, using the same unmistakeable phrases, spelling errors and arrogant tone. Never buy from Jim Laabs Music.
Joe Rizzo from Quebec

Québec, Canada

#14 Nov 21, 2011
I recently bought an accordion keyboard from Jim laabs music store on-line and I can honestly say that all these negative comments are not at all my point of view.
I had no communication trouble with them,they were always there to answer my questions and both jeff and Troy kept their promise for price and delivery convenience.
I for one am satisfied with their service and accomplishment....sorry to deceive some negative comments but I have nothing but good to say.....
I placed an order from Quebec City and asked to have the item shipped on a certain day and they did it while I was on vacation,congrats to you guys...
Its unfortunate that the people who receive good service don't mention it as often as the unfortunate bad experiences
My vote is A1.
JB L

Cedarburg, WI

#15 Apr 7, 2012
This is my worst shopping experience ever since we have lived in this country for about 12 years. The store (Jim Laabs Music) has an advertisement of at least 2 products that are not available although still available on their website. The sales person (Jim or Jeff ?), who seems to be the one in charge of piano sales in their Stevens Pint WI location, is extremely rude in attitude for customer inquiries.
I called on Aril. 6 to ask about the 2 pianos listed on their website but I was told those are not available. However those are available on their website and you can even add the pianos to the shopping cart to check out. Below are the websites showing the products still available.
http://www.jimlaabsmusic.com/used-instruments...
http://www.jimlaabsmusic.com/used-instruments...
I had questions about this and was not sure why their website even lists items which are not available. I called on April.7 to ask about this. The guy, who does not even have the patience to listen till the end of my first sentence, started shouting and yelling at me in an extremely rude manner. He said that I have asked the same questions many times and that is why I deserve his shouting at customers. In the whole conversation I tried to control my temper although I felt extremely insulted by what he has done. I told him over the phone he is so rude and he ,again, right away shouted at me with about 5 times of my volume saying that it is I, a customer who is rude by asking him some questions instead of him, a sales person being rude by shouting at a customer who just ask questions. He even laughed at my accent with obvious race discrimination. At the very end, he hung up the phone.
In respond to his statement that I asked the same questions again and again, I have listed the times of calls and each inquiry I made during each call.
(1) My first call was on 1:37 p.m. April, 6 2012. I asked about whom is the person I can speak with and was told that somebody will call back soon.
(2) I received the call from him on 2:21 p.m. In this call, I was told those pianos I have seen from their website are not available. He said that they may have others coming (Petrof 118 pianos) and promised that he will send me some information via email or phone. This call was interrupted for unknown reasons and I had to call them back 8 minutes later (my second call to them) to continue the conversation.
(3) At 4:32 p.m., I made my third call on that day because I am not sure which Petrof 118 model (G1, P1,M1 or S1 ?) that will be available soon. He promised that he will get the information from the manufacturer.
(4) At 11:35 a.m. on April.7 2012, I called them simply want to know why those unavailable pianos are still up in their website for sale. What happened next are his shouting, yelling, and insulting words for 2 minutes and I was not even able to finish my first sentence.
To whom who is reading this complaint, could you please tell me did I ask the same question each time? Even though customers have asked the question twice, should the customers deserve all of the aforementioned shouting, yelling, and insults? If I were the sales person, I will reminder the customer in a politely manner that the questions have been answered already. The bottom line is you, as a professional business man, should never lose your temper to your customers. In the United States we have a saying, "The customer is always right", right?
In short, I have complaints about this store (Jim Laabs Music) for the following reasons.
(a) An advertisement of products that are not available
(b) Extremely rudeness to customers
(c) Race discrimination
I, as a customer, deserve a sincere apology!
Jim D

Asheboro, NC

#16 May 23, 2012
Ordered an expensive piano for my daughter in NC. Jim Labb had an amazing price. It was a surprise graduation gift for my daughter and it came within five days of the order.
Piano arrived in mint condition.
Great Service! Great Deal! Would Highly recommend!
Jim D.
Steve in Florida

Port Saint Lucie, FL

#17 Aug 6, 2012
Brian from Las Vegas wrote:
I just read that there BBB rating is an A. How in the world did they get such a good rating. This company is the worst.
<quoted text>
BBB collects "fees" which they call"membership". The more one "gives" the better the grade they receive....I really had hoped that were not true but it is...

The BBB does NOT provide an accurate picture of anything they stand behind. We regular consumers do look for guidance but when the "factory" guide (BBB) does not provide good feedback then the consumer such as you and I are up the creek...

I do wonder when these bad tactics to gather money via fees will stop..Well it has been going on for a very long time and I am pressed to say it will never tell the consumer accurate information.

Good luck....
Lara Jawanski

Briggsville, WI

#18 Aug 17, 2012
Jim labs superstore are crooks and frauds. I purchased a violin for my daughter. I should have talked to the music teacher first but I didn't. I though this store would be good since they have been around for so many years. I called the teacher torall about the violin and she said that it was not a good brand of violin. I went back to Jim labs store to exchange the violin for anyhow not that brand. They turned my reciept over and showed me all sales final. I toldthem I wouldnt need a refund just an exchange for something else. I explained what the teacher told me. They went in the back room and came back with a Jim laabs superstore label. The clerk them took the label, pit glue on it, and inserted it inside the violin and glued it on top of the existing brand name. I couldn't believe it!!! Right in front of me. He told me to take it to the teacher and she couldn't tell the difference. I took the violin to the teacher for inspection. She played a few notes and said that she knew this was the brand name she told me was has. She looked inside and sawthe new label and KNEW that they had co errr up the label. She said they had a lot of problems with this store. Now I can't even sell the violin because the name is covered up with their own label. They have no scripels! All they want is your money and you kitty's door. They are also VERY CRABBY and irritated when you ask a question. It's like you are bothering them. If you need any music items, go to Music Quest in Stevens Point. They are very knowledgeable and honest and they don't mind questions.
Lara Jawanski

Briggsville, WI

#19 Aug 26, 2012
Sorry for the word errors - auto correct on my computer changed some words. Jim laabs employee covered up the label. They only want your money and you out the door.

Lara Jawanski wrote:
Jim labs superstore are crooks and frauds. I purchased a violin for my daughter. I should have talked to the music teacher first but I didn't. I though this store would be good since they have been around for so many years. I called the teacher torall about the violin and she said that it was not a good brand of violin. I went back to Jim labs store to exchange the violin for anyhow not that brand. They turned my reciept over and showed me all sales final. I toldthem I wouldnt need a refund just an exchange for something else. I explained what the teacher told me. They went in the back room and came back with a Jim laabs superstore label. The clerk them took the label, pit glue on it, and inserted it inside the violin and glued it on top of the existing brand name. I couldn't believe it!!! Right in front of me. He told me to take it to the teacher and she couldn't tell the difference. I took the violin to the teacher for inspection. She played a few notes and said that she knew this was the brand name she told me was has. She looked inside and sawthe new label and KNEW that they had co errr up the label. She said they had a lot of problems with this store. Now I can't even sell the violin because the name is covered up with their own label. They have no scripels! All they want is your money and you kitty's door. They are also VERY CRABBY and irritated when you ask a question. It's like you are bothering them. If you need any music items, go to Music Quest in Stevens Point. They are very knowledgeable and honest and they don't mind questions.
Worst business ever

Clarks Summit, PA

#20 Jan 27, 2013
We´ve been trying to buy some brass instruments from them for over a week now. No answer from anybody, when they did answered, we explained to them that we´ve been trying to contact them to pay for the day. They said yes, "we can ship your instruments"but they don´t take the fricking order. No more communications. Prior to that somebody wrote after 3 days of emails saying he was going to write an invoice. Going into a week now and the guy hasn´t returned with the invoice so we can pay. We still can´t buy anything from this place. After a week invoice, no answer from anybody and no way or no person to answer the phone to take a charge over the phone. Pathetic. They´ve been doing this for 54 years they say.

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