Family Dental Center on Leadwood Drive

Family Dental Center on Leadwood Drive

Posted in the Pleasureville Forum


Frankfort, KY

#1 Aug 8, 2013
I am sure I am not the only person who has a huge problem of feeling like this office has taken advantage of. Their office manager obtained a pre-authorization from insurance. I was given a quote for services. I went to the office three times and paid about $1000 based on the quote. Huge clerical error was made and the pre-authorization did not go through. They claim I owe $700 more. Had the office been upfront before the services were done I NEVER would have gotten work there.

So BEWARE of this office!!!

Frankfort, KY

#2 Aug 8, 2013
A lot of dental offices will submit the authorization and not wait until it goes through to do the procedure. If the auth get denied they simply charge you for the service because the insurance company will not pay without an auth on file. And the dental office is not going to eat their bill even if its their fault.

So buyer beware for ANY dental office when you are having major work done. Make sure its been authorized by your insurance company first.
former patient

Lexington, KY

#3 Aug 8, 2013
I quit going there because it always seemed like they were trying to "up sell" by getting you to accept a procedure that may or may not have been necessary just because I had good insurance. Had some fillings replaced that I am not sure was necessary. Dentist are all good but for the most part the office staff was sort of rude and not very flexible. Had an emergency on a Friday close to closing time and they weren't willing to stay a little late to deal with it. Figured I could get better service somewhere else and I have.

Frankfort, KY

#4 Aug 9, 2013
In my situation, an authorization # was obtained BEFORE services were rendered.

Otherwise I completely agree with you.

United States

#5 Aug 9, 2013
I was there once and never again. It was a messy place. I had just moved here and went for a cleaning. The hygienist saw that I had some expensive work done before. Called the dentist. He looked at it, said, "Interesting!" Suddenly they tried to tell me I needed teeth pulled and minor surgery for deep cleanings and more. When I disagreed they pulled my spouse in who had a simple cleaning done at the same time. They started to treat me like a child and how they can't trust me to clean my teeth right in the back and they need to come out. Surgical deep cleaning, gum grafts, and more. Only spoke to my spouse. You could see the $$ signs dancing in their eyes. We were out of there as fast as we could and never went back.

I went elsewhere, got a regular cleaning and now some ten years later I still have all my teeth and no surgery stuff done. According to them I should have lost some teeth by now because my mouth was in 'such bad shape!'

Zurich, Switzerland

#6 Dec 19, 2013
They do upsell a bit, but they have always been honest and fair with me over the years.

Since: Apr 13

Frankfort, KY

#7 Dec 19, 2013
a few years ago i went there and had a really bad tooth ache, it was a wenesday and no one was waiting and lady said they was booked for the day and i would have to make an appointment for another day, turn around and lady had came in just to get her teeth clean and i could pretty much say she was one on medicaid not any true insurance but i also knew who the lady at the desk was and we never got along so they are shady.

Frankfort, KY

#8 Dec 20, 2013
For ur info that dentist office does not except medicaid.

Since: Apr 13

Frankfort, KY

#9 Dec 20, 2013
well in that case, this person was paying cash and had no insurance. but anyways aspen dental ireat only thing is their dentist don't stay at one clinic.

Frankfort, KY

#10 Dec 20, 2013
Most of the women there are hateful snobs anyway

Frankfort, KY

#11 Jan 21, 2014
Avoid this office!!!

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