Review: Amazing Jakes Of Plano LLC

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1 - 20 of 44 Comments Last updated Oct 21, 2013
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fca

Justin, TX

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#1
Jun 1, 2008
 

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The pizza was seriously awful - and I'm not that picky. My husband and I could not finish a slice (cheese or pepperoni). How can you mess up cheese pizza? We looked around and noticed an employee on his dinner break. He was eating pasta.. no pizza on his plate. Another worker came by to pick up our plates and noticed the uneaten pizza. He commented that all the workers thought the pizza was awful too.
Jane

United States

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#2
Jun 13, 2008
 

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I recently took my 4 yr old daughter and 7 yr old son to the newly opened Amazing Jake's. My kids absolutely had the time of their lives. You cannot believe the size of this place. I was actually quite impressed with their food and selections, coming from a chef myself (Pizza, pasta, soup, salads, potatoes, desserts,etc). Incredible how they transformed an old department store into a nice place to take my family. I would definitely recommend them and will be back with my family.
RGA

Dallas, TX

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#3
Jun 21, 2008
 

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Great place to take the kids, though the rides are a bit pricey. Better off if you get the all inclusive package than the pay for the rides with points. Food is better than Gatti town in Frisco, though Gatti town had a much larger buffet with more variety. Pizza tasted great - especially the crumbled cheese in the veggie pizza was a nice touch. The party hosts need to be trained better in clearly explaining what is included and what is not. Would have been better if they hand out the cards at the beginning of the party than the end as kids do tend to get bored eating all the time.
Kimi

United States

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#4
Jul 7, 2008
 

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The kids had a great time playing all of the games, going up and down the rock climbing wall, playing putt-putt. Their were a few exceptions to the fun. For example, the food was a thumbs down. Not even the kids wanted to eat the pizza. The cookies were the only thing that the kids really enjoyed from the buffet. The party hostess was rude. She didn't smile, try to make it fun for the kids, or be helpful. She just stood there watching us choke down the food. Also, she was confused about what package we had purchased so she misinformed the kids. We had to round the kids back up, change out their cards, and explain the "rules" all on our own. I think the concept of Amazing Jakes is good. The food needs some improvement. The employees need a refresher course on customer satisfaction. Will we return? Probably not. Would we recommend this place to others? No.
CAB

Hilliard, OH

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#5
Jul 13, 2008
 

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I took my 4 yr old son Friday evening around 6pm to see if this would be a good spot for his birthday party. It was complete chaos!! We stood in the buffet for 40 minutes before we got any food and that was after we finally jumped ahead and went straight to the pizza. My son actually loved the pizza.
The place was huge and my son had a good time; I'll dismiss the long buffet line b/c I saw a friend there who said it's usually not that long; must have been the Grand Opening special but the were 5 huge negatives.
1) The bathrooms were filthy!! Fecal matter was on the seat of several of the toilets. Thank GOD I have a boy.
2) There are no adults working there. The ENTIRE staff are teenagers who are standing around, socializing, eating and need superviosion themselves.
3) None of the machines upstairs were accepting cash, so you couldn't reload the play cards. My son could only play games that required tokens, which he didn't want to play any of those.
4) Many of the games were OUT OF ORDER. Laser Tag wasn't working, and several of the coin machines upstairs.
5) The prize line took another 30 minutes. The kids working the counter were too busy socializing with their friends. If there were any adults working in the facility, which I didn't see any, one needs to be upstairs at all times. Redeeming your tickets is the last thing you do before you leave, and standing in line for 30 minutes for a cheap toy really leave a sour taste on the entire experience.
Kids can overlook alot, but as a parent I don't know if this is the spot. We'll give it one more try, maybe they are still working out the kinks, but if we have the same experience again...GattiTown here we come!
Never going back

Carrollton, TX

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#6
Jul 23, 2008
 

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This place is HORRIBLE. Awful food. NO "rides" There are three things to do that come with the $22 price. One of them the bumper cars had only three cars working, so you can imagine the wait. Then when I realized the only way to have fun was to buy the points to play the video games I noticed every other game was BROKEN. I am not exagerating. This place is not even a year old, it is unacceptable to be in this kind of shape. Complete waste of my time and money
Not amazed

Pleasanton, CA

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#7
Jul 26, 2008
 

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I was extremely disappointed by the whole place. I felt quite misleading compared to the website's descriptions/photos. I was hoping it was better than Chuck E. Cheese but I think the environment at Chuck E. Cheese is much better in terms of service, cleaniness and layout of the whole facility. Amazing Jake's felt like a big warehouse. There was no organization, messy areas in both restrooms and buffet area, poor unattractive interior lighting, some of the toddler rides looked like old leftovers from county fairs. When I went to the buffet, there was no forks and it was quite messy. It took awhile for an employee to find forks after I had notified someone there was no forks. And when I went to the ladies' restroom, there were no toilet paper in a couple stalls and no paper towels to be found in the sink area. I don't think it's up to customers to tell the employees when things run out. Employees should be keeping an eye on things to make sure things like that refilled promply and cleaned up routinely to make the place more appealing. If conditions like this is the norm for Amazing Jake's, then you have lost a potential repeat customer. I won't be recommending this place to all my friends if conditions like these are not improved. I would really appreciate if you could improve these areas because me and several of my mom friends are looking for great family places. Despite the above complaints I have about your place..I do want to point out two things that are good that I noticed...The first is that your pizzas are good and they were refilled promply and kept fresh. The second good thing is that some of your employees at the rides were very courteous to customers.
Great Time

Arlington, TX

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#8
Jul 27, 2008
 

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Never going back wrote:
This place is HORRIBLE. Awful food. NO "rides" There are three things to do that come with the $22 price. One of them the bumper cars had only three cars working, so you can imagine the wait. Then when I realized the only way to have fun was to buy the points to play the video games I noticed every other game was BROKEN. I am not exagerating. This place is not even a year old, it is unacceptable to be in this kind of shape. Complete waste of my time and money


I was there on the same day and found plenty to do. There are at least 8 rides and attractions, the place was very clean and the employees were very helpful. I saw a couple of games being repaired but there was by no means a large amount of broken games. We also found the food to be very good!
This place just opened

Coppell, TX

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#9
Aug 3, 2008
 
Great Time wrote:
<quoted text>
I was there on the same day and found plenty to do. There are at least 8 rides and attractions, the place was very clean and the employees were very helpful. I saw a couple of games being repaired but there was by no means a large amount of broken games. We also found the food to be very good!
Hmm how do you know what day he was there? He didn't say when he went. Either way I completely agree with his comments about the place being a total waste of time and money. i had big expectations for this place considering it just opened! We love Chuck E Cheese and we love Ghatti Town, But collin creek is much closer to us than Frisco so decided to give it a shot. My first reaction was that I loved how they have all the games up stairs so you can get your kids fed and not wanting to go play since they can't see them..but it ended at that. The play was super loud due to the lay out, everything is open and not divided into sections like ghatti town. We love watching movies at the theater section in Ghatti while eating so after standing in line for 20 minutes for our food, I walked over there. Only to find dirty tables, I couldn't find not one table that was clean even though only half of the place actually had people. The movie was some harry potter wanna be movie so my son wasn't excited about it, so we decided to sit in one of the booths out side of it. The salad was old so I didn't really eat that, the pasta was rather good...but the pizza...eck! My son could barely eat a slice and he loves pizza! He kept saying he didn't like it, so I gave him some pasta to hold him over. After we ate we went up stairs to play, but all the rides are old and not all are working properly. We bought the unlimited card so my little one was able to ride on 3 rides as much as he wanted...but that was it-- 3 rides. The rest cost points. We stood in line for the Go Karts since that's really why we were there. There are only 4 karts that work so you can imagine waiting in line...it took us 20 minutes just to get through half of the line. We decided it was not worth waiting 45 mins for so we went to play the small bowling game. Thought it was 1 point so I was like cool! Something we can do...turns out it was 16 points...which means $4 bucks! I could go to an actual bowling alley for that. The putt putt is already falling apart the greenery is coming up, not impressed with this place at all. Staff were all teenagers just there to do their jobs not there to make this place fun. The bathroom down stairs had no soap except in one dispenser. Trash every where...went to the up stairs bathroom and two of the sinks weren't working so there was water just sitting there, Bathrooms were so dirty! ECK!!!! I would not recommend this place to anyone nor will I ever go back. Place was expensive, dirty environment, unenthusiastic staff, and poor condition of games.
I would recommend Chuck E cheese we get coupons from juices boxes we get for my son. It's $18.99 for a Large pizza 4 drinks and 40 tokens. Plus 20 free tokens. Each game even for adults are one token! Very reasonable and staff at the location off of Preston and Park area are always so friendly and clean environment. They also check everyones number before they leave so you can be certain that your kids can't leave with out you
This place just opened

Coppell, TX

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#10
Aug 3, 2008
 
CAB wrote:
I took my 4 yr old son Friday evening around 6pm to see if this would be a good spot for his birthday party. It was complete chaos!! We stood in the buffet for 40 minutes before we got any food and that was after we finally jumped ahead and went straight to the pizza. My son actually loved the pizza.
The place was huge and my son had a good time; I'll dismiss the long buffet line b/c I saw a friend there who said it's usually not that long; must have been the Grand Opening special but the were 5 huge negatives.
1) The bathrooms were filthy!! Fecal matter was on the seat of several of the toilets. Thank GOD I have a boy.
2) There are no adults working there. The ENTIRE staff are teenagers who are standing around, socializing, eating and need superviosion themselves.
3) None of the machines upstairs were accepting cash, so you couldn't reload the play cards. My son could only play games that required tokens, which he didn't want to play any of those.
4) Many of the games were OUT OF ORDER. Laser Tag wasn't working, and several of the coin machines upstairs.
5) The prize line took another 30 minutes. The kids working the counter were too busy socializing with their friends. If there were any adults working in the facility, which I didn't see any, one needs to be upstairs at all times. Redeeming your tickets is the last thing you do before you leave, and standing in line for 30 minutes for a cheap toy really leave a sour taste on the entire experience.
Kids can overlook alot, but as a parent I don't know if this is the spot. We'll give it one more try, maybe they are still working out the kinks, but if we have the same experience again...GattiTown here we come!
You forgot to mentioned that once you do upload more cash into your card they charge you taxes on it!!!!!!!!!! total rip off
McKinney Mom

United States

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#11
Aug 4, 2008
 
My husband and I took our 3 yr old there yesterday. We got the kiddie pack for him to ride unlimted rides which was $10.99. It was totaly worth it. He loves the jets star ride and the train. My husband took him on the go carts with him. The buffet was great. I loved the varitey of foods. There was a salad bar, soups, pasta, pizza, and desserts. We were thinking about going to Chuck E Cheese for his birthday like last year, but since the group was mainly adults, we decided to look at other places. We were sold as soon as we walked in. We planned to be there for an hour and stay for 4 instead. There is lots to do. The lines were not long at all. I would def recommend this place. But I agree that the employees are young, but they were nice and did their job. We are planning to do his birthday party there!
Lisa

AOL

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#12
Aug 12, 2008
 
This place was fine for the entertainment value. I know some people complain, but what else is there to add to the place. My son's rode all the rides a few times with the 3 hour pass. We ate lunch, and after 3 hours were over, we ate dinner. I found the pizza to be very good. The potatoe and all the toppings was really good. I am not fussy, but am not easy either. I guess I usually go when it's quiet on the weekdays, and the food is good and fresh and the kids are very scattered.
All the ticketed games that win prizes are good and the tickets needed to buy something is really good. We usally get something nice with those. I was happy to see that the games are watched or are easy to find someone to help you if one is not working properly. The kids usally give you the benefit of the doubt and let you have tickets or money back.
I will return, and really see no problem with the place. I't is really clean, big and the staff is everywhere to help. I have never seen a table that was not cleaned off within a few minutes.
Are you serious

Plano, TX

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#13
Nov 21, 2008
 
This place is hurting. The food has completely gone down hill (not that it was ever any good). I have been there a couple of times, but I will not anymore.

The service, while lackluster, at best, seems to come rolling down straight from the top. Not only are the underlings disinterested in serving the customer, th3re aren't very many there TO serve the customer, even on busy days!

The first time that I went there, the place was completely different!

I had a small problem with one of the games and the guy that said he was the manager (blond guy), was right on it! He's apparently no longer there and you can tell! From the morale of the staff to the cleanliness of the place, it is completely different than it was those first few months!

I will be going to the new Incredible Pizza in Plano instead!

AVOID THIS PLACE!!!! Not worth your hard-earned money!!!(Or even money found in the street...)
Mc Kinney Grandma

Irving, TX

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#15
Dec 13, 2008
 
WE took my grandaughter there for her birthday and it was a big waste of money...the food was really bad,of course the pizza was horrible..We ask for some pepperoni pizza and the young kid acted like we were bothering him..Then we went to sit down to eat by the t.v.'s..I asked a man standing there if we could sit there and he said yes...low and behold a few minutes later some one came to tell us a party of 100 reserved it of course it was a lie. We went upstairs and about 30 minutes later went back down stairs and of course there wasn't 100 people there. Every one don't waste your money go some where else...
Plano 75093 Local

Plano, TX

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#16
Dec 13, 2008
 
Just heard about this place today. May be for good reason? Gave it a try anyway. Food was not great but ok. No rides were running at optimal capacity. Employees are English speaking teenagers and Spanish speaking adults. No visible security or authority figure. Kiddie train was out of order. Almost every other arcade machine was out of order. Feels like everything was slapped together and patched up to get by. Games are OLD. Indoor exits lead to Collin Creek Mall. Pay LOTS of attention with younger kids wondering off. This place needs an expert manger and better supervision to run a tight ship.
bad amazing

Tempe, AZ

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#17
Jun 10, 2009
 
I went to amazing jacks me and my kids recived the worst ever treat in the world,this place is just nastey and drity enough to not come back again .
the managers at this store do not care about cutomer complaint and they egnou it because they know it is the only big place at AZ.
the worker who put the kids to play the claimming thing fouht with my dugter 9 YEARS OLD and when I called his manager she told him clear enogh to let my kid play but he did not agree and he did not listen or even recpiet her word and he said he need an other manager which came and talk for me foe 15 min and talk to hom for 10 min in front all the poeple standing for their turn.
I amazed from this bad service and me and my friends will never be back their ever.

angry customer.
Unknown

United States

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#18
Jun 19, 2009
 

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I am working at amazing jakes in plano currently for a year now. We do our best we even cut the prices very cheap now. We really do try and yes teenagers do work there because we have to put up with alot of crap the customers give us at the end of the day our esteem is lowered customers treat us like dirt. we have a new Gm now he makes lots of changes so we are improving. the party host girls are great :) Lita, ladaisha, Christina, Brianna best ever
ISH

Mckinney, TX

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#19
Dec 12, 2009
 
ISH#1:the pizza was the worst and i think these people did a HORRIBLE job making it. if they are trying to get less customers they are doing a great job at it. the employees looked like they were having the time of their lives.(not) overall i had a great time.

ISH#2:My time at Amazing Jakes was fun,But I had a few problems. The pizza was horrid,the staff never smiled,and some the games took my money.I would not recomend this to any body special but over all I had a great time...!

ISH#3: The pizza was okay, but everything else was good. the games were fun the staff (some of them) were very friendly, and one specifically was one that was HOT!!!! his name was Garrett. Overall a very great time.(especially Garrett)
Co-worker

Garland, TX

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#20
Dec 19, 2009
 
ISH wrote:
ISH#3: The pizza was okay, but everything else was good. the games were fun the staff (some of them) were very friendly, and one specifically was one that was HOT!!!! his name was Garrett. Overall a very great time.(especially Garrett)
HAHAHAHAHAHAHAHA! I love you Garrett!:D
This totally made my day.
I'll see you tonight lol.
Go on wit chur bad self! lmao!
Hilarious

Frisco, TX

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#21
Dec 19, 2009
 
Unknown wrote:
I am working at amazing jakes in plano currently for a year now. We do our best we even cut the prices very cheap now. We really do try and yes teenagers do work there because we have to put up with alot of crap the customers give us at the end of the day our esteem is lowered customers treat us like dirt. we have a new Gm now he makes lots of changes so we are improving. the party host girls are great :) Lita, ladaisha, Christina, Brianna best ever
OMG, your poor "esteem". If your "esteem" is so fragile, I feel sorry for you. Welcome to the real world, no one cares about your "esteem".

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