Pomsource Pike County Caveat Emp. Buyer Beware BYB!

[Trisha Graff]

Just like many other responsible people, I have done alot of research before purchasing/adopting a puppy. Please keep in mind a puppy is alot of responsibility, atleast a 15 year commitment. If you buy a puppy you should buy it from a legitimate responsible breeder that cares about the breed and the puppies that they are producing. Pomsource in Pittsfield, IL, sells puppies with no guarantee, does not care what happens to their puppies, ask no questions of the buyers, does not care if their puppies are chained up in a backyard or end up in the shelter. They perform no genetic testing, anybody who paid $600 for a puppy would be heartbroken if the puppy they bought had an expensive genetic problem evident a year later.
Caveat Emptor-buyer beware! If you are going to buy a puppy look for a LEGITIMATE, RESPONSIBLE BREEDER! NOT just somebody that looks at puppies with dollar signs in their eyes.
What is a backyard breeder vs. responsible breeder? Click here:
http://www.geocities.com/Petsburgh/Fair/1901/...
On another note, before buying a puppy, search petfinder.com , there are hundreds of dogs up for adoption that need good, loving homes, many breeders do not care that they are bringing more puppies into the world and that hundreds more are slaughtered in shelters on a daily basis because there are not enough homes.

[Amanda]

Yes, I've had similar dealing with these people, thanks for getting this out before I made a huge mistake.

To Quote the website, "PomSource assumes no responsibility for the puppy/dog after leaving our premises which includes, but is not limited to: injuries, veterinary and/or medical bills, allergies, family disputes, landlord disagreements, insurance coverage and/or housebreaking.

Our guarantee extends only to the original purchaser of the puppy/dog and becomes void if ownership of the animal is transferred.

Anybody who doesn't care about what happens to their puppies and refuses to take them back, is a BACKYARD BREEDER....eeeiwww

Don't breed or buy while shelter pets die.

[Sarah Murray]

Hello
I've started a website detailing what has happened to me after dealing with pomsource.com in Pittsfield Ill
cutelemonpuppy.blogspot.com

These people are the most selfish, heartless people I've come across in a long time.

[Dan]

Here is the link to our experience with pomsource : http://cutelemonpuppy.blogspot.com

[Response from PomSource]

Sarah, first of all, Trisha and Amanda from Beardstown,IL have never been customers of ours, nor would we entertain the idea of selling one of our precious animals to these liars. That said, I would be happy to and will shortly respond to your claims at your public blog forum since you are the one who elected to take it a public forum rather than work thru this issue with us. Scott from PomSource.

[Response from PomSource]

Sarah, PomSource is not evil. The evil comes from lies spread about Christians by non-Christians so caught-up in being right, they overlook the truth. Proverbs 12:20 Deceit is in the heart of them that imagine evil: but to the counsellors of peace is joy. Proverbs 11:9 An hypocrite with his mouth destroyeth his neighbour: but through knowledge shall the just be delivered. Yes, we do take offense at your comments, but thanks to you and this public forum, will gladly share our side of this experience.
-----
Our vet owns and operates a reputable business in Pike County,IL and we welcome anyone who happens to run across this blog to include their comments regarding either of the Griggsville Animal Clinic offices. They have, do, and will continue to do our well-puppy check-ups prior to our shipping any animals we sell. They did perform one for your new puppy, Fiona, of which you have a copy. Our warranty policy is posted on our website and has been from its inseption at: http://www.pomsource.com/warranty.htm and is similar in every way to most other dog breeders we have come in contact with who also have websites on the world wide web. We did not hide anything from you and even told you to make sure you read and understood our warranty as well as our buyer agreement/contract which you willingly signed and returned to us. Our warranty clearly states that PomSource will replace the animal with a healthy one if a life threatening problem is detected, but the sick animal must be returned to us. If you choose not to return Fiona to us for your warranty, do not blame us for not being able to help you. As sad as it sounds, if the animal is too sick to fly (be returned to PomSource), then it should be destroyed anyway, but either way, it must be returned to PomSource for any warranty to be acknowledged. It is not that we are mean spirited or as you seem to be content to put it, "evil", we are merely practical.
-----
Now on to Fiona... Don't you think you would be somewhat stressed-out if you were only 8" tall and had just completed a trip of approximately 2200 miles? I don't particularly care for air travel myself, and while coach is not exactly comfortable, I am quite sure the cargo area of plane is even less so. This following an hour and a half drive when the furthest you've ever travelled is 3 miles into town to the vet. We asked you to please take the dog back to the vet after a week or two in the hopes that the "murmur" was simply caused by the stress of the flight and you agreed. Then instead of working thru this with us, you went ahead and created this blog.
-----
Fiona is one of a litter of five. No heart defects were detected in any of her litter mates, nor have any been detected in any past puppies from her mother or father. Early on in our business, we had the unfortunate bad luck of purchasing two adult males, two adult females and their combined five puppies from a backyard breeder who was going out of business who had health issues. One of the puppies showed signs of a heart murmur after delivery to our customer, but the issue was resolved and we did not continue to breed the animals, but sold them or gave them away as pets.
-----
We are a responsible breeder and would not knowingly sell a sick or otherwise defective animal for greed or any other reason.
-----
I find it interesting that you have asked for donations to help pay for any vet bills you might incur for Fiona after you mentioned to us in one of your emails: "...my husband and I are lucky enough to have the financial means to care for Fiona..." Anyone purchasing an new puppy from anywhere will incur vet bills. Appears you have an angle on financial assistance.

[Sarah Murray]

Why would we lie?
I just want to get the word out to make sure that no one else has to go through the heartbreak that I'm going through because you sold me a puppy with a congential defect!

[Response from PomSource]

The fact of the matter is that you have lied. You claim that we deliberately, intentionally and with knowledge of forethought, sold you an animal you claim has a congenital heart defect. This is not true.
The animal you purchased was examined by our veterinarian at approximately two weeks of age and again before we shipped the animal to you (health certificate required to transport via qualified air carrier) without any sign or indication the animal possessed the defect you claim to exist. This, to best of our knowledge and based on the results of our veterinarian's examinations, is true.
Although you fail to acknowledge the following points, they are also true.
1. At this posting, you still have not provided proof from your veterinarian that the animal does indeed possess a life threatening health defect.
2. we offered to replace the animal as outlined in our warranty policy, but you refused. This is the exact same warranty policy that you agreed to prior to making your purchase.
3. The claim you filed with the Better Business Bureau (Complaint Case #: 1325818 - Consumer: Sarah Murray - Case Opened: 6/27/2007) has been reviewed and dismissed for the following reason:
"The BBB believes that your (PomSource.com ) response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as "Administratively Judged Resolved" and our records will be updated."
We at PomSource encourage anyone who happens upon this post or any other slanderous or otherwise harmful information about our business posted by Sarah Murray to the internet to please review the complaint she filed with the Better Business Bureau and the results of that complaint at:
http://www.contactbbb.org/complaint/view/1325...
We are very sorry that Sarah Murray feels compelled to put so much effort into trying to cause our business harm and would also urge anyone who comes across her postings to let her know their feelings or opinions about this matter and help to encourage her to put her efforts to more productive aspirations.

[Sarah]

Here are my replies to each

1) I have now posted the proof on cutelemonpuppy.blogspot.com . Sorry for the delay, I was busy trying to get my puppy through open heart surgery and recovery.

2) I know that you offered to replace the puppy, however, because of the puppies health, she was unable to be returned alive. The vet said that there was no need to euthanize her, so how would you have liked me to return this puppy? On another note, what would you have done with her once you got her back? Put her to sleep needlessly?

3) I've contacted the BBB about this, and they didn't understand completely why the terms of your "resolution" wouldn't work.

I urge anyone and everyone who is thinking about getting a pomeranian puppy from POMSOURCE.COM to visit my website to view Fiona's story, pictures, and documentation!!

cutelemonpuppy.blogspot.com

[Amanda]

Scott & Carol from pomsource, hello? Remember me? As stated before I THOROUGHLY researched what a reputable breeder was before getting our Maddie. Would you like me to post our exchange of e-mails as well?!?!? I'm no liar but one thing's for sure, you are a small scale puppymill, a backyard breeder just like what Trisha posted in the link in her first post! U guys are sickos and I feel terrible for the sick puppies u r mass producing and don't even care about!

I've already contacted the IL Dept of Ag, selling sick puppies is against the law!

[Amanda]

I look at the dates of these posts and just shake my head :( so much heartache could have been prevented. If Scott/carol know how to read they would see that Trisha (first poster) did not buy a puppy either, she simply researched. I was going to buy a puppy from pomsource but was creeped out about how they don't seem to care about what happens to their puppies. I'm so glad we decided to rescue our Maddie and save a life, pomsource does not care about how they are contributing to the pet overpopulation problem! Sickos! Poor puppies!

Any breeder that cares about $$$ more than a dog is greedy Scott & Carol! Are you not even happy that this girl's dog is doing well after her surgery? A legitimate breeder would have gotten very emotional after hearing one of their furbabies was sick. If I was in that girl's shoes I would sue your greedy balls off!

[Ezzy]

I found this on the pomsource website:
PomSource assumes no responsibility for the puppy/dog after leaving our premises which includes, but is not limited to: injuries, veterinary and/or medical bills, allergies, family disputes, landlord disagreements, insurance coverage and/or housebreaking.

WTF! What legitimate "caring" breeder does not take responsibility for their puppies for life? Any responsible breeder looks out for their puppies for life and makes sure they have the best and NEVER end up in a shelter! I used to breed and took back a lab after 13 years.

If every breeder looked out for the pups they brought into the world, the shelters would not be as full. Pomsource sounds like a bunch of backyard breeding, money hungry idiots!

[Tara]

Pomsource refuses to do genetic testing on their breeding stock, a violation of AKC regulations. I submitted a complaint about this to the AKC and pomsource may lose their right to breed AKC dogs.

[Leah SE Ill]

Last year I was searching for a female red pom puppy. My husband and I wanted to raise a puppy together and both of us agreed on a pom. Locating a puppy is not easy. I was in contact with at least 7 breeders all sounded fairly responsable. Trying to find one in Ill, so it wouldnt have to travel and we might be able to see its parents. Well let me tell you this is no easy task. We started our search in January right after Christmas. I even contacted pomsource, but they didnt have the color we were looking for. I became a little discouraged and desperate and in April I contacted Tara Alden at Lets Pet. This was not the way I wanted to find a puppy, but thats how it worked out. At 9 months old our Millie Grace was diagnosed with bilateral patela luxations grade 2 and 3. One of her knees will eventually need surgery. This is a congenital defect. When I contacted Lets pet I wasnt really even looking for monatery reimbersment, I just wanted to inform them for future breeding. They offered me half my money back because they knew I wasnt going to give her back. After a couple of months back and fourth I spoke with Tara and also let her know about her grain intolerance and all of the wonderful things I do to keep her healthy and happy and would you believe she gave us a full reimbersment. I was overwhelmed and cryed. This may not have been the most responsable breeding, but bad knees are common in small breeds. This breeder took responsability and was happy to know that her pup was being well taken care of and loved. No bottom line, and even though this was not the way I wanted to go about getting a furbaby I feel pretty safe that they would take care of their pups even though their warrenty states that this was not their responsability especialy 8 months after purchase.

[A REAL animal lover]

Hi Leah,

Tara sounds like a true RESPONSIBLE breeder that truly LOVES her animals (unfortunately there are not very many ethical responsible breeders). Ethical responsible breeders RARELY ever make money, it is a labor of love for improving the breed & quality of their puppies (complete vet care, shots, medication, genetic testing, quality dog food, bedding, time socializing, caring, and cleaning up after the Mommies & puppies, and the time to screen potential adopters).

Although I don't think people should breed until the pet overpopulation problem is under control (and no more adoptable pets have to be euthanized in shelters), the ethical responsible breeders only bring in a few puppies a year. "Pomsource" or pomsource.com , whatever they choose to call themselves, obviously mass breed their puppies to attempt to make $$$ if more people would call the IL Dept of Ag on them, it would help shut down their little puppymill.

Poor little furbabies, I hope the IL Dept of Ag comes in and saves you all soon, there is life outside of a puppymill!

[Angela Howard]

I just wanted to say that I just purchased a pom form Pomsource I took her to two different vets who both said she is in perfect health. I took her to two vet due to these postings and nothing and she's in perfect health.

It is my belief that in life we pray for the best and sometimes we get it and other times for reasons unknown to us we don't.

When a parent has a child that has a disability is it because the parent isn't healthy? No, I truly am sorry that people a couple of people have had bad experiences with Pomsource, as for me I had a GREAT one. I got a great pet whose sweet as can be. Carol is the only person I had contact with and she was always always always very nice.

I would say use your own judgement and remember that the pups come with a warranty it's up to you whether you follow through with your part. Be prepared to go to the vet as soon as your pet arrives, but don't deprieve yourself of something great because of special becaue of someone else.