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PFF

United States

#1 Mar 1, 2011
I've heard people are leaving and being let go at ACS recently, is something going on there?
FormerACSer

Virgie, KY

#2 Mar 1, 2011
Well I used to work there and am starting again March 14.

The entire 3 years I was there it was a revolving door. I imagine not much has changed.

Their attendance policy is very tough, and they will definitely fire you if you get too many attendance points against you.
me too

AOL

#3 Mar 1, 2011
heard several got fired for pos. drug test
money

Elkfork, KY

#4 Mar 3, 2011
heard you can make good money there
FormerACSer

Pikeville, KY

#5 Mar 3, 2011
You can make more than in fast food or retail, with less real work, but there is LOADS of stress that goes along with it and the most ridiculously strict attendance policy in existence.
ACS EMPLOYEE

United States

#6 Mar 4, 2011
Not a good place to work, people are quitting because they are all being screwed again, You are NEVER a VALUED EMPLOYEE, only a number on the wall, which number do we take out today and try to make them quit so we won't have to pay them unemployment, the pay is not so good when you get paid by the call and get put in other states and they say 6 hrs are included in the pay for week, I am looking for another job, very unhappy at acs and have been there for over 2 years and dont have any attendance points against me and my stats are very good
FormerACSer

Pikeville, KY

#7 Mar 4, 2011
ACS EMPLOYEE wrote:
Not a good place to work, people are quitting because they are all being screwed again, You are NEVER a VALUED EMPLOYEE, only a number on the wall, which number do we take out today and try to make them quit so we won't have to pay them unemployment, the pay is not so good when you get paid by the call and get put in other states and they say 6 hrs are included in the pay for week, I am looking for another job, very unhappy at acs and have been there for over 2 years and dont have any attendance points against me and my stats are very good
Don't you get paid an hourly wage for the time spent in an other state? I think I heard $8.50 an hour or something like that, which honestly isn't bad for time spent sitting at your desk reading or twiddeling your thumbs, its like getting an extended/extra coffee break.

If that is true about the hourly wage for being in an other state, then sign me up, they can put me in an other state and leave me there all day long.
ACS EMPLOYEE

Richmond, KY

#8 Mar 4, 2011
FormerACSer wrote:
<quoted text>
Don't you get paid an hourly wage for the time spent in an other state? I think I heard $8.50 an hour or something like that, which honestly isn't bad for time spent sitting at your desk reading or twiddeling your thumbs, its like getting an extended/extra coffee break.
If that is true about the hourly wage for being in an other state, then sign me up, they can put me in an other state and leave me there all day long.
Sorry to bust your bubble but there is NO PAY for other states, you'd be sitting there on your own time with no pay in return.I have better things to do besides sitting at my cubical on my time WITHOUT PAY..........
FormerACSer

Robinson Creek, KY

#9 Mar 4, 2011
ACS EMPLOYEE wrote:
<quoted text>
Sorry to bust your bubble but there is NO PAY for other states, you'd be sitting there on your own time with no pay in return.I have better things to do besides sitting at my cubical on my time WITHOUT PAY..........
Hmmm, interesting, I was told by a supervisor a few weeks ago before I reapplied that you are paid hourly for time in an other state.
FormerACSer

Robinson Creek, KY

#10 Mar 4, 2011
ACS EMPLOYEE wrote:
<quoted text>
Sorry to bust your bubble but there is NO PAY for other states, you'd be sitting there on your own time with no pay in return.I have better things to do besides sitting at my cubical on my time WITHOUT PAY..........
The more I think about this, the more it just does not add up, if this were the case an agent would not get paid for up training at all, which would be illegal. Also, that would make the 10 minute breaks unpaid, both of these things requires the agent in an other state.
ACS EMPLOYEE

Richmond, KY

#11 Mar 4, 2011
You are so right, unpaid breaks and training after 90 days because they say 6 hours is included in pay per week, that is how they weasel out of paying for break and training after first 90 days when pay per call is started known as ABC pay
FormerACSer

Robinson Creek, KY

#12 Mar 4, 2011
ACS EMPLOYEE wrote:
You are so right, unpaid breaks and training after 90 days because they say 6 hours is included in pay per week, that is how they weasel out of paying for break and training after first 90 days when pay per call is started known as ABC pay
ABC pay has always been there. It was there when I first hired 5 years ago. Only the rules change. Back then the ABC stats controlled your bonus, it was $0 to $300 per payday that you could bonus out. When sprint took over for Boost Mobile the ABC bonus got smaller but the difference was made up by commission so the pay stayed about the same.

I heard about the change in pay to pay per call, and have heard a little about it but not much. I have heard the max per call is $2.59 but I have no idea if that is including bonus and commission or not.

I have been told though by a supervisor, and by an agent that was there when I was and still is, that there is an hourly wage for other states.

I was also told that 3 hours of training is dedicated to the pay system and the ins and outs of how it works.

I will find out soon, I start training on March 14th.

I am confident I will do ok, I was always one of the top 5 or 10 agents in the building when there and always bonused out very well.

I sent my ex supervisor buddy that is still there a message on facebook asking bout other states, I will have more specific information soon.

I still find it hard to believe it is as you say and will know for sure very soon, I know its not what I was told just a few short weeks ago.

Now, the question I have for you is, do you have 12 hours of pay on your payday other than the calls you take, bonuses, and commission? If so, what is the hourly rate? If so then I see no big deal.
ACS EMPLOYEE

Richmond, KY

#13 Mar 5, 2011
Yes, You will find out soon, No I do not have 12 hours of pay on my payday, I only have my pay per call which is the ABC pay, there are no bonuses only commision and ABC pay, If you ever have more than 12 hours of other state then you get $9.50 and hour, I hate to disappoint you this way.
what

Chavies, KY

#14 Mar 5, 2011
FormerACSer wrote:
<quoted text>
ABC pay has always been there. It was there when I first hired 5 years ago. Only the rules change. Back then the ABC stats controlled your bonus, it was $0 to $300 per payday that you could bonus out. When sprint took over for Boost Mobile the ABC bonus got smaller but the difference was made up by commission so the pay stayed about the same.
I heard about the change in pay to pay per call, and have heard a little about it but not much. I have heard the max per call is $2.59 but I have no idea if that is including bonus and commission or not.
I have been told though by a supervisor, and by an agent that was there when I was and still is, that there is an hourly wage for other states.
I was also told that 3 hours of training is dedicated to the pay system and the ins and outs of how it works.
I will find out soon, I start training on March 14th.
I am confident I will do ok, I was always one of the top 5 or 10 agents in the building when there and always bonused out very well.
I sent my ex supervisor buddy that is still there a message on facebook asking bout other states, I will have more specific information soon.
I still find it hard to believe it is as you say and will know for sure very soon, I know its not what I was told just a few short weeks ago.
Now, the question I have for you is, do you have 12 hours of pay on your payday other than the calls you take, bonuses, and commission? If so, what is the hourly rate? If so then I see no big deal.
ABC pay was only started 3 years ago...so you havve no ides wat you are talking about...before that you were paid per hour and comission was based on your sales....you worked for boost...welcome to te real world of advantage....you wont make it 3 months...I have been there for years and they come and go...good luck...I have a feeling you will be in that revolving door to sweetie...
hmmm

Pikeville, KY

#15 Mar 5, 2011
what wrote:
<quoted text>
ABC pay was only started 3 years ago...so you havve no ides wat you are talking about...before that you were paid per hour and comission was based on your sales....you worked for boost...welcome to te real world of advantage....you wont make it 3 months...I have been there for years and they come and go...good luck...I have a feeling you will be in that revolving door to sweetie...
Well, whoever you are, you happen to be a fool and are in need of a history lesson.

I don't know exactly when the ABC started, but it was already in place 5 years ago when I hired, from what I was told, it started shortly before then, by the then GM Addison. Now, on to my credentials. I was hired as a boost mobile pre paid agent, and in less than a month was moved to boost premium plan, shortly after that I was made senior agent on my team. Then I was moved to the boost mobile PRRP split. Then I was offered a mentor position (basically the same as senior agent, just called something different), I chose to stay with PRRP because it was easy to me, and the ABC bonus was pretty much automatic to hit the max every payday ($300, as I stated earlier). Then I was moved to the boost mobile eteam right before the switch to sprint because the systems were all messed up and the eteam needed the help.

Then came the switch to sprint. I was one in the first advantage training class for the center. It was trained by some retired sprint corporate guy that had never seen sview, or even csm, all he knew was the old premier software. When it came time for our tbay, he was more lost than the agents.

When the change over happened, all of the boost PRRP and eteam agents were chosen for advantage, because we were the absolutely best in the center, everyone else was put on welcome.

I worked advantage for a year and a half, and just like with boost, my stats were always tops in the building. I then had to quit because I had a relative very ill that required constant care, and I was the person that had to provide it.

ACS for a few months had an employee of the month program, they posted it on the board behind the front desk in the lobby, I was the very first employee of the month the center had.

Finally, I am willing to bet, that my very 1st week in tbay (I was just rehired), that my stats, will blow yours out of the water, are you willing to take that bet?
hmmm

Pikeville, KY

#16 Mar 5, 2011
what wrote:
<quoted text>
ABC pay was only started 3 years ago...so you havve no ides wat you are talking about...before that you were paid per hour and comission was based on your sales....you worked for boost...welcome to te real world of advantage....you wont make it 3 months...I have been there for years and they come and go...good luck...I have a feeling you will be in that revolving door to sweetie...
Oh yeah, as a PS to the above, I was also regularly pulled from the phones to be a tbay coach, on both boost and advantage, I was also pulled to be a floor walker and take sup calls, I was offered a sup position, but turned it down because I made more money as an agent.

Really, my advice to you, is next time before you open your mouth to put your foot in it, actually do a little checking so you have a clue what you are talking about.
FormerACSer

Pikeville, KY

#17 Mar 5, 2011
oops, above 2 posts are mine, I posted using the name hmmmm on another thread and it carried over.
FormerACSer

Pikeville, KY

#18 Mar 5, 2011
what wrote:
<quoted text>
ABC pay was only started 3 years ago...so you havve no ides wat you are talking about...before that you were paid per hour and comission was based on your sales....you worked for boost...welcome to te real world of advantage....you wont make it 3 months...I have been there for years and they come and go...good luck...I have a feeling you will be in that revolving door to sweetie...
You know, the ironic thing is, if you were hired 3 years ago, which I am guessing you were... then chances are I had a very big role in training you, either via sidejacking, tbay coaching, floor walking, or just being the "guy" that you went to when you were green and had no clue what to do on your team.

Ironic, and funny.
ACS EMPLOYEE

Richmond, KY

#19 Mar 5, 2011
ABC pay actually started October 2009 and have been here several years also and was not in affect before then, ABC pay is pay per call based on stats, not the incentive pay you used to get for stats! I agree with "WHAT" you won't make it 3 months with your attitude!
FormerACSer

Pikeville, KY

#20 Mar 5, 2011
ACS EMPLOYEE wrote:
ABC pay actually started October 2009 and have been here several years also and was not in affect before then, ABC pay is pay per call based on stats, not the incentive pay you used to get for stats! I agree with "WHAT" you won't make it 3 months with your attitude!
Think what you will, but I made it 3 years before, half of that time was on advantage.... at the top of the stat list.

Also, if you were there before Sprint, back on boost, do you remember the page you went to in the favorites, it had the nice little spreadsheet with all of the colors Green was good, Yellow was ok, Red was bad, that page that determined your bonus....

Now, do you remember what the heading of the page was, it said ABC stats and had the date of the pay period.

If you weren't there at the time, then you don't remember.

In short, ABC does not stand for pay per call, I don't remember the exact acronym, but it means performance paced pay. Back then, if you hit the A level you got the $300, B wss $150, C I forget the dollar amount, D you didn't bonus at all.

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