old ACS building
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dale

Lebanon, KY

#1 Nov 25, 2012
Anyone ever gonna do anything with that place?
jenny

Winchester, KY

#2 Nov 26, 2012
Yeah, I was wondering the same thing. I hope they open something back up. Need more jobs in area.
citizeng

Phelps, KY

#3 Nov 26, 2012
dunno someone ought to ask Magistrate Anderson why jobs leave district 1 & Pike CO but when jobs are invited in they are met with resistance by the fiscal court
boost mobile

Greenup, KY

#4 Dec 3, 2012
It is a good piece of property, and I don't know why they can't get anything in there...
meril

Richmond, KY

#5 Dec 3, 2012
Because the type of workers a call center attracts around here are shit. ACS closed because of lack of staffing, because all they could get to work there was trash.
callcenters

Pikeville, KY

#6 Dec 4, 2012
call centers dont last around here long becuz the ppl callin in dont wanna hear ppl that talk with our accent. tehy have a preset mindset that we are just rednecks and dumb cuz we got that counrty twang. its not good for the business we have to call for or take calls for.
not true

Wheelwright, KY

#7 Dec 4, 2012
boost mobile THRIVED in that building, Pikeville was consistently one of the top centers they had and they LOVED Pikeville.

They even tried to come back after that idiot Tom pushed them out the door, once he had passed away, but an equally idiotic GM told them no because he hated Pikeville and wanted it to fail and close so he could be transferred back to where he came from.

By the time Tony took over it was in shambles and even Adison couldn't have saved the business.
meril

Richmond, KY

#8 Dec 4, 2012
Boost Mobile thrived because their requirements of the average Eastern Kentucky worker were far, far less than the unreasonable demands that Sprint had. I am sorry to say that the only non-lazy people around here work in the mines. The only type of people a call center will attract in this area, are the type of people who could only be successful in an environment such as boost or back office.
meril

Richmond, KY

#9 Dec 4, 2012
Also, it is ABSOLUTELY true 110% beyond a shadow of a doubt that the reason they closed was that they could not get enough workers, aka staffing. It wasn't the accents people spoke with, it wasn't sales or issue resolution. Attendance was shit, and almost no one wanted to work there. ACS Corporate had very high demands for attendance and staffing. Were those demands unreasonable? For most places, no. For Eastern Kentucky? Yes. Why? The terrible reputation of how they treated their workers, attributed largely in part to the management they had. So many terrible managers, one.after.another. I was there until the very last day. I saw I.T. clearing out names in Avaya. In like 5 years there were over 5,000 people that worked there. Why did so many come and go? Again, shit management and poor workforce.
i agree

United States

#10 Dec 4, 2012
To an extent. I know the closing was due to staffing. I also know that attendance sucked.
It really comes down to culture shock. The agents couldn't take going from a great gm in Adison and client with boost to a douch like Tom and a hellish client like sprint.
I was there for the transition it was like going from a country club work environment to a corrupt prison...... And doing it for less money because with boost the 300 dollar bonus every 2 weeks was pretty attainable and at first with sprint any type of bonus was next to impossible to get.
So, think about it, you were doing a tremendous among more work for less pay and with a lot more stress.
Boost and sprint used the same computer and billing systems only with sprint you had to use about 90 percent of the system whereas with boost it was about 20. Sprint also brought in contracts and monthly bills which meant more serious and irate callers. Finally sprint brought in sales requirements which was new to most agents at the time of the conversion. Also Tom, the prick that he was kept the que cranked up to the max at times under him there were literally 999 calls in que which meant huge hold times for the customers. If they were not irate when they first called I you can bet your bottom dollar that they were after holding for an hour plus to speak to someone. With boost there was almost always decent time between calls..... Again all of this for less money on the pay check..... It was just a culture shock that never really went away.
fugg u

Winchester, KY

#11 Dec 4, 2012
meril wrote:
Boost Mobile thrived because their requirements of the average Eastern Kentucky worker were far, far less than the unreasonable demands that Sprint had. I am sorry to say that the only non-lazy people around here work in the mines. The only type of people a call center will attract in this area, are the type of people who could only be successful in an environment such as boost or back office.
So in your ignorant ass opinion if a person doesn't work in the mines then they are lazy? There are thousands of people in this area that work every day that would say you were wrong. But I guess since so many of you non-lazy miners are getting laid off you will soon be a part of the lazy crowd as well, unless you just sign up on welfare and foodstamps and don't even bother trying to get a job in a different field so you can be called lazy as well huh fuktard? Oh I forgot,mining is all you have ever done and you don't have the cerebral fortitude to learn another skill. How many times have you used that excuse? You non-lazy idiot.
i agree

United States

#12 Dec 4, 2012
Oh yeah as an addition to my previous post about that transition.... The initial training class for sprint was taught by a guy that retired from sprint many years before our class. He had never even seen cam much less used it or knew anything about it. Now imagine 40 or so agents in t at with the que I mentioned earlier, and a that coach that knew less about the system than we did. I remember the first time I got the simple "feature over already exists" error. We never had any of these with boost. It takes less than 10 seconds to fix that once you know what you are doing. Well our trainer/that coach worked on that issue with me for over 2 hours and couldn't fix it and finally had me call tech support for help. By this time the customer had already exploded numerous times and I felt like an idiot when the tech support agent told me how to fix it with the real simplicity of the problem.
It really was the blind leading the blind. I don't know if a competent trainer/that coach would have made enough difference in the grand scheme of things but it sure wouldn't have hurt to get things off to a better start.
i agree

United States

#13 Dec 4, 2012
fugg u wrote:
<quoted text>So in your ignorant ass opinion if a person doesn't work in the mines then they are lazy? There are thousands of people in this area that work every day that would say you were wrong. But I guess since so many of you non-lazy miners are getting laid off you will soon be a part of the lazy crowd as well, unless you just sign up on welfare and foodstamps and don't even bother trying to get a job in a different field so you can be called lazy as well huh fuktard? Oh I forgot,mining is all you have ever done and you don't have the cerebral fortitude to learn another skill. How many times have you used that excuse? You non-lazy idiot.
The person you are quoting is not a coal miner he was simply stating his opinion. I know exactly who he is he was a supervisor at ACS.

Pretty sure however that he was hired after the crap hit the fan and we lost Adison and boost so he can't really relate to the things and experiences that I have pointed out. He knew nothing of a pre sprint ACS with good management.
meril

Richmond, KY

#14 Dec 5, 2012
Sorry you do not know me. My real name is not Meril. You must be thinking I am Merlin the supervisor, that is not who I am lol.
I agree

Wheelwright, KY

#15 Dec 5, 2012
my mistake, that is who I thought you were, still even though I don't know which person you are, chances are I still know you. I did a lot of years there.
I agree

Wheelwright, KY

#16 Dec 5, 2012
Also just a little more, the flat out LIES told to us by management about the change over only added to the ill will that went along with the change.

Imagine being told, that the change to sprint advantage would be MORE money, and just as easy as what you had been doing, and easier than welcome, and that we were chosen for advantage because we were the best of the best boost had (PRRP and eTeam agents).

Then when reality hit, our jobs were 50 times harder and more stressful than before (at least), for less money, and add to that, welcome was tremendously easy and they wound up making considerably more money than advantage.

We all felt betrayed and that all of the extra hard work we did for boost to excel and move up to the escalated splits, was just a waste and completely unappreciated.

Just more of the culture shock, and moral of the center never recovered, which led to the high absenteeism and turnover.
Former employee

Elkhorn City, KY

#17 Dec 14, 2012
I for one will not go back to that building. Most of the same people that worked for Sykes came back for ACS. Bad management led to bad morale causing people to call in an quit. What makes any grunt in the trenches think that the new place will be any better? People will be promised one thing and turn around, look you dead in the eye and say "I apologize but we found a loop hole not to pay you".

So anyone thinking about looking for work there, I really hope you need the money and have the capacity to deal with massive amounts of bullshit, good luck to you.

And to the future management of that place, treat your employees with some respect or else your job will be yanked out from under you AGAIN.
kytele

Russell, KY

#18 Jan 9, 2013
Slight change that Kentucky Teleworks may be doing something with this building...
hope

United States

#19 Jan 9, 2013
kytele wrote:
Slight change that Kentucky Teleworks may be doing something with this building...
What is Kentucky Teleworks?
kytele

Russell, KY

#20 Jan 9, 2013
right now they just help people get work from home call center jobs, but they got 2 companies wanting to move into eastern kentucky... and well naturally this call center building is open.

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