Community Trust Bank, Inc.

Community Trust Bank, Inc.

Posted in the Pikeville Forum

First Prev
of 3
Next Last
angry customer

Clarksville, TN

#1 Jun 24, 2009
I was just wondering if anyone else has had problems with Community Trust Bank. I just started using them about 4 years ago. I have nothing but problems with them. The last one is on any account that I paid off in May. I thought that I was finished with this account. Guess what, I received a .34 bill for interest on a 0 balance. They need to get people who know what they are doing. No wonder the banking in the US is going down the drain.

Thanks for listening, just wanted to vent!!!
CJT24

Mayking, KY

#2 Jun 24, 2009
I've been doing business there for about 7 years now and have NEVER had any problems with them on any of my loans or deposit accounts. I certainly wouldn't continue to do business there if I'd had nothing but problems.

If that $.34 upsets you that bad, call them and respectfully request that it be waived.
mr drysdale

Stanton, KY

#3 Jun 24, 2009
life is too short to let .34cents get you upset.
ibangrh8r

Pikeville, KY

#4 Jun 24, 2009
F'em, I say take them to court.
customer

Georgetown, KY

#5 Jun 24, 2009
Yes I have had bad dealings with Community Trust. My husband and I quit dealing with them and went to Citizens, just a suggestion. The tellers there are so nice and willing to help you.

By reading the first comment, I don't think it is as much that this person is upset over 34 cents as it is the principal of it.
angry customers

Clarksville, TN

#6 Jun 24, 2009
customer wrote:
Yes I have had bad dealings with Community Trust. My husband and I quit dealing with them and went to Citizens, just a suggestion. The tellers there are so nice and willing to help you.
By reading the first comment, I don't think it is as much that this person is upset over 34 cents as it is the principal of it.
You got it.
angry customers

Clarksville, TN

#7 Jun 24, 2009
CJT24 wrote:
I've been doing business there for about 7 years now and have NEVER had any problems with them on any of my loans or deposit accounts. I certainly wouldn't continue to do business there if I'd had nothing but problems.
If that $.34 upsets you that bad, call them and respectfully request that it be waived.
I did call them. That is not the only problems that I have had with them. I got a loan from them. I had made two payments, via my internet banking. I received a call from someone saying that I was late with the payment. I had to send a copy of my check to them. They had cashed the check. Another time, they gave me a account number for a loan. I paid the first payment. Again, I receive a call saying that I was late. I call the branch bank, and the loan officer said that he/she would research it. The loan officer called me at work and said that when I received that loan, someone at another bank had made a loan on the same day. They gave my loan number to that person, if you can believe it.

I know what some people will say. Neither that I am lying or why bank with them. I have one more loan. After I have paid it off, I will never bank with them again.

No the .34 did not bother me. Just think if they do 1000 people like that for .34 they would get 340. I wonder how many times this has been done.
Older people getting a bill like that and paying it!
No Problem Here

Hurricane, WV

#8 Jun 25, 2009
angry customer wrote:
I was just wondering if anyone else has had problems with Community Trust Bank. I just started using them about 4 years ago. I have nothing but problems with them. The last one is on any account that I paid off in May. I thought that I was finished with this account. Guess what, I received a .34 bill for interest on a 0 balance. They need to get people who know what they are doing. No wonder the banking in the US is going down the drain.
Thanks for listening, just wanted to vent!!!
I'm pretty sure most people find some if not alot of fault with any & all banks at some point in their banking experiences. I have been banking with CTB for close to 13 years, which included taking out numerous loans, roughly 7, but could have been more over the years, not sure. I haven't had the 1st problem. I'm not saying that you didn't have any problems, but we do have to remember it is humans behind the computer systems & they do make mistakes. There's a possibility that they may have been training someone in the loan dept., who knows, but I sure do hope, by all means, that they did everything in their power to correct their mistakes and surely to goodness they will correct the .34 cent error. I do sympathize with you though,'cause no one wants to be a trainee's guinea pig. So I can see your side & the bank's as well. I wish you luck with your future banking ventures..*S*
BBTfan

Macon, GA

#9 Jun 25, 2009
I have never banked with CTB bank actually- although we do have a loan through them.
One experience that I did have with them was not a pleasant one though.

My husband and I were in the process of buying of home- we went to CTB 1st, because of our bank (us bank) was WAY backed up with home loans, taking forever, bad loan officer too (dealt with her before)
We don't have much credit- we're young- but what we do have is good credit.
CTB wouldn't approve us for ANY home loan amount. The loan officer pretty much said sorry, can't help you- be on your way. Had no explanation for us, and no desire to try to help us out in any way.
Went to BB&T, within a week we were approved for beyond what we needed for the homeloan.
BBTfan

Macon, GA

#10 Jun 25, 2009
(ps- the one loan we do have with CTB is obviously not the home loan that I was speaking of- we have a vehicle loan through them though)
Helpful Info

Hurricane, WV

#11 Jun 25, 2009
BBTfan wrote:
I have never banked with CTB bank actually- although we do have a loan through them.
One experience that I did have with them was not a pleasant one though.
My husband and I were in the process of buying of home- we went to CTB 1st, because of our bank (us bank) was WAY backed up with home loans, taking forever, bad loan officer too (dealt with her before)
We don't have much credit- we're young- but what we do have is good credit.
CTB wouldn't approve us for ANY home loan amount. The loan officer pretty much said sorry, can't help you- be on your way. Had no explanation for us, and no desire to try to help us out in any way.
Went to BB&T, within a week we were approved for beyond what we needed for the homeloan.
Hope this helps..I use to work for a bank & just to be neutral about banks in general, I won't mention the bank name. My experience as an former bank employee, & many years ago being a young married couple, having no credit registers pretty much as bad credit with most banks, not saying all banks. Little credit when you are young is almost never going to help you either. My husband and I had taken 4 loans prior to earning descent credit. We are now in our mid 30's and have a very satisfying credit score. Try to be patient and make sure you pay all of your payments on time, which also means don't let any of your payments go into the grace period as this also hurts your credit. Don't cancel any credit card accounts even if you don't use them, that also hurts your credit score. Paying off loans early hurts your credits score even though a person would think early payoff would help credit not hurt it, but, unfortunately that's just the way credit works. Again not for or against any bank, but I wish more banks would be more careful in loaning money to people, young or old, cause we probably wouldn't have had to have bailed so many of these banks out if they had been more cautious to begin with. Now our children, grandchildren & great grandchildren will have to try & pay off this trillion $ bailout. Keep your head up though. I promise if you abide by the above guidelines, your credit will be satisfying when you are just a little older. Be patient, although, I know it's easier said than done, believe we've been there.
Randy

Richmond, KY

#12 Jun 26, 2009
I have banked with Community Trust all my life and have never had any problems there. I had accounts at the old Citizens and old First National Banks too, every time someone bought them I had something go wrong. Community is the only bank that some out of towner has not gobbled up and took the money out of town, I will stay with Community Trust where I am safe.
angry customer

Clarksville, TN

#13 Jun 26, 2009
Randy wrote:
I have banked with Community Trust all my life and have never had any problems there. I had accounts at the old Citizens and old First National Banks too, every time someone bought them I had something go wrong. Community is the only bank that some out of towner has not gobbled up and took the money out of town, I will stay with Community Trust where I am safe.
That is fine for you. But I will never deal with them again. I won't bank with someone who can't do their job correct. They need to treat their customers better.
loversinjapan

Louisville, KY

#14 Jun 26, 2009
i had a problem with community trust after they deposited my check into someone elses account , twice. i gave them my deposit slip with my name and accounting number. and somehow they still were not smart enough to get it into my account. i was overdrawn like $750 the next day because i was making a big purchase the following day. i raised all kinds of heck when i went in there. the 2nd time it happened i went in to make them aware of the problem and closed all my accounts that day. now i am with us bank and have had nothing but nice things to say about them.
CJT24

Mayking, KY

#15 Jun 26, 2009
I've wondered if how banks treat their customers depends partly how customers treat them.

For example if you go in with the attitude that the bank somehow owes you the world because you've decided to grace them with your business compared to if you go in with a smile on your face and take the time to get to know the people that you're banking with.

I do all of my business at one branch, and I've noticed they are so much more friendly to me when I'm there than if for some reason I have to go to another branch.
angry customer

Clarksville, TN

#16 Jun 26, 2009
CJT24 wrote:
I've wondered if how banks treat their customers depends partly how customers treat them.
For example if you go in with the attitude that the bank somehow owes you the world because you've decided to grace them with your business compared to if you go in with a smile on your face and take the time to get to know the people that you're banking with.
I do all of my business at one branch, and I've noticed they are so much more friendly to me when I'm there than if for some reason I have to go to another branch.
I don't even pay them in person. I use internet banking. The only time that I go in there was to taken a loan. I pay all of my bills via internet banking.

I resent your remarks. I don't go in there with an attitude.

There was no excuse to how they have don't. It doesn't matter, if I did. I work with the public as a clerk and now as a teacher. I have had people come in that had an attitude. I can't treat them with disrespect.

Like I said before, I will never bank with them again. You Community Trust lovers go right ahead and trade with them.
CJT24

Mayking, KY

#17 Jun 26, 2009
I wasn't directing my comments to you...Only making an observation and asking a question. The fact that you were so highly offended by that tells me that you probably have went in there with an attitude when there was a problem instead of treating them with respect and working with them to sort it out.

And you'd probably be upset if the cashier at a convenience store shorted you a dime, too.
true

Clarksville, TN

#18 Jun 26, 2009
CJT24 wrote:
I wasn't directing my comments to you...Only making an observation and asking a question. The fact that you were so highly offended by that tells me that you probably have went in there with an attitude when there was a problem instead of treating them with respect and working with them to sort it out.
And you'd probably be upset if the cashier at a convenience store shorted you a dime, too.
You know. I have noticed that you know alot about everything on the forum. You are soooo knowledgable. Here is my comment to you!
God Bless you too! I will pray for you!
angry customer

Clarksville, TN

#19 Jun 26, 2009
loversinjapan wrote:
i had a problem with community trust after they deposited my check into someone elses account , twice. i gave them my deposit slip with my name and accounting number. and somehow they still were not smart enough to get it into my account. i was overdrawn like $750 the next day because i was making a big purchase the following day. i raised all kinds of heck when i went in there. the 2nd time it happened i went in to make them aware of the problem and closed all my accounts that day. now i am with us bank and have had nothing but nice things to say about them.
I am glad that I am not the only one who has experienced something like me.

Unlike some people who has a wonderful experience with them.

I believe that it is laughable that I have an attitude with them, when I don't even go into their bank.

Let say again, I DO MY BANKING THRU INTERNET BANKING WITH US BANK! If some people, know what that is!

I expect that went I pay a loan off, that I don't receive a bill from them again! So maybe I do have an attitude, but that is the whole reason for paying a loan off. Is it?
angry customer

Clarksville, TN

#20 Jun 26, 2009
isn't it?
Sorry my attitude again!

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 3
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Pikeville Discussions

Title Updated Last By Comments
What's mitch McConnell done for coal, when ther... (Jul '14) 1 hr The real Paris 33,374
Vanderbeck Wants More Alcohol Sales 2 hr Vander really sucks 24
Seven strange coincidences about Obama (Sep '12) 2 hr Edumacation 27
A Marriage Without Kissing (Jan '10) 2 hr Bird of a feather 255
News Bible study rules for public schools proposed (Feb '10) 2 hr IND 151,934
Local Mt. RUSHMORE Approved by Ky Tourism Bd an... 2 hr Ray Ray tongue 4
More Ray Jones Rants 2 hr ANE fails badly 29
To the fat beyotch wearing a Trump shirt at Riv... 3 hr Lester 17
amy maybe putnam was framed (Jan '15) Aug 26 Just Curious 17

Pikeville Jobs

More from around the web

Personal Finance

Pikeville Mortgages