Posted in the Pikeville Forum
#1 Jun 4, 2010
Someone posted on another thread that they only pay per call now? Is that true? I find that hard to believe.
#2 Jun 4, 2010
I worked there. You get paid $8.50 through training and up to 3 months after you hit the floor. After that it is based on the amount of calls you take. If you don't make enough to earn min wage then you get paid min wage. Also if someone calls in by using the quick * method from their phone they can get an automated phone survey where one of the questions that they would be asked is if "you have resolved their issues" and if they click the option for no then that directly effects your pay. I had several fails because management didn't address their issues as quickly as the customer liked. I did everything the way I was supposed to and escalated to supervisors.
Believe me that there is a reason that they are constantly hiring. Management does stupid stuff. Granted I understand that some of the stupid stuff comes down from above them.
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