wal mart tire and lube express

wal mart tire and lube express

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fed up

Pikeville, KY

#1 Jul 3, 2009
has any one else had problems when taking their
vehicles to this place? took my vehicle there
for an oil change they rounded off my oil plug
and after an hours wait, they told me they
couldnt change it i am not saying that people
dont need their jobs, but i feel they need
to be more selective when placing people
in that department
CJT24

Danville, KY

#2 Jul 3, 2009
I had the same thing happen to me, except they didn't tell me they stripped the plug. I figured it out when the next time my oil change was due and my husband started to do it. They had GLUED my oil plug in place!

So he glued it back after changing the oil. I called Walmart to complain and they told me those papers you sign when you drop your car off releases them from any damage liability. Wouldn't even replace my plug.

I bought one at Advance and the guy there told me they had quite a few customers come in complaining of that same thing.
CJT24

Danville, KY

#3 Jul 3, 2009
Oh and you know how if you buy your tires at Walmart they don't charge you for putting them on but if you bring tires you bought somewhere else in they will charge you $3.50 per tire?

Well Pikeville's Walmart didn't have the tires I needed and I happened to be going out of town. I bought 4 tires at another Walmart and brought them to ours to have them put on. They charged me for it and I had to throw a fit to get them to refund me the $ for it.

Who cares if I bought it at another Walmart? Its STILL Walmart, and management told me I shouldn't have been charged in the first place.

After this and the oil plug incident, I've refused to let them do anything to my car.
Me too

United States

#4 Jul 3, 2009
I had the same thing happen to me. Didn't know about it untill my boyfriend was changing my oil. Sounds to me like they need to figure out what they are doing!
Mechanic

Pikeville, KY

#5 Jul 3, 2009
Lets address some of the issues here......Wal Mart doesn't glue in oil plugs, What you see on your oil plug is a marking paint, it is use to see if the plug was removed. It is a common used item for mechanics....the reason its use there, people would get there oil changed, then drain the oil blowing up there engines and then sue saying they left it lose. They just wanted a new engine. As far as a striped oil plug....well most of them was that way when it came into there shop, Don't say bull, I ve seen it hundreds of times myself. They have a chart telling them what the oil plug proper torque is. Now, when they torque the plug and it strips the treads, well you already had a problem and didn't know it. The fix is install an after market plug that is over sized just for that reason.

Tires: The reason the is a $3.50 charged is because its mandated by the state. Land fills don't take them for free.
CJT24

Danville, KY

#6 Jul 3, 2009
Mechanic wrote:
Lets address some of the issues here......Wal Mart doesn't glue in oil plugs, What you see on your oil plug is a marking paint, it is use to see if the plug was removed. It is a common used item for mechanics....the reason its use there, people would get there oil changed, then drain the oil blowing up there engines and then sue saying they left it lose. They just wanted a new engine. As far as a striped oil plug....well most of them was that way when it came into there shop, Don't say bull, I ve seen it hundreds of times myself. They have a chart telling them what the oil plug proper torque is. Now, when they torque the plug and it strips the treads, well you already had a problem and didn't know it. The fix is install an after market plug that is over sized just for that reason.
Tires: The reason the is a $3.50 charged is because its mandated by the state. Land fills don't take them for free.
Well Walmart had changed my oil twice..Before that my dad did it, who's worked on cars and coal trucks since before most of the Walmart mechanics have been alive. I also know the difference between paint and glue. I saw it myself. If my plug was not stripped before it was taken in, but it is when it leaves, well the problem was not before. The problem was during.

As far as the tires go, their sign says it costs 3.50 per tire to MOUNT, not for the disposal of the tire.
i know

Jackson, KY

#7 Jul 3, 2009
I used to work for a garage here in Pikeville, and we used to get lots of Walmarts customers after their oil plugs were rounded off, and some came in after their engine blew up because no oil was put back in. I highly recommend going to a dealer for oil changes, they know what they're doing. Walmart takes mechanics off the streets with no experience, that's why it takes 2 hours to change a tire.
rip off

Pikeville, KY

#8 Jul 3, 2009
Well I took my vehicle there for an oil change and once I got home, which is just 5 miles from Wal-Mart, my hubby checked the oil in the vehicle....Wal-Mart shorted me a quart of oil. My hubby had to add a quart because it was low!

Since: Jul 09

Pikeville, KY

#9 Jul 21, 2009
they have been so incompetent that they broke 2 of my studs, where the lugnuts go on, then i had to take it somewhere , driving it with them missing, to have them replaced, then they go to change oil , say they cant get the plug off, but we brought it home and did it ourselves.. if youre that lazy, dont work there
they are SLOW

Richmond, KY

#10 Jul 21, 2009
I have had no problems with getting my oil changed there or buying new tires. The only problem is THEY ARE SOOOOOOOOOO SLOW. Why does it take two whole hours to get an oil change??? The management is probably hoping that you will fill up a few buggies and spent a lot of money during the time it takes to get the oil changed?
BANG BANG

United States

#11 Sep 19, 2009
son people there don know how to do shit the are F'N retarded they need to go work in the damn toys section if they are that stupid
Why

Elkhorn City, KY

#12 Sep 19, 2009
Mechanic wrote:
Tires: The reason the is a $3.50 charged is because its mandated by the state. Land fills don't take them for free.
I brought my tires back home with me and was still charged the $3.50 each. Explain that one...
WONDERING

Elkhorn City, KY

#13 Sep 19, 2009
well I know for a fact that they screw up the oil plugs....my car was BRAND NEW...and no one else had ever changed the oil BUT wal mart..and I kept hearing story after story about them messing up the oil plugs..after a year and a half of having wal mart change the oil for me..I started noticing oil on the engine under the hood..I finally decided to get my husband check the plug just to see, and sure enough the plug was stripped and even split...I called wal mart and spoke to the manager over the tire and lube department and also to the manager of the sore and of course, they arent going to fess up and admit that they screwed it up, so they say that they can not be held accountable because my husband had removed the plug to check it...so it was just left up to me to take care of the situation myself...NEEDLESS to say, I havent taken it back since....
Oil changing

Jackson, KY

#14 Sep 19, 2009
All that you will need to change your own oil
engine oil
ratchet and socket
maybe a cheater or breaker bar (I use an old piece of exhaust pipe)
new oil filter
oil filter wrench
a funnel
oil pan
a set of ramps or other means to lift or get under your vehicle
You are probally better off just changing your oil your self. i do it all the time. It's cheaper and a lot faster and you are the one doing the work not someone else. All that you need to do is go to a place like Advance. No what oil you want to use. Some vehicles will use a 5W 30 oil while others use 10W 40 or other. Your owners manual should tell you what type of oil to use. Buy that oil and also know how many quarts of oil your auto will use. Your owners manual will also tell you this. Next you will need a new oil filter. If you go to a auto parts store like advance they can help you get the filter made for your auto. You will also need an oil filter wrench which a local auto parts store can also help you get. The funnel is optional but when you are filling your auto with new oil it will help to prevent a mess and get oil on your engine. The oil pan is to drain the old oil from your oil pan. Make sure that you get one big enough to hold the old oil from your vehicle because some vehicles engines will use more oil than others. The ramps are also optional. But they allow you to move freely under vehicle and plenty of room to work. But they don't come cheap though.
After you have all of the parts listed above the
Oil changing part 2

Jackson, KY

#15 Sep 19, 2009
Here are the steps I do for an oil change.
1. Drive the vehicle onto to ramps to allow plenty of room to work under the vehicle. Be sure to put something behind your rear wheels that will help the vehicle from accidently rolling backwards while you are underneath.
2. Once the vehicle is lifted and secure you will need to go under the vehicle with your ratchet and socket to loosen and take out the oil plug. Some vehicles use different size oil pugs. My S-10 oil plug can be taken out with a 15 mm socket. Find the socket that fits your oil plug. This is where the cheater or breaker bar will come in handy. Oil plugs are much easier to take out when you have a cheater bar to help. It puts a little more torque onto the bolt which helps it come out easier. Make sure that before you take the oil plug all the way out that your oil pan is in place under the oil plug so that you don't make a mess on the area where you are working or yourself.
3. take the plug all the way out and allow the oil to drain into the pan.
4. While the oil is draining you may begin to replace your oil filter. Find the location of your oil filter. If you don't know what one looks like your owners manual should be able to tell you the location. Some filters you need to look carefullt to find. On my S-10 directly under the truck slightly behind the bumper is the oil filter. You must un screw a small door to gain acess to the filter. It will look like an orange or white cone. This is where you will need your oil filter wrench. The wrench may be a little tricky to work with for someone that has never used one but you will quickly see how to use it. use the wrench to take off your old filter and install the new oil filter. This is where it comes in handy to have a plastic bag ready. When you take off your old filter it will leak oil. As you are taking off your old filter have the plastic bag ready underneath and quickly put the old filter into the bag. This will help to prevent making a mess on you and the area where you are working.
4. By now the old oil from your engine has completely drained from your oil pan. Now you can put back in your oil plug and tighten it down. Again your cheater bar will come in handy as you will be able to put more torque on the plug. THis is good about cheater bars is that you can get the plug tight but you will not over torque unless you are one strong indiviual.
4.With your oil plug good and tight you can now add the new engine oil. You should see a black cap under you hood on your engine that reads " engine oil." Very easy to find. Take off your oil cap and put your funnel into the whole. A funnel is not nessacary but it will prevent spilling oil on your engine. Add the correct amount of engine oil and put your oil cap back on.
5. Start your vehicle and allow your new oil to cycle through the motor.
6. At this point you may say, " Well, what can I do with my old oil." I simply take the empty bottles that my new oil came in. Use your funnel to slowly pour the old engine oil in your oil pan into the empty bottles.
7. After your vehicle has run long enough to cycle the oil roll it back off the ramps and park your vehicle.
Your oil is changed! I do this all the time and can have it done usually in about 10 to 15 minutes in the comfort of my drive way. No going to wal mart and having to wait and having someone jack up my ride.
SUZYQ

Pikeville, KY

#16 Sep 20, 2009
DONT GO there....i had my oil changed at the ten minute place ..i had them add a quart of lucas additive to my z-28...needless to say they overfilled it and it blew a front seal...they stayed on the phone the whole time..sorry service..dont go there espically if you are a female......................
unsatisfied

Pikeville, KY

#17 Sep 20, 2009
They also don't know how to balance a tire there. I had to get them to balance 1 tire 6 times before they got it halway right. Later I found out instead of adding the rights weights to the tire they just move the weights around and think its right. Wal-mart needs to send their mechanics to vocational schools to learn to change tires and oil.
wont go back

Elkhorn City, KY

#18 Sep 20, 2009
I went there to have my oil changed and they called me back to their dept and told me they couldn't change it because my oil plug was stripped. I asked him why they couldn't change and he said if they couldn't get it back in I would have to call a rowback to come get me and he started getting an attitude. Then he said whoever had changed my oil last had apparently tightened the plug to tight and stripped it and I laughed at him. He asked me why I was laughing and I told him to go check which dumb*ss down here had changed my oil last and he wouldn know because it was last changed at Wal-Mart. He started apologizing and went and got me two different oil plugs to take with me so that when I took it to another garage they could put whichever one it needed in. Needless to say, I haven't been back and won't be back. That dept is nothing but a joke.

And also I have seen them drive cars that have flats on them into the garage without even putting air in the tire. This was on a new car with nice rims. They don't know how to treat other peoples property and they don't care because of course they aren't gonna be held reliable for anything!!!!
be nice

West Liberty, KY

#19 Sep 20, 2009
why do you go in the first place you have heard these stories before
The myth

Jackson, KY

#21 Jul 25, 2010
they are SLOW wrote:
I have had no problems with getting my oil changed there or buying new tires. The only problem is THEY ARE SOOOOOOOOOO SLOW. Why does it take two whole hours to get an oil change??? The management is probably hoping that you will fill up a few buggies and spent a lot of money during the time it takes to get the oil changed?
Garages are so slow because the biggest part of their income is generated through labor charges. The longer they keep you there the more money they make on labor. I'm not saying that Wal-Mart keeps cars in the garage longer intentionaly. I have watched how they work before. One time I went there for a tire change. I watched it took an hour to get my truck into the garage. It sat there at least 30 minutes before anyone even started to work on it. Sometimes it seems like they bounce form vehicle to vehicle. You would think they would start on one vehicle, finish it then get it out. Then start on another.

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