Walters Toyota NoServiceAfterSale

Walters Toyota NoServiceAfterSale

Posted in the Pikeville Forum

6x loyal customer

Belfry, KY

#1 Jul 8, 2013
Do not buy anything here I'm a 6x loyal customer who has tried for months to get the issues with my Toyota fixed and basically I get the run around and a big smile sorry we can't help you, every time I try. No service after the sale dealership,I'm very disappointed and upset. I'm filing a complaint with the Better Buisness Bureua and I advise everyone to drive a bit further for your Toyota purchase and avoid the no service after the sale dealership, Walters Toyota.
just me

Virgie, KY

#2 Jul 8, 2013
I bought a new toyota there it had 5 oil changes with it.They did a great job taking care of it
who

Wheelwright, KY

#3 Jul 9, 2013
If you are really unhappy and got the run around, don't call the BBB, call Toyota of North America. They can do more to hurt them than the BBB can. Toyota Inc can come there and pull the Toyota dealership right out from under them. If they cant get new cars to sell, then I guess they will be out of business. My advise would be to try that. I have had nothing but good service with them to date. I didn't get a run around. I didn't get to get it in the day I called them once, but usually within a week you can. Is that your run around, they said they are to busy today but can see you Friday?
2012 toyota

Stanton, KY

#4 Jul 9, 2013
i have had no problem getting my truck serviced at walters toyota. yes they are busy, i sit and wait for my truck to get it service, and as soon as they pull one out another one goes in for service. you can go there and expect same day service. try havng a little patients with walters and you ll get you service on your toyota.
Ghost Rider

Prestonsburg, KY

#5 Jul 9, 2013
6x loyal customer wrote:
Do not buy anything here I'm a 6x loyal customer who has tried for months to get the issues with my Toyota fixed and basically I get the run around and a big smile sorry we can't help you, every time I try. No service after the sale dealership,I'm very disappointed and upset. I'm filing a complaint with the Better Buisness Bureua and I advise everyone to drive a bit further for your Toyota purchase and avoid the no service after the sale dealership, Walters Toyota.
Id love to know what "issues" you are having.

Walters MM was the only place I found a salesman who wanted to help me.
I tried deskins and the Toyota lot first.
6x loyal customer

Belfry, KY

#6 Jul 9, 2013
2012 toyota wrote:
i have had no problem getting my truck serviced at walters toyota. yes they are busy, i sit and wait for my truck to get it service, and as soon as they pull one out another one goes in for service. you can go there and expect same day service. try havng a little patients with walters and you ll get you service on your toyota.
The other 5 Toyotas we bought from them including one used we have had not one minute of problem with the cars or the dealership. However I have been way more than patient with this situation and they have done nothing to help, just keep putting me off and giving me the run around and finally said they couldn't help me.
who

Wheelwright, KY

#7 Jul 9, 2013
Why wont you say what the problem is or how you suggest they fix it.
Nissan Owner

Hyden, KY

#9 Jul 10, 2013
I was Pikeville Yesterday and My Brand new Nissan Titan broke down 2 miles from Bruce walters Nissan I called for assistance (I should have called roadside but I thought since I was that close they could me )The woman told me since I didnt buy it there they couldnt help me.Just a little warning if your Nissan breaks down near there you can forget about getting help from them.
Nope

Pikeville, KY

#10 Apr 23, 2014
We bought a cts there and they won't fix shift just giving run around
I HATE WALTERS

Elkhorn City, KY

#11 Apr 26, 2014
I would NOT buy a car from them if they were the last Dealership on earth. They act like your the GREATEST person ever until they get your money then your dirt under their feet. Their Service dept. SUCKS!!! It takes 2-3 wks to get an apt. Then they keep it a week and still cant fix it. TAKE YOUR BUSINESS ELSEWHERE !!! If everyone would stop trading there they would have no choice but to close!!!
Excited

Prestonsburg, KY

#12 Apr 26, 2014
I HATE WALTERS wrote:
I would NOT buy a car from them if they were the last Dealership on earth. They act like your the GREATEST person ever until they get your money then your dirt under their feet. Their Service dept. SUCKS!!! It takes 2-3 wks to get an apt. Then they keep it a week and still cant fix it. TAKE YOUR BUSINESS ELSEWHERE !!! If everyone would stop trading there they would have no choice but to close!!!
every word the truth! Took 2 weeks to get in there and had service mechanic ride with me. My cars rear wheel makes a thumping sound. I asked what he thought, replied, wheel barring, strut, or tires. So, upon return I was informed that after they check it (if its the tires) I am charged 95.00 although it was well under warranty. I said, so if service dept. doesn't feel like actually working today all he has to say is I need tires and I can pay the 95.00 an be on my way. EXACTLY!
I HATE WALTERS

Elkhorn City, KY

#13 Apr 28, 2014
Excited wrote:
<quoted text>every word the truth! Took 2 weeks to get in there and had service mechanic ride with me. My cars rear wheel makes a thumping sound. I asked what he thought, replied, wheel barring, strut, or tires. So, upon return I was informed that after they check it (if its the tires) I am charged 95.00 although it was well under warranty. I said, so if service dept. doesn't feel like actually working today all he has to say is I need tires and I can pay the 95.00 an be on my way. EXACTLY!
So True!!! I laughed when they said $95.00.
Upset

Salyersville, KY

#14 Mar 10, 2015
Walters Toyota is advertising a have price sale on there 2015 RAV4 and Camrys, I went there today to buy one....I was told on the phone it would be have the price that's on the sticker, well after the test drive I was told its half price now and the rest in three years....talk about false advertising. Never will I be on that lot again.
Jack

Pikeville, KY

#15 Mar 10, 2015
I HATE WALTERS wrote:
<quoted text>
So True!!! I laughed when they said $95.00.
It sounds like $95 is their standard minimum price to even open the hood.
Insanity

Logan, WV

#16 Mar 10, 2015
Warning...DO NOT trust anything about them. I am a local mechanic. You would not believe the crap being pulled in there service dept. I can not believe that ppl pay there insane pricing. Repair work just to rape the customer. Pitiful.
Sherria bryant

West Liberty, KY

#17 Apr 24, 2015
This may b a different sort of complaint. I've been a customer here for over 30yrs. Bought many cars ! 10 months ago I traded my car to a 2014 Camry. The car runs great. It's just one of those cars I don't even like to look at. I have so many yrs to pay on a car I hate. I've spoken with 3 dealers about this and they take my name and number and never call me back. After being loyal customer I think they should look in to how to help me trade. Willing to go higher payment would love for someone there to help me! They just don't care
William Clinton

Pikeville, KY

#18 Apr 24, 2015
Sherria bryant wrote:
This may b a different sort of complaint. I've been a customer here for over 30yrs. Bought many cars ! 10 months ago I traded my car to a 2014 Camry. The car runs great. It's just one of those cars I don't even like to look at. I have so many yrs to pay on a car I hate. I've spoken with 3 dealers about this and they take my name and number and never call me back. After being loyal customer I think they should look in to how to help me trade. Willing to go higher payment would love for someone there to help me! They just don't care
Why do you buy a car you can't stand to look at?
Thats nuts!

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