doctor in collegeville area

Posted in the Phoenixville Forum

thebetterhalf

Philadelphia, PA

#1 Jun 3, 2013
Hello,
Was patient at Trappe Family for years. Something's changed. You can't get through on phone for anything. They blame it on new phone system. They have had it half a year. People who answer phones are rude when they do answer, and all there good Dr.'s have left. Any recommendations?
paula

Collegeville, PA

#2 Jun 3, 2013
I feel the same about Trappe Pediatrics.
EVERY single time I need to speak with a nurse I have to leave a voicemail. They don't call back for at least 4 hours. It's so annoying. I tried to call for a well appointment 2 weeks ago and was put on hold 3 times for over 15 minutes and I finally had to hang up. The docs are very nice but they need more nurses to answer the phone.
blackfish

Bryn Mawr, PA

#3 Jun 4, 2013
The decline in service at doctors' offices around the area has absolutely nothing whatsoever to do with the implementation of Obamacare, which doctors offices, by law, have already begun to do. If you are having trouble with service now, just wait until it's fully implemented. I'm sure all of these glitches will magically disappear then.
Arod

Norristown, PA

#4 Jun 4, 2013
is this the same reason why I get all those automated sales calls that try to sound human? Wow that damn Obamacare gets around!
Anne

Collegeville, PA

#5 Jun 7, 2013
I also experience the same bad service from Trappe Pediatrics. The receptionist with the poofy blond hair is terrible, just terrible. Worst part is she has no clue, doesn't get it. She really needs to take an honest look at herself and the work that she does, cause it's bad.

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