Review: Windermere Utility Co
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Pflugerville, TX

#42 Feb 11, 2012
Good luck trying to reach a live person at Windermere Utility, especially on the weekend...considering they aren't even open on the weekend, but you'll never know this since their automated menu prompting system never actually tells you their hours of operation, so you spend 20-30 minutes going through the menu cycles until you finally give up. My January payment which is electonically paid through my bank shows 'paid', but guess what? Windermere never received it, so I will now have to fight with them (during regular business hours) to figure out why they never received my payment. And they are still going to try to raise rates again in a couple of months. Ridiculous.
Bill_investigato r

Pflugerville, TX

#43 Feb 11, 2012
I just paid my bill that was due on February 02 and I am having next bill due on February 28.
We have true scammers that are raping us. We do not need any war oversea while our society is so deeply corrupt. Rich and Wall Street companies defraud the masses here. The government should be helping us instead of going and spreading more mess oversea.

Pflugerville, TX

#44 Feb 11, 2012
Soon we will have to move out of the area because of the water price. I was making some extra payments on my mortgage hoping to pay it off quickly. But I realize any progress made (money saved) on mortgage is going to Windermere. This company has the worse customer service in the industry (you almost have to take a day off from work in order to talk with a live person). the water is unsafe and can seriously ill or even kill children. No bright future for this part of the city...I really feel sad for all of us who have limited income and are being rapped without any alternative. I am happy that the city is doing its best to block the price increase intended by Monarch/Windermere.…but let face it, until the city kick these bad guys out we remain in bad shape. I have to pay 2 water bills in the month of February…. Where is our freedom and American Dream?

Pflugerville, TX

#45 Feb 17, 2012
Windermere HOA apparently lost revenue when windermere was annexed so, they made a deal with the devil to put money in their pockets. this is highwway robbery and southwest is greedy and taking advantage of the little people.

Iowa City, IA

#46 Oct 11, 2012
We're going thru the ringer with them right now as well. They shut our water off because they never received payment. We have bank statements proving otherwise. When speaking to customer service, they advised us that we would have to wait for a supervisor to call back, which hasn't and likely won't happen. So, without water and there's nothing we can do about it.

Austin, TX

#47 Dec 14, 2012
Windermere utility charges very high in water, that I have proven. We have moved to round rock, and I compared our bill line by line. On the 8.0 gallons I used at my old home in pflugerville versus 8.8 gallons I used in our new home now, I paid windermere130.52 and that does not include waste and recycle which we pay separate at 16.00 per month. Here at round rock, for 8.8 gallons I paid 89.25 and that already includes our waste/recycle. How ridiculous is that? We didn't even have sprinkler in the pflugerville home and had an 1800 sq ft home whereas now, we have a 2100 sq ft home with a sprinkler. For one month that nobody lived in our pflugerville home while it was in the market, we paid 59.25, when I called to check if it was a mistake since we we never there and we never use the water, I was told that is their base rate, whether it is being use or not. Totally ridiculous and a big rip off, I'm glad we moved.

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