Some Glendale water customers surpris...

Some Glendale water customers surprised by rate hike

There are 1 comment on the Arizona Republic story from Aug 25, 2010, titled Some Glendale water customers surprised by rate hike. In it, Arizona Republic reports that:

When Lisa Goodland-Brown opened her Glendale utility bill this month, she was surprised by the amount she owed.

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Since: Aug 10

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#1 Aug 31, 2010
lisagb5Aug-25 @ 12:33 PM

I am thankful that Cecillia Chan wrote the aforementioned article about the City of Glendale and the increase in water rates. I am, however, disappointed that it seems as though the complaint was about a mere average $6.86 per month increase. WRONG! My bill was more like $80.00 more (in a month) and I happen to know other people that were shocked at their considerably high bills also. One other person went on record but was not added to that story.

The City of Glendale says they didn't have room to print a proposed increase nor print a notification that the rates had gone up? That's interesting because they didn't seem to have difficulty finding room to add to my bill (and others) a notification of a sewer rate adjustment near May/June 2010. Not one word was mentioned in the Glendale Connection newsletter regarding a proposed water increase (2009-2010). I looked at every issue online. I actually pay my water bill online and I go directly to 'online utility bill pay' where nothing was mentioned about a rate increase. It wasn't until I searched for an increase that I began finding information. Who would just have a random thought about the water rates increasing? Most people are pretty busy and most people would like to know (even if they don't speak up). My name was 'on the record' and I would like to know who the Glendale officials are that said that there isn't room on our water bills to add a notice! Where is that disclosure? More than 200 Glendale irrigation customers received a notice in the mail regarding an increase, so why didn't the rest of us? How can we give our opinions to the City Council or call regarding the increase when we weren't 'properly' informed (in my opinion)? When the cable company raises rates, we receive a letter. When APS has a PROPOSED 1.2% rate hike, we hear it on the evening news. The City of Glendale may have given public notification legally (in the public notice section of the Glendale Star, posted in downtown Glendale, and online) but they failed to give direct notice to it's customers. I am sorry that the whole story wasn't printed because this issue will effect all Glendale water customers.

Lisa Goodland-Brown

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bd602grlAug-31 @ 4:16 PM Report abuse 00
Yeah I'm pretty upset My water bill used to range from 85 winter and about 130 summer. Well I got my bill in July and found it was $169.00 and for August it was 153.00. So I called there office asking what the deal was and while I was on hold for fifteen minutes I looked over my past bills when I found that my sewer rates had increased. I used to pay 33.83 every month for it and since July I now pay 70.00 every month. So when I spoke to the representative on the line I asked her what was going on. She said there was a little letter mailed out stating there would be an increase but I never got it. She went on to tell me that they go off our uses Jan. Feb. and March. and that if you use a lot of water during these three months than it increases your bill for the entire year until next July. So her advise to me don't use to much water these three months and your sewer bill will go down. Gee thanks maybe that should be in your monthly note.

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nexusAug-31 @ 2:44 PM Report abuse 00


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