call center layoffs
Happily employed

Radford, VA

#22 Aug 10, 2012
dark eyes wrote:
<quoted text> Bull crap the state pays for it. I called and asked kcg does not pay one cent.
Maybe you should call back and talk to someone who is knowledgeable. Your employer pays an unemployment tax - which is paid every quarter when the state VEC taxes are sent in.Your state unemployment tax rate is based on your history as an employer. Like car insurance, your rates are based on the insurer's assessment of the likelihood of facing a claim against your account. When you first open your unemployment insurance account, your tax rate will be relatively high because you have no track record. If you operate your business for several years without laying off an employee, your tax rate will go down; if you repeatedly lay off employees, your tax rate will increase.

Mad

Wise, VA

#23 Aug 10, 2012
Unhappy employee please tell me who you really are !!! You need your ass stomped real good and I am the one to do it for you. As for the place going to hell when Becca & Kevin came here it had already gone to hell thanks to Kat. If they had not came in to run the company it would have already been shut down!!! Kat had ran it in the ground, why do you think XM left us??? Kat and the way she was running things. They have been hard put to keep us going. Another question : Do you think Sykes will want to hire someone like you??? I do not think so!!! As for everyone else running their mouths about KCG: Do think any company would want to come to Lee county with people like you all running your mouth about an employer, that is way there are no jobs in Lee county. Business that are thinking about locating in Lee county look at all this stupid shit that is posted on local websites which shows that we here are nothing but a bunch of dumb hillbillies. So why would they want to come here !!!!
Happily employed

Radford, VA

#24 Aug 10, 2012
unhappy employee wrote:
Word going around is more lay-offs are coming. School is starting back soon in lee co. I've got look for another job if lay-offs start. When becca and kevin took over this place. Kcg went to hell in a hand basket. Pay scale of theirs sucks. Paid twice a month 10-25th what a joke. The insurance programs a real big help HA. Becca and The butt pirate wannabe husband of hers needs to learn from sykes. Sykes pays every two weeks offers health insurance, 401k, dental, and vision insurance for their employes.I'm living KCG for sykes soon. My last day on the phones. I'm going to tell the truth about the whole pros and CONS of the programs to the callers. I wouldn't wipe my ass with paper the program policy is written on. KCG screwed Linda, Sue poteet, Mickey, and few others shame on you.
When Kathy was fired the pay dates were already the 10th and 25th. She had to have them changed to that from the 7th and 20th because she could not seem to get the payroll in on time, so we would get paid on the correct date. Paul brought Becca and Kevin to KCG to fix the problems with the money. The programs we work on have NOTHING to do with KCG or who is running it, they are the clients programs. Good luck to you at Sykes, be glad KCG hired you so you have the gas to get there till you get paid from Sykes.
Happily employed

Radford, VA

#25 Aug 10, 2012
Mad wrote:
Unhappy employee please tell me who you really are !!! You need your ass stomped real good and I am the one to do it for you. As for the place going to hell when Becca & Kevin came here it had already gone to hell thanks to Kat. If they had not came in to run the company it would have already been shut down!!! Kat had ran it in the ground, why do you think XM left us??? Kat and the way she was running things. They have been hard put to keep us going. Another question : Do you think Sykes will want to hire someone like you??? I do not think so!!! As for everyone else running their mouths about KCG: Do think any company would want to come to Lee county with people like you all running your mouth about an employer, that is way there are no jobs in Lee county. Business that are thinking about locating in Lee county look at all this stupid shit that is posted on local websites which shows that we here are nothing but a bunch of dumb hillbillies. So why would they want to come here !!!!
Agreed!
mr chang with a big wang

Campbellsville, KY

#26 Aug 10, 2012
Kcg and mayor carter got one thing in common. They're both crooks and scum bags.
InTheKnow

Kingsport, TN

#27 Aug 10, 2012
Mad wrote:
Unhappy employee please tell me who you really are !!! You need your ass stomped real good and I am the one to do it for you. As for the place going to hell when Becca & Kevin came here it had already gone to hell thanks to Kat. If they had not came in to run the company it would have already been shut down!!! Kat had ran it in the ground, why do you think XM left us??? Kat and the way she was running things. They have been hard put to keep us going. Another question : Do you think Sykes will want to hire someone like you??? I do not think so!!! As for everyone else running their mouths about KCG: Do think any company would want to come to Lee county with people like you all running your mouth about an employer, that is way there are no jobs in Lee county. Business that are thinking about locating in Lee county look at all this stupid shit that is posted on local websites which shows that we here are nothing but a bunch of dumb hillbillies. So why would they want to come here !!!!
Look! A post from the wonderful vacation home of the Kavanaughs, in wonderful Piney Flats, TN. Wonder who posted this garbage?
InTheKnow

Kingsport, TN

#28 Aug 10, 2012
Mad wrote:
Unhappy employee please tell me who you really are !!! You need your ass stomped real good and I am the one to do it for you. As for the place going to hell when Becca & Kevin came here it had already gone to hell thanks to Kat. If they had not came in to run the company it would have already been shut down!!! Kat had ran it in the ground, why do you think XM left us??? Kat and the way she was running things. They have been hard put to keep us going. Another question : Do you think Sykes will want to hire someone like you??? I do not think so!!! As for everyone else running their mouths about KCG: Do think any company would want to come to Lee county with people like you all running your mouth about an employer, that is way there are no jobs in Lee county. Business that are thinking about locating in Lee county look at all this stupid shit that is posted on local websites which shows that we here are nothing but a bunch of dumb hillbillies. So why would they want to come here !!!!
XM left because the partnered company, I.E. Results Technologies, were the owners of the contract and ended their partnership with KCG.
Rey Mysterio

Knoxville, TN

#29 Aug 10, 2012
WOW this doesn't surprise me about the Lee County people running their mouths again about something, shesh!!! You need to grow up and act like adults instead of a 2 yr. old. KCG has given alot people jobs. They beg to work there, then BAM they quit, or get fired for not coming to work. How in the world do you expect to have a job if you don't work, I mean come on people LOL!!! And then people decides to bash the call center, really bright people.

And for the owners, you have done a GREAT job to get the business where it's at now from what I here. I give you a "high five" for that :)
last man standing

Campbellsville, KY

#30 Aug 12, 2012
Kcg is considered a den of crooks. The place had its times of the years. The place is going down hill and about to hit rock bottom. The owners are slave masters to their workers. Working for low pay and no health insurance at the den. Great people let go for no reason at all. Travis fee, linda, sue poteet, mickey, cody, and a few others that was treated unfair. People laid-off signed up on their unemployment only to fight for it. I feel sorry for the people that slave to owners. I'm not surprised the workers are calling them master or boss sure thing boss. The unhappy employee i agree with your comment. Tell everything about the program on your last day. The aon big wigs hear the call and the truth shall set you free. Free people from aon and kcg greedy hands. Upper management acts like they care. They all have two faces so watch out. I hope kcg goes under and never resurface.
misinformed

Bernardsville, NJ

#31 Aug 12, 2012
dark eyes wrote:
<quoted text> Bull crap the state pays for it. I called and asked kcg does not pay one cent.
As an employer, they pay unemployment insurance. You are very misinformed and jealous. Why not just leave your mouth somewhere else and let the people who work there and are very happy to have a job, alone. Pennington Gap is extremely fortunate to have this call center and give someone who wants and needs to work, a job. If you don't like them, leave the ones that do alone. People needs these jobs to eat and pay the bills. It is their choice to work there and they are happy just to have a job.
wow

United States

#32 Aug 12, 2012
These employees need their job and are happy to have one. Jealousy is a bad thing.
side walk tim

Campbellsville, KY

#33 Aug 13, 2012
I worked at kcg before. People are great to work with. The management blows donkey dic. The owners are money hungry jerks
Know your facts

Radford, VA

#34 Aug 14, 2012
Mad wrote:
Unhappy employee please tell me who you really are !!! You need your ass stomped real good and I am the one to do it for you. As for the place going to hell when Becca & Kevin came here it had already gone to hell thanks to Kat. If they had not came in to run the company it would have already been shut down!!! Kat had ran it in the ground, why do you think XM left us??? Kat and the way she was running things. They have been hard put to keep us going. Another question : Do you think Sykes will want to hire someone like you??? I do not think so!!! As for everyone else running their mouths about KCG: Do think any company would want to come to Lee county with people like you all running your mouth about an employer, that is way there are no jobs in Lee county. Business that are thinking about locating in Lee county look at all this stupid shit that is posted on local websites which shows that we here are nothing but a bunch of dumb hillbillies. So why would they want to come here !!!!
XM didn't leave. KCG and Results parted ways, mostly due to the shady practices of Results. XM was a Results contract that was subcontracted out to KCG.

Layoffs happen. It's all part of the business world. I knew the cuts were coming. They had to. They just cut some of the wrong people. There were 3 managers there who did absolutely nothing at all. Only one of them lost their job. If they would have trimmed the fat where it really needed to be trimmed, they could have kept a lot more of the hourly workers.

Losing CTA had nothing to do with KCG. In light of the results of the lawsuit against a large credit card company, the clients decided they didn't want to continue that route and risk having the same thing happen to them. CTA is gone from ALL SITES. Not just KCG.

Becca busts her ass in there and continues her work when she gets home. She is what is keeping that place alive. I like Kevin as a person, but he is definitely not equipped to run that place. He needs some experience first. In time, he'll get it. Paul won't let him or the center fail.

I was laid off. I don't hold a grudge. It was business decision. If you want to make an omelet, you have to break a few eggs.
youraoght

Somerset, KY

#35 Aug 16, 2012
word!
Something to Say

Wise, VA

#36 Aug 16, 2012
Everyone thinks they know so much, and some of you have only pieces of the story right. Dont judge anyone at the callcenter, until you have walked a mile in their shoes. Everyone one there works hard: Agents, Aux, Managers & Owners. Each position has different responsibilities. I know the Managers and all of them, including the laid off Managers, did their job! Kevin and the Managers do alot behind the scenes that no one witnesses and they all do a great job! KCG is no picnic, it is hard to be employed there, because there are such high standards to everyone has to meet due to client requirements. I used to work there. I had oppinions, until I was promoted and all that changed fast! I am supposing "know your facts" just sat an observed and made assumptions, but that is what too many people do unfortunately! You can say your not bitter, but if you are gonna post that others should have been cut cause they didnt do anything....then maybe you should take a close look at yourself. Could be the exact reason you arent there!

“Internet Famous”

Since: Jun 09

Chicago, IL

#37 Aug 16, 2012
Know your facts seems to have a lot of pretty inside info. Things that not most of floor knew was going on. It was pretty much spot on.
What a Coincidence

Wise, VA

#38 Aug 17, 2012
I think Thinker and Know your facts are the same person!
Mad

Wise, VA

#39 Aug 17, 2012
Mickey Thacker is the Lee county Thinker, don't know who the Know your facts is.

“Internet Famous”

Since: Jun 09

Chicago, IL

#40 Aug 18, 2012
What a Coincidence wrote:
I think Thinker and Know your facts are the same person!
I have only ever posted as Thinker.

“Internet Famous”

Since: Jun 09

Chicago, IL

#42 Aug 20, 2012
Incorrect.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Pennington Gap Discussions

Title Updated Last By Comments
County Election 2016 11 hr Truth 104
Kindergarten Democrat Election 12 hr Getitdone 12
Lee County Fair Tue tater wagon 4
Crazy Don W isnt running for re election Mon Observer 11
Auto Detail at old coaches corner Sun Detailer 1
Pennington Gap Police (Jun '11) Sun homer s 183
cats cats cats Aug 29 2 many cats 3
More from around the web

Personal Finance

Pennington Gap Mortgages