Its all about the Money

Clayton, GA

#1 Jan 20, 2013
I had knee replacement, planning on having 2 so before starting therapy with Pro Therapy I let them know that I only had 30 visits on my insurance plan so I needed to split it up to make sure I saved enough to cover both knees and on top of that they told me that my copay was just $15 which I constantly questioned and they continued to tell me it was just $15. Sessions continued until I started to question the total number of visits I had left and I was shocked to see that I was already at 20 on the first knee. I stopped going and the shocker was when I got my insurance bill for $300 over all my copay's, I was pissed! I called and called their main office to work a settlement explaining that they totally miss represented their program and were dishonest from the start with me over my copay just to stretch out my therapy only to get a balloon payment at the end. I wanted them to cut this $300 in half and they refused to even hear it. They sent my account to collection's and again I explained the situation again and they claimed to know nothing but because I am a person of my word, I paid the $150 only to now have my credit screwed, I should have paid them nothing had I known that this was going to affect my credit as it has. This company is all about getting you in and stretching your therapy out as long as they can and mislead you into thinking that is is a deal and you keep coming until you get the bill, you will be as shocked as I was. They have totally lost me as a customer ever again!

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