Review: Copper Grille
Terrible waste of time

South Glastonbury, CT

#1 Jun 27, 2011
We pull up on a Sunday during a road trip, place was not overly busy and we were seated right away. Then the waiting began. Finally after asking our hostess if we could have some service she turns to the woman who had been sitting in the booth behind us with her kids watching is look around for help the whole time! Turns out she's the owner/manager/part-time employee who took our order but didn't bother to write it down so she got it wrong, food was brought out 25 mins later and it was cold and wrong. We asked for water & hot sauce but no one brought any so finally my wife asked the same owner/manager/part-time employee to take her meal off the bill. Then she made some half-hearted attempt to apologize by saying the kitchen was backed up. That doesn't explain the lack of attention by HER since she was the one working that area. It's easy to blame the kitchen but when the place is about half full and the service is terrible then it's time to look in the mirror. Instead stopping every 5 minutes to text on your cell phone you should actually try to help the people who want to give you their hard earned money.

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