TSS Photography & Sailaway Photography
Posted in the Pasadena Forum
#1 Oct 12, 2012
If any of you plan on using TSS Photography or Sailaway Photography, please re-think your decision. Their pictures suck, come in blurry, off centered or don't even come in at all. They won't return telephone calls or emails and have excuses for everything except their crappy camera work.
They promise you the moon and cannot deliver manure. Take heed to my warnings - don't get caught in their web.
#2 Oct 18, 2012
I'm very sorry you had a bad experience with your photos. Please note that Sail Away Photography is in no-way associated with TSS Photography. Shaun Williamson is with Sail Away and no longer associated with TSS. TSS would be happy to work with you and help you get the pictures you wanted. Please contact AStroud@TSSPhotography.com for help.
#3 Oct 18, 2012
I have called customer service several times and have not received a call back. I am not going to waste my time emailing someone when their own corporate office cannot take the time or make an effort to help.
Shaun williamson was one that was there during photographs being taken, so she is just as guilty as others. The other parents are just as upset as I am. Poor picture quality, took 10-12 weeks to get pictures in mail, blurry pictures and off centered.
This will be the last time I order pictures if TSS photography is involved. However, I have contacted an attorney and do plan on filing in small claims court to get my money back.
*** DO NOT USE TSS PHOTOGRAPHY OR SAILAWAY PHOTOGRAPHY for any of our photograph needs *** They both SUCK!!!!!!!!!!
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