Comfort Inn - ChoiceHotels.com

Posted in the Parkersburg Forum

Never Again

Weston, WV

#1 Jun 22, 2012
Recently, I made reservations through ChoiceHotels.com , the corporate partner to Comfort Inn. Comfort Inns are franchises and independently owned and operated. I had a conference to attend at the Comfort Inn in Mineral Wells. I asked the agent if this was the hotel for the conference, on two separate occasions, agents assured me that this was the hotel.

Upon arrival to the Comfort Inn in Mineral Wells, I did not have a reservations. The desk agent called to the other Comfort Inn in Parkersburg and asked if I was reserved there, and of course I was.

Comfort Inn Parkersburg had the ability to refund my money, they did not. In fact, they IMMEDIATELY billed my credit card and said they would look into it.

I complained to ChoiceHotels, it was their fault because they were specifically asked by me if this was the correct hotel, twice, once when i booked and a second time when I modified my booking. They assured me it was.

I just called ChoiceHotels back to check on the status of my complaint, they will not willing refund me my money, they sided with the booking agent.

I have already been told by my bank that I can be refunded through them, they'll get the money back. I am going to my attorney this afternoon and we'll see what other laws govern this type of behavior and perhaps institute an investigation through the State.

Bottom line, do not stay at Parkersburg Comfort Inn. They're shysters and cheats. They have the ability to make things right but they choose not to do so. I don't give a rat's ass if ChoiceHotels or Parkersburg Comfort Inn made the mistake, they work together. They can settle it amongst themselves. I know I didn't make the mistake and I shouldn't have to pay for it.

I give ChoiceHotels and Comfort Inn Parkersburg the worst rating possible. Avoid them like the plague.
casey bell

Parkersburg, WV

#2 Jun 23, 2012
Never Again wrote:
Recently, I made reservations through ChoiceHotels.com , the corporate partner to Comfort Inn. Comfort Inns are franchises and independently owned and operated. I had a conference to attend at the Comfort Inn in Mineral Wells. I asked the agent if this was the hotel for the conference, on two separate occasions, agents assured me that this was the hotel.

Upon arrival to the Comfort Inn in Mineral Wells, I did not have a reservations. The desk agent called to the other Comfort Inn in Parkersburg and asked if I was reserved there, and of course I was.

Comfort Inn Parkersburg had the ability to refund my money, they did not. In fact, they IMMEDIATELY billed my credit card and said they would look into it.

I complained to ChoiceHotels, it was their fault because they were specifically asked by me if this was the correct hotel, twice, once when i booked and a second time when I modified my booking. They assured me it was.

I just called ChoiceHotels back to check on the status of my complaint, they will not willing refund me my money, they sided with the booking agent.

I have already been told by my bank that I can be refunded through them, they'll get the money back. I am going to my attorney this afternoon and we'll see what other laws govern this type of behavior and perhaps institute an investigation through the State.

Bottom line, do not stay at Parkersburg Comfort Inn. They're shysters and cheats. They have the ability to make things right but they choose not to do so. I don't give a rat's ass if ChoiceHotels or Parkersburg Comfort Inn made the mistake, they work together. They can settle it amongst themselves. I know I didn't make the mistake and I shouldn't have to pay for it.

I give ChoiceHotels and Comfort Inn Parkersburg the worst rating possible. Avoid them like the plague.
call your credit card company. Explain this issue. They will refund your purchase and create a charge back on them.

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