Review: Inter-City Plumbing

Review: Inter-City Plumbing

Posted in the Palm Springs Forum


Cathedral City, CA

#1 Jun 22, 2009
Horrible company. Unprofessional. Their only interest is to get your money. Plumbers are not skilled! DO NOT USE!

Cathedral City, CA

#2 Aug 31, 2010
DISHONEST. These guys smashed into the cement column at the end of my driveway and broke it off. The owner originally agreed to reimburse me the $500 it cost to fix it. But he dragged it out and dragged it out. I called and called. After the statute of limitations ran, he refused to pay. VERY dishonest and unethical. The work had problems too.

Granada Hills, CA

#3 Nov 6, 2010
These guys are not to be trusted. Fidelity Home Warranty (Fidelity is great) sent this company to my home to investigate blocked drain lines. These guys told me the blockage was not covered, charged me $250, but said the $250 would be applied if I gave them the job to do ($2500 to $3500) I gave them the job. They never contacted Fidelity to tell them what they found. It took two men approximately 16 man hours to do a job my GC who was at the house the entire time the work was done, said would have taken 2 men 4 hours at most to do. Lots of time texting on the phone so when one man is down both men are down. Worse is that had they contacted Fidelity they would have found that the work was covered based on what they found. Fidelity is reimbursing me the max allowed, $1,000. However, when I looked at both invoices, the day they found the so called blockage they charged $250 and never speak about the reimbursement. The next bill for $2,700 shows no mention of the $250. When I challenged it they said it was included, but at no time during any of our discussions did they say it was included. At no time did they say the total bill was $2950. Only $2700. But of course without them writing it down I have no legal recourse but I can tell others what they did and I fully intend to advise every single person I know, including all my peers in senior management in many, many companies. I will be sending out an email to all the people in my e-mail list and I encourage anyone else who has had a bad experience with this company to do the same. The only way to stop this type of abuse is to make the company know you mean business and they cannot continue to rip off people though sneaky tactics to the unsuspecting consumer. .These guys used just another trick to get more money. If they were reputable they would have documented everything from the rebate, to what they found and to show the actual reimbursement. Beware of this company, watch what they write and do not believe what they say until you check it yourself or better yet give another company a chance. This is a tough economy with all of us trying to watch our dollars, my suggestion is try another company first they do not deserve a second chance.
Read Brown

Desert Hot Springs, CA

#4 Feb 12, 2011
The worst plumbers in the Valley. Their work has been called a "craft project" "science project" & "never seen anything like that before!" Intercity plumbings work has caused major delays because of the elementry yet HUGE mistakes! Please NOT use them!!!

Moreno Valley, CA

#5 Jun 25, 2011
What a fantastic job! they are determined to get the job done and help as much as they can. Great place. I recommend you call them when in need
Tamika of Palm Springs

Rialto, CA

#6 Jun 25, 2011
I have to disagree. But to each their own with their opinions. I have used Intercity Plumbing for many years in this valley. They are the most honet I know of. Very professional. Polite an knowledgeable.

Indio, CA

#7 Jun 29, 2011
do not use company.not even certified to flush a toilet.i now have broken pipes and a broken toilet bearing.i would have been better off using a turbo snake as seen on tv

Palm Desert, CA

#8 Nov 17, 2011
I have a home warranty and was referred by them to Intercity Plumbing. I have used them on numerous occassions as a result of this referral. It was brought to my attention that there is now a "surcharge" of 3% if you pay with credit/debit. I think this is an unfair business practice. I understand they get charged for the convenience of accepting debit, but electricity is also a I expected to pay for their light bill? Perhaps next is a telephone fee for them calling me to set up the appointment, or a fuel surchage to drive to my house? Those fees are all a cost of doing business, lord knows I already pay my fair share of expenses for my business...but I do not pass those fees on to my clients. They have lost my business...truly unfortunate.

La Quinta, CA

#9 Feb 2, 2012
I read these reviews when AHS said that they were assingning my work to Intercity. I waited with great apprehension after reading these reviews for their arrival and to judge their work. The phone conversations including the promised call prior to the arrival of the plumber were coutious and professional. The plumber was very proffesional and courtious and finshed the job in a timely manner. He also was informative about some future preventive measures. Maybe they have had some turnover and it nly takes one poor employee to create a problem but I definitely would reccommend them.

Fontana, CA

#10 Dec 1, 2014
I will never use this company they are a low budget mom and pop backyard plumbing company my home warranty contracted them to install a water heater intercity plumbing told them they would not install it to we install new venting something that it wasn't covered through the warranty so I had to pay $200 to another city plumbing 2 install the venting they installed one pipe then the pilot kept on shutting off on the water heater then they told me it was my water pressure was too high they wanted another 400 something dollars to do it so I had a cousin of mine install a regulator and same problemso after I found out any to be four inch venting all the way up to the roof when the guy just installed a reducer 4 inch to 3 inchafter a week we had some wind and it blew over the venting pipe on top of the roof so I called to tell them I wanted my money back they've been giving me the run around ever since then they told me I need to talk to the technician why do I need to talk to the technician when the owner was responsible for the work

Palm Springs, CA

#11 Dec 3, 2014
I dropped my AHS because they sent intercity plumbing to my house, after numerous complaints about them AHS said thats all they have in my area so i had to drop them.
Ron T

Cathedral City, CA

#12 Jun 23, 2015
I don't believe I would call them plumbers. More likely amateur comes to mind. American Home Shield sent them to repair or replace a water softener. The 1st 2 clowns called it a reverse osmosis system but wrote on the receipt that it was a softener. They also took pictures and said they would get back to me. Several days later clown #3 appears and called the softener a water treatment device and again took pictures. Days later with the softener still not repaired. I called the warranty co. They said the plumber was not able to repair a water treatment device and I was not covered for such a device. I would be covered for a softener but not a treatment device. Mr. Barrett is now dodging phone calls. Beyond bad for a choice in plumbers but a great choice for amateurs.

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