Joe Q

Indio, CA

#1 Oct 30, 2012
I've lived in the Palm Springs area for a little more than 30 years and last night was the worst experience I've ever had at any food establishment. We ordered what we thought was regular or deep dish pizza for delivery. When we got our pizza it was thin crust. We called and told them this is not what we ordered. The guy on the phone said it is what we ordered and that's to bad they were not going to do anything for us. I got in my truck and took the pizza to the restaurant. I told the guy at the counter I wanted the right pizza or a refund. He said they gave me the right pizza so I said I wanted to talk to the owner and was told he wasn't there and that the guy I was talking to was the manager. I told him so this is how you guys do business at Rosati's and he told me that I can eat the pizza or leave it but they were not going to make me another one then I was told to leave. I took my pizza and left giving the manager a few choice words so all the patrons would know that I was being screwed over and hopefully keep them from coming back.

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