pediatric group of paducah

pediatric group of paducah

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question

United States

#1 Jul 16, 2012
Is anyone having trouble getting phone calls thru?
Anonymous

United States

#2 Jul 16, 2012
Yes! I always had trouble! They stay so busy it's not even worth the effort! After a millions calls, it seemed like, I told them I thought my 1 and a half yr old had the flu but they couldn't get him in till the next day! Bull! I left and went to Primary Care in Murray. I can always get through and get in the same day! Best thing I ever did!
just me

Murray, KY

#3 Jul 16, 2012
I'm currently looking for a new doctor for my kids after my experiences there, I can never get through to them, and once I didn't know that I had a bill from a previous visit, and when I took my son in, the office manager YELLED at me and said that they wouldn't see my child until the bill had been paid. She claimed that they had discussed it with me the previous visit, which was a LIE because my husband was the one that had brought my child in the time before, I had no CLUE what she was talking about, but instead of letting me explain that I would pay my bill, I just needed to know what it was for and how much it was, she just continued to yell at me in front of all of the other parents and children! Finally, a nurse came out and took me back to a room to apologize and get it settled. Worse experience ever with an office manager. She was rude, cruel, and belligerent.
I call Bullcrap

Marion, IL

#4 Jul 16, 2012
I highly doubt all this! Go ahead a find another doctor. You are probably on a medical card anyway and he has plenty of HAPPY patients to keep him in business,
not bullcrap

Paducah, KY

#5 Jul 16, 2012
I had problems with them before and their staff is rude. I have heard a lot people who have switched and left them because of the rude staff. And I call Bullcrap, just for the record I have insurance through my job and never have had a problem with my insurance paying but when staff is rude to one, it makes people feel they are not welcome. The office manager is rude and I have witnessed her before I switched doctors being extremely unprofessional and rude to people. This isn't the first time that someone has complained about the office staff.
I take my kids to Dr. John Roach. He and his staff are very nice.
ly

United States

#6 Jul 16, 2012
The staff is very rude ! Def not kid friendly. And the phones is a joke !!! Takes me 100 calls to get through.
padmom

West Paducah, KY

#7 Jul 16, 2012
they have always been great with my kids!
Pad Parent

Pontiac, IL

#8 Jul 16, 2012
question wrote:
Is anyone having trouble getting phone calls thru?
Phones out. To be repaired by noon Tuesday
just me

Murray, KY

#9 Jul 16, 2012
I call Bullcrap...I have no reason to lie, it was traumatic for me AND my son, but thanks for your highly sought after opinion.
just me

Murray, KY

#10 Jul 16, 2012
and for the record, my children are not on a medical card, we have insurance. Thanks.
agree

La Center, KY

#11 Jul 16, 2012
The office staff IS infact rude, you can NEVER get thru on the phone, BUT I love Dr. Mudd ....those Bitche* (excuse my language ) Up front have to do a better job, if it wasn't for such an awesome doc I would already been looking for another ....
Anyway

United States

#12 Jul 17, 2012
The only nice one is the new lady. Think her name is lacy.
Smh

United States

#13 Jul 18, 2012
Just rude! Never smile! Worst attitudes! U don't like ur Job then go home!
my 2 cents

United States

#14 Jul 18, 2012
I would be a b!tch too if I dealt with grouchy b!tchy moms and snotty kids all day!
Really

Adel, GA

#15 Jul 18, 2012
Dealing with worried parents who are not at their best out of concern, and snotty kids is the career path these people have chosen, so they should suck it up and be professional. @ my 2 cents- karma may send you one of those unprofessional lazy, abusive nurse aides in your twilight years..then you may think differently about how others should be treated.
wez

Kuttawa, KY

#16 Jul 18, 2012
Some of the staff are rude, some are nice..I just try to overlook the rude ones and look back at them with a big smile!! The doctors are all very nice.
Mom

United States

#18 Jul 18, 2012
My daughter goes to Pediatric group and it takes forever to get thru to them on the phone. I had trouble getting thru due to there phones being down and finally got thru for my daughter who was sick at the time to be seen. The nurses said well we will just call something in, I'm sorry but my 17 mo old daughter cannot tell me what is wrong with her I'd prefer to be seen by the doctor. They are always so rude and always want to call med in. If you as a nurse can diagnose a patient over the phone your da*n good.... I have thought about switching doctors several times bc of issues with them. But dr. Schell and Mason are great doctors. I went to pediatric group as a child also... Anyone that is a previous patient who have you switched too, and what are your thoughts and experiences with a new pediatrician???
Amanda

Franklin, TN

#19 Jul 18, 2012
I usually don't have too much trouble getting through their phones. It takes a little longer first thing in the morning. You can also call the Baptist Help Line the night before and usually get them to call you or get you an early appointment. I love all the doctors there and my daughter loves it there too.
Not bullcrap

Paducah, KY

#20 Jul 18, 2012
Mom wrote:
My daughter goes to Pediatric group and it takes forever to get thru to them on the phone. I had trouble getting thru due to there phones being down and finally got thru for my daughter who was sick at the time to be seen. The nurses said well we will just call something in, I'm sorry but my 17 mo old daughter cannot tell me what is wrong with her I'd prefer to be seen by the doctor. They are always so rude and always want to call med in. If you as a nurse can diagnose a patient over the phone your da*n good.... I have thought about switching doctors several times bc of issues with them. But dr. Schell and Mason are great doctors. I went to pediatric group as a child also... Anyone that is a previous patient who have you switched too, and what are your thoughts and experiences with a new pediatrician???
I switched from them to Dr. John Roach, he is wonderful and so is his physician's assistant. He takes his timr with you and doesn't rush you through. I had been at pediatric group with Mudd and others may like him but he has no bedside manner with kids.
Every

United States

#21 Jul 18, 2012
Every time I go there, the blonde woman on the well side is so rude and hateful. When I said something about it, the manager took her side and was more hateful and rude than the front girl. I should look for someone else but I love Dr. Bruce.

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