Extended warranty contracts are rarel...

Extended warranty contracts are rarely a bargain, consumer advo...

There are 20 comments on the South Florida Sun-Sentinel story from Jun 8, 2008, titled Extended warranty contracts are rarely a bargain, consumer advo.... In it, South Florida Sun-Sentinel reports that:

Martha Schiebelhuth thought she was making a good investment when she signed a service contract with a South Florida company last year for home and appliance repairs.

Join the discussion below, or Read more at South Florida Sun-Sentinel.

check first

Hollywood, FL

#1 Jun 9, 2008
Hey you get what you deserve if you don't ivestigate first. I have been using Total for umpteen years, and so has many others I know, and yes sometimes it may take an extra day for a repair, but they do it, and for contract. Their are many other good companies like Total, but equally bad, check out from other condo owners who they would recomend first!
spaarkil

AOL

#2 Jun 9, 2008
I used to have Pride as an appliance contractor. They were horrible and unreliable. I got some of my money back and went with Service America, who I was with originally for 15 years. Pride was less expensive. Now I know why. You get what you pay for. For old appliances, I thorougly agree with not having an extended warranty, but when it comes to A/C repairs, you cannot take the chance. Your A/C always seems to break down in mid-summer. Since my husband has a heart condition, we have a Doctor authorization for prompt service within 24 hours of the call. Service America is always accomodating. I give them a 5 star rating!!
Bill Powell

Fort Lauderdale, FL

#3 Jun 9, 2008
East Coast Mechanical (ECM) gets high marks from me. They always show up on time and take care of the problem with no questions asked.
avoid them

Miami, FL

#4 Jun 9, 2008
I used to rent a condo where the unit owner had a service contract with Total. The wall unit AC broke, total came and took it to their shop, where they told me the unit was unrepairably and the unit owner would have to buy themselves a new one. Total refused to tell the unit owner this, and would only give me the message. never mind that it was the unit owner (not me) paying for their service contract. The unit owner was supsicious when I told him and wanted to see the AC unit for himself. Total refused to show him his AC unit. He ended up buying a new AC unit.

I currently rent a condo whose owner has a service contract with Pride. I needed them to come out for a plumbing issue, and they put a fair amount of effort into avoiding service calls.
domoREgato

United States

#5 Jun 9, 2008
Whats also a rotten deal is when BrandsMart, or Sears, or other retailers try to sell you an extended warranty, but you have to start paying for it when you buy the appliance, so basically you are paying during the normal manufacturers warranty period.
The extended warranties should not be solicited or you should not have to pay until the manufacturers warranty is due to run out.
Cindy

Oklahoma City, OK

#6 Jun 9, 2008
Besides the warranties on resale houses, etc, the ones on newly built houses can be equally worthless. Usually, the builder buys the warranty policy, and the homeowner finds out after closing when the policy arrives in the mail that it doesn't cover much. These warranties can be an effective marketing tool for builders and sellers but mostly a false sense of security for the actual homeowner. In addition to many exclusions of coverage, the policies also may contain an arbitration clause naming who does the arbitration. Arbitrators do repeat business with the industry, a huge conflict of interest, and a problem in all kinds of consumer contracts and warranties, not just real estate. Because this is private industry run arbitration, it hides numerous complaints from public view. I battled for several years with a home builder who left out code required materials from my new house, and battled the warranty co, too. I had a way out of arbitration but not everyone does, or find it in time. Because I was able to pursue my case in court, I settled before trial and recovered my damages. But, had I been forced to accept the warranty co/builder offers or go to arbitration I'd have recovered possibly nothing, or at best a fraction of my damages which exceeded $100,000. I no longer feel a "warranty" is worth the paper it's printed on, and doubt most people have the time or resources to battle these co's for years, especially if their damages are "only" a few thousand. I really had no choice. But I sure learned a lot and am happy to share it with anyone who'll listen.
Tim in Wilton Manors

Delray Beach, FL

#7 Jun 9, 2008
While extended warrenties aren't worth the cost, some credit cards like Amex Gold, do double the manufacters' warrenty on items purchased with the card...

Only had to use that feature a couple times to realize its value!
NSK

United States

#8 Jun 9, 2008
I had Service America in South Florida. I moved to Wesley Chapel (N of Tampa) into a new home. When the warrenties I contacted Service America and purchased a home warrenty contract. The house is only 4 years old; however, I need someone to make repairs. I would always have Service America.
CORALSPRINGSMAXX

AOL

#9 Jun 9, 2008
I PURCHASED A 45 INCH MITSUBISHI tv from circuit city 15 years ago with an extended warrenty becasue I knew that if I had a problem there was no way for me to get the set serviced outside the house. Three years later I had a problem which Circuit City could not fix. After four attempts they told me to come back in and pick out any 45 inch set and they delivered and set it up the next day at no cost. I still have the replacement which still works just fine. The extended warranty worked for me.
ACME Home Warranty

Miami, FL

#10 Jun 9, 2008
PLease just go and die you old bitch.
Extended Warranties are the lifeblood of homeownership and provide piece of mind.
A Consumer

United States

#11 Jun 9, 2008
Shame on you MC Nelly Torres. How dare you lump all Service companies together. There are always going to be bad apples out there.

I have Broward Factory Service in both of my homes and have had good, friendly service for years.
joel goodman

Palm Beach Gardens, FL

#12 Jun 9, 2008
If you want to be ripped off with overpriced upselling then sign up with one of the shyster heating/cooling/everything contract companies.
There may be some around that are legit, but I know one that is a big ripoff artist and lousy company. They service you when convenient --for them. Saturday or Sunday--tough sxxt..you can fry,,, they don't give a hoot.
Larry

Melrose Park, IL

#13 Jun 9, 2008
I worked for three different automotive extended warranty companies in the late 80's as a claims adjuster. Two of the companies were very professional and did a great job of paying claims per the contracts. However, one company was a huge ripoff and tried to weasle out of claims. The problem is, how does the consumer know which is which when they buy?

The other thing is that there are many dishonest customers out there who try to ripoff the extended warranty companies by submitting false claims. THen there are dishonest repair shops who submit false claims too. I remember one new car dealer in the Chicago area who called in three engine claims in one day. When we sent out an inspector, we found that only one car was in for repairs at the time and it had no engine problems.

Dishonesty and greed take no sides.
resident west boca

Pompano Beach, FL

#14 Jun 10, 2008
Bill Powell wrote:
East Coast Mechanical (ECM) gets high marks from me. They always show up on time and take care of the problem with no questions asked.
Bill you must be an employee of ECM. FYI their (mechanics) are comissioned salesmen if a screwdriver doesn't fix the a/c you'll be buying a new one!!!!!!!!
rick

AOL

#15 Jun 11, 2008
I bought a monthly plan from American Home Shield, who promised repairs regardless of age of appliances. When their technician said we needed a new AC, they refused to pay, stating that the unit was too old. We cancelled policy, but they kept billing credit card monthly. Not until we had letter from attorney did they stop billing.
Bocabob

Houston, TX

#16 Jun 11, 2008
Do not buy fitness equipment from Sears either.

I bought a Weider Fitness Machine from Sears Boca Raton to use for physical therapy. After a couple times of month long

repairs, I am now throwing the machine away. They refuse to give me credit or refund. If I didn't need it for physical

therapy I would not have bought it. Service consists missed appointments, surveys, and long delays for part orders.

It's broken again and I will have to purchase another one. I'm out almost a thousand dollars.

Note - it still has 6 years on the warranty but I'm through with Sears!

Never Buy from Sears!
Chas

United States

#18 Jun 25, 2008
Have an issue with an appliance manufacturer. Unit is out of warranty, but defect might have been present prior to expiration. Manufacturer requires tech. to investigate at my cost and possible replacement of part also at my cost. Is there any assistance available?
Fred

Hernando, FL

#19 Oct 6, 2013
resident west boca wrote:
<quoted text>
Bill you must be an employee of ECM. FYI their (mechanics) are comissioned salesmen if a screwdriver doesn't fix the a/c you'll be buying a new one!!!!!!!!
ECM is one of the worst companies out there!
Fred

Hernando, FL

#20 Oct 6, 2013
ACME Home Warranty wrote:
PLease just go and die you old bitch.
Extended Warranties are the lifeblood of homeownership and provide piece of mind.
Service contracts are a rip off i have worked in the industry for 35 years they are all crooks!
Fred

Hernando, FL

#21 Oct 6, 2013
A Consumer wrote:
Shame on you MC Nelly Torres. How dare you lump all Service companies together. There are always going to be bad apples out there.
I have Broward Factory Service in both of my homes and have had good, friendly service for years.
Larry Herd IS a coke snorting fool, I have seen it with my own eyes!
A fool and his money is soon parted!

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