Review: SG Installations
Posted in the Orlando Forum
#1 Dec 9, 2012
We ordered & paid in full for cabinets from Saul Goldberg in October, 2012 after being referred to him by our contractor. We picked out cabinets from his showroom @ Rigo tile. He was scheduled to do the installation Monday, 11/26. We hadnt gotten a confirmation from him about what time he would be coming to install so we called him on Sun., 11/25 to find out what time he would be stopping by. A few hours later he responded with a text late that night saying "I am sick I cant do the installation tomorrow". The next day after calling no less than 15 times the only number for him company is his cell phone number he never answers it, he finally agreed to have one of his installers come out on Tues. On Tues. 2 of his workers were supposed to show up in the morning, but nobody came. After many more phone calls, he finally sent out the installers way after 2pm. The work that they did was very sloppy & they were missing quite a few parts. Some of the cabinets were also in the wrong place because Saul gave them the wrong schematics
When it was time to schedule the fabrication for the granite, we were told that the fabricator wouldnt be available until 1 week later. We contacted Saul again to find out why it would take an additional week since we scheduled the install approximately 1 month in advance, Saul told us the fabricator was stuck on an emergency install. When we spoke to the fabricator, he told us that Saul didnt contact him until that day & that is why he wasnt avail.. On 11/30 @ 5pm, we received a text from Saul stating that the fabricator was on his was to us. About 3 hours later, we received a call from the fabricator saying that his car broke down &he will not be able to come out to do the measure, but he promised to come out 1st thing Mon. morning to do the measure. He came on Monday, 12/3 &took the measurements.
At that point the cabinets still werent complete & half of our trim was missing. SAUL GOLDBERG came on Tues., 12/4 &had to take out every cabinet that the original installer (that Saul sent) & fix them. He also brought some pieces that were missing from the order. He told us that he would be back Thurs. 12/6 to finish the job. We get a voicemail from him Wed. night saying that he can't come on Thurs. but he will be there on Fri., also the granite was supposed to be installed on Fri..
Fast fwd to 8pm Fri., 12/7 . He has not come by to fix anything & we have no granite for our countertops. We call & text him repeatedly to no avail. We call his fabricator directly to see what is going on,the fabricator tells us that he is ready to go but he hasnt received the slabs of granite yet. This is shocking since we paid for the granite in full about 6weeks prior. We contacted the slab depot which is where we went to pick out the granite w/ Saul. They say that Saul hadn't even paid for the granite yet! He said that he spoke to Saul & that Saul said that he will be picking it up on Monday.
Henry (the guy from the Slab depot) then calls Saul to see what is going on. Henry calls us back within an hour to say he spoke to Saul & Saul told him that he will be picking up the slabs on Mon.
We continue to try to reach Saul Goldberg but he ignores all of our phone calls/texts. We get a text from him Sat., 12/8 saying that he doesnt like the fact that we contacted the people directly for the granite & that he doesnt want to finish the job. We respond that we paid him in full so he needs to finish the job.
He finally calls & says that its not his fault that the original installer that he hired messed up the job this is HIS installer that HE sent & that what we paid him doesnt really count. He also goes on to say that he will not order the granite because he is annoyed that we called him & he wont do anything further.
We now have a kitchen of poorly installed incomplete cabinets & no granite. THIS MAN IS UNPROFESSIONAL, DO NOT DO BUSINESS W/ HIM UNLESS YOU WANT TO BE RIPPED OFF AS WELL.
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