Review: Signature Rent-A-Car

Review: Signature Rent-A-Car

Posted in the Orlando Forum

JoeC

Milford, CT

#1 Feb 14, 2013
STAY AWAY!!!!!We were called 30 minutes before our plane departed to be told our rental was in an accident the night before and they could not provide us with anything remotely comparable and they had absolutely nothing until the next day. We were traveling with another family and had rented a 12 passenger van for a holiday week months in advance and they left us completely stranded. Spoke with the manager who said he was the owner (lied) who said their was nothing he could do for us and sent a 40% coupon off of our next rental, as if. Our resort found us another rental for double the cost and he would not even chip in to cover any of the difference. Any company can get good ratings under normal circumstance, but when there is a problem is when you find out the true colors of how they treat their customers. If the situation was reversed, I am sure they still would have expected payment. I would not recommend this company to anybody as they don't take care of their obligations and they could have cared less leaving us on our own.

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