Review: Scratch The Surface Tattoo
Posted in the Orlando Forum
#1 May 3, 2010
disappointment - That's You - 05/03/10 (Delete)
I must agree i put down a $50.00 deposit to have 3rd grade drawing!!!!!!! I had an appointment and when i arrived the artist was not even ready to show me what he had a week to work on. trust me the place was empty. had to wait an an addtional 1/2 to see a sketch of the tattoo he had a week to work on. management is horrible all they care about is the $$$$ they told me that the $50.00 was for the drawing?? wish i had a picture to show you what i was looking at BIG JOKE!!! spoke to one of the owners (had a attitude from the start) said that she could not give me my money back did not care that the Artist was not ready, had to wait 1/2 to see the drawing that he was putting together last min. and also forgot the other tattoo"in his House" and would only offer me a credit to get another tattoo..... after all my disappointments come on where is the customer service i am a very reasonable person but when you show up to an appointment and you give them something to work on for more than a week and when you arrive you get service like this........ they should not punish you and keep your money. just want to warn people that are thinking of going to this place please be cautious......
#2 May 18, 2014
I too haven't had the greatest experience with scratch the surface in Orlando therefore I am going to as many review sites as I can to warn others..
Would have rated a 5 star had we originally started the process with Junior. He is a great artist, highly professional, ran with the concepts we came up with and designed something that looked awesome and would work.
However when we first went to the studio we were greeted by Rafi who was unprofessional and as we were explaining our concepts he seemed disinterested and made us write down notes ourselves of what we wanted. He then said we would design it. After a week we went back to check on the design, two days ahead of the appointment. He had completely forgotten about it and told us this to our faces, he then said he will design it by the next night, upon returning the night after (one night before our appointment) not only was he not there but he hadn't designed it.
It was at this point that Junior took us on having watched us come in several times he apologised on behalf of Rafi and talked to us about our concepts again. He really showed an interest and made us feel comfortable with him. We returned the next night for our appointments and really loved his designs.
It is such a shame we didn't start off with him. Read multiple reviews about this place and they seem to be at both extremes either "Amazing" or "Unprofessional" and what I have concluded is it depends who you get. Go in and talk to the artists, keep checking on their designing progress and if they are acting disinterested, they probably are.
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