AT & T goes door to door for sales

AT & T goes door to door for sales

There are 80 comments on the Chicago Tribune story from Aug 27, 2007, titled AT & T goes door to door for sales. In it, Chicago Tribune reports that:

Companies love to interact with customers online because it's more efficient than providing a live customer representative on the phone, but as telecom competition escalates, the players find they can't always ...

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Bdm

Norcross, GA

#66 Dec 16, 2011
I currently do door to door sales for AT&T and while i surely cannot vouche for other salesmen in other places I can say that customer service and courtesy is a huge thing..the knocking on your door after sunset shouldnt be happening unless an appointment has already been set.. all i can say is that theyre probably a little too motivated for a sale because it is a commission only position and some people lose themselves chasing that goal. it is however an extremely lucrative business...there are lots of people in my branch alone making six figures because the product truly is pretty damn good but we pride ourselves in great customer service and really knowing the product inside and out and if u have AT&T or ever had AT&T then u have a good chance of getting a knock on your door because we get a compiled list weekly of potential leads aka preferred customers..mainly people already with or used to be with AT&T and when u arent interested we are trained to try and convince u otherwise but it should never be forceful or too persistent..we are contracted with AT&T and have been since the early 90s and we make up for 64% of their sales going door to door and every branch is different because they are independently owned and operated (by someone who started out going door to door and worked their way up) so if uve had a bad experience with a "solutions provider" i apologize but all of us arent like that i can assure u we are simply trying to make a living..(yea i know.. real cliche') but true at the same time
Joy

Mount Juliet, TN

#67 Dec 16, 2011
Bdm wrote:
I currently do door to door sales for AT&T and while i surely cannot vouche for other salesmen in other places I can say that customer service and courtesy is a huge thing..the knocking on your door after sunset shouldnt be happening unless an appointment has already been set.. all i can say is that theyre probably a little too motivated for a sale because it is a commission only position and some people lose themselves chasing that goal. it is however an extremely lucrative business...there are lots of people in my branch alone making six figures because the product truly is pretty damn good but we pride ourselves in great customer service and really knowing the product inside and out and if u have AT&T or ever had AT&T then u have a good chance of getting a knock on your door because we get a compiled list weekly of potential leads aka preferred customers..mainly people already with or used to be with AT&T and when u arent interested we are trained to try and convince u otherwise but it should never be forceful or too persistent..we are contracted with AT&T and have been since the early 90s and we make up for 64% of their sales going door to door and every branch is different because they are independently owned and operated (by someone who started out going door to door and worked their way up) so if uve had a bad experience with a "solutions provider" i apologize but all of us arent like that i can assure u we are simply trying to make a living..(yea i know.. real cliche') but true at the same time
I understand marketing. I understand the need to make sales but it is a bad way to do it the way this group did. The note worked, they quit knocking. I did that rather than slamming my door or screaming, I don't do that to people because you never know when you may cross paths again or that could be your boss later even. I was becoming aggitated because I have a toddler and a baby that they were waking for days. I try to be nice to door to door people, I worked retail for years and that was stressful, having only seconds to try to not get a door shut on you must be very stressful.
Christina

Sacramento, CA

#68 Jan 21, 2012
My husband just got hired as a AT&T door to door salesman. We didn't have any money coming in because we both got laid off. I think people that are going door to door just have to do it because they need to make a paycheck. He did have to get a background check and he only makes commission off the deals he signs up. So if he doesn't sign anyone up he doesn't get paid. Also he has to work from 12 to 8 pm 6 days a week. Only getting Sunday off. Just be nice. You don't know what you might have to do one day to make your bills.
dft

Fort Worth, TX

#71 May 25, 2012
Deborah wrote:
I am amazed in this day and age, when home invasions are on the rise and preying on elderly people, that AT&T would send people out to sell sell sell. My elderly uncle was approached on his porch by a man with an AT&T name tag (that didn't look all that official to me); Other emblems were on it that I could not make out. He did not want to take no for an answer. I kept interfering with his attempts to write down my uncle's phone number until he finally got the message and left. Bad idea AT&T! and not appreciated by those of us who are trying to protect our family. Find another way to sell your wares please. I did make a complaint to AT&T and will call the police in our area to alert them as well.
Are home invasions really on the rise? Or you just FEEL like they are?
THEUVERSEMAN

Mountain View, CA

#72 Jun 15, 2012
first of all i work for AT&T corporate store front and companies like "2020 companies" are the reason OUR job is harder offering deals that dont exist and promotions that never stick. all they do if TRY and close a sale to get paid. thats all door to door is. impulse buying!! sell them a dream and never look back. but on the other hand the REAL employees get the sh*t end of the stick because IM the person that has to call real time and ssc for 2-3 hours MINIMUM in order to correct the false deals and hopes sold AUTHORIZED DEALERS and door knockers. the only outsourcing thats done is customer careputting in the credits and making the adjustments that were in error by companies like "2020 companies" - we are the front men for at&T and the "face" and everything you want to call us. get your pitch and promotions right. not for you or for me but for the company and its actual employees. all you do is cost the company time and money!!!! FIN
Aggravated in Austin

Round Rock, TX

#73 Dec 3, 2012
So you wanna knock on my door on a Friday night with your good locking, smarmy salesman and his cute little eye candy sidekick (same in every market, probably). Well guess what, your corporate monopoly must be really lacking in quality products if you have to peddle this crappy uverse around like cheap cologne. I have beer to drink and football to watch. LEAVE ME ALONE!!
Fed Up

Lehigh Acres, FL

#74 Apr 10, 2013
Aggravated in Austin wrote:
So you wanna knock on my door on a Friday night with your good locking, smarmy salesman and his cute little eye candy sidekick (same in every market, probably). Well guess what, your corporate monopoly must be really lacking in quality products if you have to peddle this crappy uverse around like cheap cologne. I have beer to drink and football to watch. LEAVE ME ALONE!!
Wow, you just described the two people who came to my door the other day. I thought he just brought his girlfriend along for the ride. The sales/customer service people need to have badges and business literature to leave behind. They're potentially making six figures to relentlessly canvas neighborhoods and set peoples' nerves on edge? This is so not my life. We should all be making six figures in this world. My sympathy to people who need work but this stuff borders on harassment with the phone slams, email spams and door jams. My people were polite but some are truly not. If this sales technique persists, I might just contact the Attorney General for my state.
Mike

Queen Creek, AZ

#75 May 10, 2013
You people need to get a life. If your dogs bark, it's not the door sale guy's fault. It's yours for not training your dog. A "no soliciting" sign is good for you introverts who don't like contact with other human beings. If you're busy, don't answer the door. If you aren't, say no and be done with it.

I'm not in door sales, but they often have the best deal, as the companies are paying them directly instead of a big advertising bill. Stuck up people who threaten a guy who simply rang the doorbell are pieces of work. Don't be those people.
Raul

El Paso, TX

#76 May 13, 2013
Greg is angry haha
Anyways I was offered this job so I wanted to see how other people feel about these people coming door to door most comments are negative but then again more people will surely post about there complaints rather then there good experiences also every one is saying these people are not employed by AT&T but I got a job offer from a manager of a AT&T store? So maybe this is different from what people writing about
jim johnson

Milwaukee, WI

#77 Jun 29, 2013
Jon wrote:
this is my job and all of you are idiots hahaha complete morons
knock on my door and see what happens you ignorant, wiseass, POS !
Nina

Kissimmee, FL

#78 Aug 31, 2013
OMG!!!omg... ATT has come to my door 4 times, I have a NO Soliciters sign on my door and pointed that out, they completely ignored me and kept giving their sales pitch, I told them I am NOT interested especially with ATT and Told them to leave, today she just kept giving her sales pitch and would NOT leave Yesterday same thing I told them Not to come back AGAIN and they said they will keep returning until I am satisfied!!! OMG! I shut my garage door in her face she wouldn't budge!!! I told them I am turning my hose on them and you can bet next time I WILL, this IS Private property period!They have NO right to come on My property, evidently they feel they do. I want to file a complaint, has anyone done that??? They have NO Respect for Personal Property or your Rights!!!!! They are complete Thugs
MIKEY

San Diego, CA

#79 Aug 31, 2013
Have them fill out your own version of this and see how fast they run away

sales persons appointment request

company name ----------

company address ----------

company phone/fax number ----------

sales persons name----------

sales persons home address ----------

sales persons home phone number----------

sale persons cell phone number----------

attach copy of sales persons drivers licsence here ***

the purpose of this fourm is in case we do not like your product, or feel we were ripped off. we will come after you, not your company

I agree to these terms

sales person sign and date here ----------
Joliet girl

Salt Lake City, UT

#80 Nov 26, 2013
I've had constant AT&T reps at my door. They come multiple times a day.
I tried to tell one guy we weren't interested, but he continued talking. My fiancé heard from the livingroom, came and said "she said we weren't interested" and had to shut the door in the guys face.
Since then we've had so many att salesmen at our door.
We tried them before, we cancelled it cause we hated it! There OnDemand is no where near as good as Comcast. And we get much better internet speed with Comcast.
At this point I'm so annoyed with Att, I wouldn't even consider them!
Will

Taylors, SC

#81 Jan 13, 2014
You can be a cop or a lawyer. If I say leave my property, you will leave. And I will show you the sign on the way out.
QUOTE who="Greg"]<quote d text>You can be a cop and a lawyer. If I say leave my property, you will leave. And I will show you the sign on the way out.
No soliciting is just a way of saying don't bother me. Its not a law anywhere in the country contrary to what you think. When its posted at the entrance to a neighborhood its just that. A neighborhood rule. When you call the police they just tell you to go elsewhere, but you don't have to legally. Disorderly comes into play when you won't leave because the cop knows that he has to charge you with something because "no soliciting" is NOT a law. Look it up if you still think other wise. Don't ask a cop, ask a lawyer.
Jim

Concord, NC

#82 Jun 10, 2014
I've told them NO 5 times, and each time they come back, they give me this spill about no updates and how they fixed my neighbors up the street up. I said NO, they said they would put my house on a do not bother list, and yet they came knocking again! Then when I listened to the pitch, I told them NO again, and he asked if I had someone who worked for Time Warner! Wow, what a moron, doesn't know what NO means, and they just assume you will switch, and make you feel like you have no control over it!

I'm not far from calling the damn police on those bastards!
Bea

United States

#83 Dec 8, 2014
Confronted with a woman who claiming to be with A T & T at The Greenwood Place Apartments?...off of Greenwood Rd. on December 8th, 2014.
NO IDENTIFICATION, NOR NAME TAG.
Plenty of surveillance here.
A.T. & T? Would you care to comment???
Waiting on your response before I plaster her face on web-sites.
Thank you!
christine

Newport Coast, CA

#84 Mar 21, 2015
joe wrote:
there just trying to do there job
First it's they're and their. Their job is NOT to harass and threaten me. Two of them came to my house and would not leave, they stood shouting at my front door even though I told them sever al times I wasn't interested in anything they had. They told me they would come back tomorrow in a threatening manner. I would have called the police if I thought they'd get there before the ATT guys left.
The Disappointed SalesMan

United States

#85 Apr 10, 2015
I see a lot of negative stuff on here. I work for AT&T as a contracted salesman. I think that it's terrible you folks look at us this way. Most of us genuinely believe we are helping people. The only reason why we don't leave at the first no is because most of the time it makes sense for you. It is an honest living for most of us and disparaging remarks we hear aren't helping anyone but your close mindedness. Hear those reps out they may actually help you. I for one always do my best to help someone out. But threatening me or answering the door with a gun as I hear some of you saying is just wrong. It is literally our job to knock on your door. It takes me 5 minutes to explain how AT&T uverse works. If you don't have time let us know, we'll just swing back by. It's not a big deal we are going to sign up people no matter what because it's a good fit for a lot of people. But if it pleases you so to be rude to humans that knock on your door, you need to consider a life change to be more social. That's probably why your bill is so outrageous. I'm just trying to provide for my family like you are. So hear us out.
jpl

United States

#87 Jun 4, 2015
Grrrrrr wrote:
My doorbell rings, I look out the window. If I don't know who is at my door, it doesn't get opened plain and simple. When they hear 4 dogs barking they tend to walk away, which is what they should do. If I want to buy something, I will seek them out, don't come knocking at my door. I own the door, I own the land that the house that the door is attached to is on. NO ONE can make you open your door except the Police and they better have a good reason.
the do have an easement being the telephone company, hence own the lines
John S

Arlington, TX

#89 Oct 18, 2015
Hayniej wrote:
That no-solicitation sign does not apply to a company you already have business with. most laws and statues state that. it is also in the contract you signed you gave at&t and its affiliates the right of easement.( http://en.wikipedia.org/wiki/Easement )
I apologize for their actions, but the whole point of the "doors and stores" program is to improve customer relations, not to destroy them. I don't work fx marketing but i do work for another marketing firm, 2020 companies.
(as a side note, i believe at&t does not have any real employees, i think they outsource all the work)
Most people respond friendly to the doors and stores program. when presented as it should be, as a customer service interaction and not a sales interaction, Most people respond friendly to the doors and stores program. And strangely, half the time I am invited into the home, learn something about the family, and share personal information as if we knew each other outside this one interaction.
In our city, a 'no soliciting' means just that! The city ordinance states "if a residence has a 'no solciting' sign displayed, it is an offense to ring the doorbell, knock on the door, or create any sound for the purpose of attracting the attention of the occupants of the residence." I have called the police several times when my 'no soliciting' sign was ignored. And the police WILL prosecute offenders.

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