AT & T goes door to door for sales

AT & T goes door to door for sales

There are 80 comments on the Chicago Tribune story from Aug 27, 2007, titled AT & T goes door to door for sales. In it, Chicago Tribune reports that:

Companies love to interact with customers online because it's more efficient than providing a live customer representative on the phone, but as telecom competition escalates, the players find they can't always ...

Join the discussion below, or Read more at Chicago Tribune.


Indianapolis, IN

#22 Sep 7, 2008
echinacea wrote:
tonight we had our 5th visit from AT&T...during dinner, of course
I have complained every time... and yet they come back
tonight I got a photo of the guy
I will keep fighting on
Would you rather they came when you weren't home? Like when your at work? Late afternoon and evening is the only time that makes sense. Ya think?

Chicago, IL

#23 Sep 7, 2008
DCS wrote:
The AT&T solicitors were rude to my son, ignored our No Solicitors sign, and were aggressive with our neighbors. They wanted very personal information, and nothing about them inspired continuing a conversation. They were employed by FX Marketing, a company with which one of our family members had very negative prior experience. AT&T is off the mark on this approach.
An aggressive kick in the balls would make them think twice about trying again.

Indianapolis, IN

#24 Sep 7, 2008
I know wrote:
I used to work for this a company that was outsourced by ATT we didnt sell we took the orders over the phone for the sales people and were ordered to do just that, we constantly encountered false orders, unneeded orders and sales people stealing identity by simply looking at a phone bill, beware!!!! ATT is simply looking to be the top dog and they will do anything to get there, even if it means sending common criminals to their customers homes.
Let me get this straight. AT&T is stealing identities. NO, they look at your phone bill to either show how you could save on long distance or get that 3 digit code in the upper right hand corner of your bill by the phone number to prove to the person that is taking the order over the phone. The order is recorded. The order taker and the customer has to speak to the person on the other end of the line. This is how its done. You are the one that ask for the SS#, ect... This whole blog page is filled with people making up stories just because you don't like sales people.

Get a life! Everything I've stated is fact. Do some homework and stop making up stories just to be talking crap. Go on youtube and argue if thats what you want to do with your spare time. But stop trying to confuse people about the protocol that is followed to sell these services.

Your wrong and if anyone bothers to do his homework, they will see the truth.

Indianapolis, IN

#25 Sep 7, 2008
Switch to a total scam wrote:
It's funny that Jon here thinks that we are complete morons, and idiots, yet he has no integrity or class by working for this scam. Decent people are trying to make a decent living and having people go around and offer promo codes that are only good for a limited time is stupid. Jon, considering that I know how this business works and I see the complaints that people have of it, I would consider a career change, instead of being a professional jackass.
Jon is right. You are a moron. A new cheaper television service is offered through Best Buy stores, they have done promos in the malls across America. A scam? jeez, your a moron.

Since: Apr 08

Lake In The Hills, IL

#26 Sep 7, 2008
My doorbell rings, I look out the window. If I don't know who is at my door, it doesn't get opened plain and simple. When they hear 4 dogs barking they tend to walk away, which is what they should do. If I want to buy something, I will seek them out, don't come knocking at my door. I own the door, I own the land that the house that the door is attached to is on. NO ONE can make you open your door except the Police and they better have a good reason.

Chicago, IL

#27 Sep 7, 2008
AT&T (landline and cell) have screwed up my accounts so many times.

They can't train people well enough to take care of the customers they have. Why get new ones?

Chicago, IL

#28 Sep 8, 2008
wonderboy wrote:
I work for 2020 companies and It is the way you approach a customer. I have people inviting me in for a cold drink all the time. I get personal with all my customers. I do them a service and at&t a service by presenting the upmost respect. at&t penetrates 80% more people by the "doors and stores" department then by any other means. You don't want someone telling you how to do your job. So don't tell us how to do our job.
Hey Jack-hole, if you're on my property I can damn well tell you what to do.
Switch to a total scam

New Baltimore, MI

#29 Sep 29, 2008
Okay Greg, here's the thing, there is a HUGE difference between going business to business and harrassing the shit out of people, and just being in a mall offering promos. What I am refering to are promo codes, the big details that are left out that customers do not know about are that their bill will go back up, and thus the scam continues. The bottom line is this, innocent people who are trying to make a decent living are being taken advantage of and they think they are saving money, but in the end they are being screwed over. Also, if you work for one of these distributors you, yourself, end up with a huge phone bill, and a minimal paycheck. The business practices are not only unethical, but they are also trashy. Now, if you'd like to continue defending it, that's your thing, but at least tell the truth, and mention the real inside of this business which is the Multi-Level Marketing group known as Cydcor. Trust me I know the ins and outs of this scam, so in the end your just plainly full of shit.

Chicago, IL

#30 Sep 29, 2008
I just looked up Cydcor. Just another run-of-the-mill boiler room operated by morally and ethically bankrupt individuals. Bottom feeders like this will always be there to scrape up a buck any way they can, no matter who gets hurt.

Mexicali, Mexico

#31 Oct 20, 2008
Why does everyone feel that D2D is "taking advantage of the old". Like they are all a bunch of incompetent idiots that Sh*t their pants every night. Half the time they are getting a fair deal and a good product. The family comes home, sees they made a decision "all by themselves", don't look at any of the information, tell them to cancel and that "you got scamed". It's not the D2D saleperson who has no respect for their customers, it's the families of these people who treat them like a houshold animal.

Wichita, KS

#32 Oct 28, 2008
This is insane they come daily and try to push their way into the house please stop this AT&T this makes my family want to stay with Cox even more!

Columbus, OH

#33 Dec 17, 2008
It is a #s game. The more people you contact the better your odds at a sale. Law of averages. However you should understand you will not get a sale from someone with a no solicitation sign. You should not prey on the elderly. You should not waste your time when someone tells you no thank you. The proper method is to first introduce yourself and ask the person if now is a good time to discuss. You need a quick elevator speech that grabs their attention. If now is not a good time when is. If it is never then leave a brochure and your business card and apologize for interrupting. Forceful salesmen get no where long term except a bad rap. If I ask you to leave my property it's a kind gesture and one you should follow. Don't make me ask over and over. That's when you are violating my rights and will get the door closed on you. That's when I will not consider that company for future business.

“Dating Coach Women After 40 50”

Since: Apr 08

Location hidden

#34 Dec 29, 2008
internetsalesman wrote:
Funny, as a salesman who does door-to-door for about 30% of my cold calling even I can understand that if a place has a 'No Solicitation' sign, disrespecting that would 100% eliminate any chance of business with that customer. I always look for a sign on the window or door before I enter a place.
that is so wise to do. their having ignored those signs is just such a strong indicator that the sales people they hire are kids who are unseasoned sales professionals. Still, with the economy as weak as it is right now, I DO understand a LOT of people are looking for work, jobless folks just looking for a job. When you d finally land that important interview, you gotta do everything you can to make it a huge success for you. Here's a really good article from a leading sales trainer's website on how to DO better at your interview:

Fios Guy

Trenton, NJ

#35 Feb 18, 2009
I worked for 2020 Companies, and I have seen first hand how sneaky and untruthful this whole Marketing thing is. These companies train the employees to do anything to make the sale. They do not care if you are screwing the pooch, unless you get caught by the people that pay them (Verizon), then they will fire you and deny everything. Anyone who works these jobs is intentionally screwing their customers. I left because I knew i couldn't Slam customers with all sorts of add ons, and higher pricing then the standard going rates for the service they ordered. Anyone gets a job offer, don't take it! 2020 Owes me thousands of dollars, they Will tell you that your sales fell out, but th customers still get installed, and you dont get paid on it. Pyramid scheme! These guys make used car salesmen look like Ministers.Scam Scam Scam!
craig d

Libertyville, IL

#36 Mar 27, 2009
joe wrote:
there just trying to do there job
so are drug dealers who are selling drugs to your kids.
craig d

Libertyville, IL

#37 Mar 27, 2009
joe wrote:
there just trying to do there job
so are drug dealers who are trying to sell drugs to your kids.

Cary, NC

#38 Apr 9, 2009
I worked at a Cydcor pyramid hub in greensboro, NC known as SMP innovations. Let me be the first to say how unethical that these structures are. No matter where you are in the US. IF SOME ONE OR A GROUP COMES TO YOUR DOOR IN AT&T SHIRTS AND HAVE NOT CALLED YOU PRIOR TO THEIR VISIT THEY ARE GOING TO SCAM YOU. i have seen employees blatantly lie to a customers face to make a sale. They are paid according to what they sign you up for. While the people on the other side of their phone call ARE AT&T, they will stop at nothing to scam you. These are criminals in true form. I want to assist in bringing these people to justice and will speak from personal experience to any press.

Austin, TX

#39 Sep 15, 2009
Greg wrote:
<quoted text>
No soliciting is just a way of saying don't bother me....
And yet AT&T and/or their representatives continue to ignore the sign on our door, even stating "we're not soliciting" as they try to sell us service.

Santa Cruz, CA

#40 Dec 12, 2009
AT&T does have real employees that work door to door, I was one of them. The real employees have to compete against the outsourced one for sales
Hayniej wrote:
That no-solicitation sign does not apply to a company you already have business with. most laws and statues state that. it is also in the contract you signed you gave at&t and its affiliates the right of easement.( )
I apologize for their actions, but the whole point of the "doors and stores" program is to improve customer relations, not to destroy them. I don't work fx marketing but i do work for another marketing firm, 2020 companies.
(as a side note, i believe at&t does not have any real employees, i think they outsource all the work)
Most people respond friendly to the doors and stores program. when presented as it should be, as a customer service interaction and not a sales interaction, Most people respond friendly to the doors and stores program. And strangely, half the time I am invited into the home, learn something about the family, and share personal information as if we knew each other outside this one interaction.


Since: Nov 07


#41 Dec 23, 2009
Greg wrote:
<quoted text>
No soliciting is just a way of saying don't bother me. Its not a law anywhere in the country contrary to what you think.
It's a law in my town, cowboy. Soliciting without a permit or in defiance of a No Soliciting sign will get you a nice fine:

The local PD asks us to report solicitors as many have records that prevent them from getting "real" jobs.

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