AT & T goes door to door for sales

Full story: Chicago Tribune

Companies love to interact with customers online because it's more efficient than providing a live customer representative on the phone, but as telecom competition escalates, the players find they can't always ...

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Ivan Bustoff

United States

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#1
Aug 27, 2007
 
I was somewhat irritated when the AT&T representative ignored my "NO SOLICITORS" sign on my storm door. It was obvious, at eye-level when you approach my front door. I pointed to the sticker, and the AT&T representative had a "deer in the headlights" stare. She attempted to pitch her product, but I told her I wasn't interested, then called the police. They said that they received numerous complaints on the AT&T solicitors, and warned that if residents wanted they could could sign criminal complaints for violations of the "No Solicitors" signs, plus Disorderly Conduct complaints.
DCS

Arlington Heights, IL

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#2
Aug 27, 2007
 

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The AT&T solicitors were rude to my son, ignored our No Solicitors sign, and were aggressive with our neighbors. They wanted very personal information, and nothing about them inspired continuing a conversation. They were employed by FX Marketing, a company with which one of our family members had very negative prior experience. AT&T is off the mark on this approach.
elizabeth

Wheeling, IL

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#3
Aug 29, 2007
 

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This is a boneheaded idea. In this day and age most people aren't stupid enough to allow into their homes total strangers arriving unannounced. What is AT&T thinking?
Visited by AT and T

United States

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#4
Sep 6, 2007
 
We just had 3 solicitors (two with shirts that said "AT&T") come to our house in San Diego tonight. They too ignored the "No solicitors" sign posted at the entrance to our neighborhood. The lead solicitor told my wife that this was not a sales call, giving the strong impression that they were AT&T technical people who were simply there to schedule an upgrade of the telecommunications wiring in our house from "copper" to "fiber optic." It took repeated questions to get the solicitors to finally acknowledge that they were sales people and to acknowledge that the "upgrade" -once completed - would mean that we would lose all existing TV, cable, and internet services - unless, of course, we switched everything over to AT&T. When I asked the solicitors why they did not bother to mention this at the outset, the lead solicitor said that no one asked him about that. Beware.
echinacea

High Point, NC

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#5
Sep 25, 2007
 
tonight we had our 5th visit from AT&T...during dinner, of course

I have complained every time... and yet they come back

tonight I got a photo of the guy

I will keep fighting on
Hayniej

United States

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#6
Dec 3, 2007
 

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That no-solicitation sign does not apply to a company you already have business with. most laws and statues state that. it is also in the contract you signed you gave at&t and its affiliates the right of easement.( http://en.wikipedia.org/wiki/Easement )

I apologize for their actions, but the whole point of the "doors and stores" program is to improve customer relations, not to destroy them. I don't work fx marketing but i do work for another marketing firm, 2020 companies.

(as a side note, i believe at&t does not have any real employees, i think they outsource all the work)

Most people respond friendly to the doors and stores program. when presented as it should be, as a customer service interaction and not a sales interaction, Most people respond friendly to the doors and stores program. And strangely, half the time I am invited into the home, learn something about the family, and share personal information as if we knew each other outside this one interaction.
joe

Reidsville, NC

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#8
Feb 8, 2008
 

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there just trying to do there job
I know

Bloomfield Hills, MI

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#9
Feb 19, 2008
 

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I used to work for this a company that was outsourced by ATT we didnt sell we took the orders over the phone for the sales people and were ordered to do just that, we constantly encountered false orders, unneeded orders and sales people stealing identity by simply looking at a phone bill, beware!!!! ATT is simply looking to be the top dog and they will do anything to get there, even if it means sending common criminals to their customers homes.
internetsalesman

Monroe, LA

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#10
Feb 21, 2008
 

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Funny, as a salesman who does door-to-door for about 30% of my cold calling even I can understand that if a place has a 'No Solicitation' sign, disrespecting that would 100% eliminate any chance of business with that customer. I always look for a sign on the window or door before I enter a place.
Deborah

Charleston, SC

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#11
Feb 29, 2008
 

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I am amazed in this day and age, when home invasions are on the rise and preying on elderly people, that AT&T would send people out to sell sell sell. My elderly uncle was approached on his porch by a man with an AT&T name tag (that didn't look all that official to me); Other emblems were on it that I could not make out. He did not want to take no for an answer. I kept interfering with his attempts to write down my uncle's phone number until he finally got the message and left. Bad idea AT&T! and not appreciated by those of us who are trying to protect our family. Find another way to sell your wares please. I did make a complaint to AT&T and will call the police in our area to alert them as well.
Handsome Young Man

United States

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#12
May 7, 2008
 

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I used to work door to door for AT&T and I went to "No Soliciting" housing all the time. In fact I sold AT&T products to most. As a salesman, you have to have the mentality of "I have to talk to as many people as possible to increase my chances of closing a sale". Going door to door is a job just like any other job. We have to go through criminal checks and other screening before we are hired. Its crazy that people don't understand that it is a job, it's what we do, and what we will continue to do. We're just like the mail-man...come do your house do deliver you daily goods lol.
wonderboy

Raleigh, NC

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#13
May 15, 2008
 

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I work for 2020 companies and It is the way you approach a customer. I have people inviting me in for a cold drink all the time. I get personal with all my customers. I do them a service and at&t a service by presenting the upmost respect. at&t penetrates 80% more people by the "doors and stores" department then by any other means. You don't want someone telling you how to do your job. So don't tell us how to do our job.
Debrandy

Greensboro, NC

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#14
May 15, 2008
 

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My elderly mother was approached by two gentlemen with AT&T on their shirts. She signed papers to change her service without reading anything. Her eyesight was bad and her hearing is even worse. All she heard was that her bill would be a lower rate. After a talk by me, she will not be signing anything ever again by a door to door salesman. It's taking advantage of the elderly.
Switch to a total scam

New Baltimore, MI

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#15
Jun 20, 2008
 

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Well, I used to work for 5K Marketing in Royal Oak, MI, who said that no matter what we had to say we were there for AT&T, and we were lowering peoples bills. They claimed to be highrollers who made the big bucks, but they were all a bunch of scam artists who never paid for anything. They wasted my gas, time, and effort, and gave me a huge phone bill. So for all of those who are in Michigan, or anyone else a simple get lost creeps may not work, but if all else fails call the police. Also remember to look at their badges, and if they get on a phone call, always say NO! Then, they have to leave.
Charles

Tulsa, OK

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#16
Jun 28, 2008
 

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Last evening a young woman wearing an AT&T shirt and an AT&T ID badge knocked on our door late in the evening... She was not articlulate...but I finally elicited from her that if I would give her personal info she would see that we received free fiber optic technology, adding that if I waited, it would cost a lot more.
My dealings with AT&T staff have always been very professional. This interaction was not.
Charles in Tulsa, Oklahoma.
Jon

United States

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#17
Jul 24, 2008
 

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this is my job and all of you are idiots hahaha complete morons
Switch to a total scam

New Baltimore, MI

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#18
Aug 25, 2008
 

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It's funny that Jon here thinks that we are complete morons, and idiots, yet he has no integrity or class by working for this scam. Decent people are trying to make a decent living and having people go around and offer promo codes that are only good for a limited time is stupid. Jon, considering that I know how this business works and I see the complaints that people have of it, I would consider a career change, instead of being a professional jackass.
Greg

Indianapolis, IN

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#19
Sep 7, 2008
 
Ivan Bustoff wrote:
I was somewhat irritated when the AT&T representative ignored my "NO SOLICITORS" sign on my storm door. It was
The violators would only receive a warning. Disorderly conduct for what? Talking and you wanted them to shut up? Its obvious you made part of this story up. I sold for AT&T and was told we are a utility company. We are only there to let them know of new services offered by AT&T. It is not against the law to do this. Look it up before you embarrass yourself. When a neighborhood has a sign on their entrance that says "no soliciting" its just "their" rule. Not a law. When its on your door, same story.
obvious, at eye-level when you approach my front door. I pointed to the sticker, and the AT&T representative had a "deer in the headlights" stare. She attempted to pitch her product, but I told her I wasn't interested, then called the police. They said that they received numerous complaints on the AT&T solicitors, and warned that if residents wanted they could could sign criminal complaints for violations of the "No Solicitors" signs, plus Disorderly Conduct complaints.
No soliciting is just a way of saying don't bother me. Its not a law anywhere in the country contrary to what you think. When its posted at the entrance to a neighborhood its just that. A neighborhood rule. When you call the police they just tell you to go elsewhere, but you don't have to legally. Disorderly comes into play when you won't leave because the cop knows that he has to charge you with something because "no soliciting" is NOT a law. Look it up if you still think other wise. Don't ask a cop, ask a lawyer.
Greg

Indianapolis, IN

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#20
Sep 7, 2008
 
DCS wrote:
The AT&T solicitors were rude to my son, ignored our No Solicitors sign, and were aggressive with our neighbors. They wanted very personal information, and nothing about them inspired continuing a conversation. They were employed by FX Marketing, a company with which one of our family members had very negative prior experience. AT&T is off the mark on this approach.
Cable TV and Dish Network has this same approach. How did you ever hear about them? commercials, yellow pages, door to door. By the way it is a cheaper product with no contract and you get way more channels for your money. internet is also cheaper. Ever heard of a basic phone line no frills? 18.00 a month? Its available and you can just use it for the internet line. Take a minute and compare. I'm telling the truth.
Greg

Indianapolis, IN

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#21
Sep 7, 2008
 

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Visited by AT and T wrote:
We just had 3 solicitors (two with shirts that said "AT&T") come to our house in San Diego tonight. They too ignored the "No solicitors" sign posted at the entrance to our neighborhood. The lead solicitor told my wife that this was not a sales call, giving the strong impression that they were AT&T technical people who were simply there to schedule an upgrade of the telecommunications wiring in our house from "copper" to "fiber optic." It took repeated questions to get the solicitors to finally acknowledge that they were sales people and to acknowledge that the "upgrade" -once completed - would mean that we would lose all existing TV, cable, and internet services - unless, of course, we switched everything over to AT&T. When I asked the solicitors why they did not bother to mention this at the outset, the lead solicitor said that no one asked him about that. Beware.
Of course you lose existing phone service and tv service and internet service if you switched over and used all of these services from at&t. What is so deceptive about them not telling you this. Its common sense. I'm not understanding your way of thinking.

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