mark

Omaha, NE

#64 Nov 9, 2007
Which neighborhood is celebrity homes thinking about buying.
Jennifer

Bellevue, NE

#65 Nov 12, 2007
I have owned a Celebrity Home for a few months now and I really enjoy it. I love the floor plan (the up-side to a "cookie-cutter" is that they are good, proven floor plans that deserve to be duplicated). We have many name brand items in our house like a Lennox fireplace, Lennox heating and cooling, Delta faucets, GE appliances and more). We also have upgraded carpet and cabinets. Our home is beautiful, our lot is a nice size and we got a great price! Our location is great and we have a really nice view of Bellevue.

I actually heard from sub-contractors of Hearthstone that the new Hearthstone developement in Bellevue (down 25th st) was built on an old dump site and that they had to excavate the basements 24 feet instead of the usual 14 because all the junk needed to be removed to pour the foundation. That's why a custom builder sold those lots to Hearthstone. I'm not sure if that's true or not but the contractor works for Hearthstone.
Jennifer

Bellevue, NE

#66 Nov 12, 2007
LANCE wrote:
CELEBRITY HAD TO FIX THE GRADING BETWEEN THE HOUSES. THEY SAID THEY WERE DOING US A FAVOR BY FIXING FOR FREE. ALSO, EVERY BEAM AND STUD IN OUR HOUSE HAS BLACK LINES GOING DOWN THEM AND ACROSS THEM. EVERY NAIL HOLE CAN BE SEEN IN THE WALLS ALSO. THE ROOF LEAKED ONE RAINY DAY AND LEFT A WATER MARK ON THE CEILING. CELEBRITY CAME OUT AND SAID THE ROOFERS USED THE WRONG CAULK OUTSIDE. ALL THEY WOULD DO WAS PUT SPOT PAINT FOR THE STAIN AND DOES NOT MATCH THE REST OF THE PAINT.
BUYER BEWARE. DO NOT BUY A CELEBRITY HOME!!!!!!!!!!
Come on, you must work for Hearthstone.
GAB

Clarkson, NE

#67 Nov 14, 2007
Jennifer wrote:
I have owned a Celebrity Home for a few months now and I really enjoy it. I love the floor plan (the up-side to a "cookie-cutter" is that they are good, proven floor plans that deserve to be duplicated). We have many name brand items in our house like a Lennox fireplace, Lennox heating and cooling, Delta faucets, GE appliances and more). We also have upgraded carpet and cabinets. Our home is beautiful, our lot is a nice size and we got a great price! Our location is great and we have a really nice view of Bellevue.
I actually heard from sub-contractors of Hearthstone that the new Hearthstone developement in Bellevue (down 25th st) was built on an old dump site and that they had to excavate the basements 24 feet instead of the usual 14 because all the junk needed to be removed to pour the foundation. That's why a custom builder sold those lots to Hearthstone. I'm not sure if that's true or not but the contractor works for Hearthstone.
In order to build on a landfill (that's what we call former dump sites these days) the area cannot be utilized for residence or anything else for that matter until the materials contained therein has decomposed to acceptable levels. If this is not adhered to whatever is underneath will make it's way up and the ground will continue to shift and settle as the materials decompose. Houses built on said land will ultimately sink which is why you cannot build on this land until a level of decomposition has been met. This can take decades.

If you believe what the subcontractor told you I have a bridge or two you might be interested in.
Jennifer

Bellevue, NE

#68 Nov 16, 2007
GAB wrote:
<quoted text>
In order to build on a landfill (that's what we call former dump sites these days) the area cannot be utilized for residence or anything else for that matter until the materials contained therein has decomposed to acceptable levels. If this is not adhered to whatever is underneath will make it's way up and the ground will continue to shift and settle as the materials decompose. Houses built on said land will
ultimately sink which is why you cannot build on
this land until a level of decomposition has been met. This can take decades.
If you believe what the subcontractor told you I have a bridge or two you might be interested in.
Thanks for the correction on the termonology. The sub-contractor did say it was an OLD dump-site. I'm sure he meant decades ago. Thanks for proving my point.
Did Hearthstone build the bridge?
blame is correct

Omaha, NE

#69 Nov 18, 2007
Dick wrote:
<quoted text>
i had a few problems like that but they werent celebrity's fault the subs are the ones who have done the driveways and wood work. Sounds like your upset at the wrong guy the warranty guy is there to help you. use him that way... i did he was my... lets say b!tch for me. i made him do everything. try that out first good luck
My problem IS with the warranties guy. I understand that things aren't going to be perfect - but how can you get them fixed when the warranties guy won't return your phone call in a timely manner?? The buck starts somewhere and since we aren't to call the contractors directly - we are at his mercy and he uses that to his advantage. I know where to lay blame and complaint, thank you!
blame is correct

Omaha, NE

#70 Nov 18, 2007
Mad wrote:
Let me start out by saying that I feel Celebrity homes are very nice for the price. If you bought one, you were looking to buy Hyundai, not a Cadillac. My big, big complaint is their customer service. They expect the buyer to deal with their vendors to get problems solved. That is B.S., I bought the home from Celebrity, not the individual contractors. Their customer service does not answer the phone,(everything goes to voice mail) They do not return phone calls for several days,(if at all) When they do return your call, there is no telling when they will show up to fix the problem. Granted, all my problems have been little ones, nothing serious, It should not take 4 months to get items corrected that were noted on the final walk through.You would think that SOMEONE at Celebrity would realize how important CUSTOMER SERVICE is, and the power of "word of mouth" comments by it's buyers. I can either sell 10 future homes for them, or I can discourage 10 prospective buyers.Celebrity leaves everyone with the preception that they have our money, now we are just "Dog meat", something not to be bothered with.I spent 35 years in middle mgt., had I treated my customers, the way Celebrity customer service treats theirs, I would have been drawing unemployment checks after the first month. SOMEONE at Celebrity Homes please read this, and then take action to cure the real problem, & watch your sales soar during the "housing crash".
YOU SAID IT RIGHT ON THE MONEY!!!! My experience has been that once you get the lazy warranty guy to actually return your phone call (when he comes in from one of his trips of wasting time and gas driving around)- it takes the contractors a matter of hours before they are calling to set up an appointment to remedy the issue. It took him 8 days from my last phone message until he returned my call - and the contractor called me to set up an appointment 2 hours later. Celebrity must not care that word of mouth can be your worst enemy.
Kari

Omaha, NE

#71 Dec 11, 2007
Ryan wrote:
<quoted text>
Could someone give more feedback on Celebrity townhomes? Is anyone happy with one? I am seriously thinking about buying one.
Hello Ryan, I work at Celebrity and I have only worked here for a few months but the number of repeat customers I have met should stand for something. If you would like referral letters or names please let us know. Most people take the time to write something negative but when everything goes as planned there is no reason to complain.
Please drop a note if you have questions
DICK

Papillion, NE

#72 Dec 15, 2007
I did a little looking at how many homes HSH and CH and CTH built last year. I think they built over 1500 homes last year. But the two builders have only 68 people posting neg or postive remarks on this site with repeat postings. in my book the numbers dont lie thats GREAT. Are you going to have problems sure. I have never seen a posting where they screwed anyone out of anything. Did they handle all the work? In my case yes. I think this site has just become a
b!tch board for the few. its sad to see
GAB

Clarkson, NE

#73 Dec 18, 2007
Dodge and Ford have a lot of repeat customers too. It doesn't mean that they're fantastic.

Just sayin'
Anna

Omaha, NE

#74 Jan 6, 2008
I've lived in my celebrity home in Westin Hills for 4 years. I've had a few bugs -- but nothing major. They have been quick to respond to my calls -- and I have had nothing but pleasant experiences with the waranty man.

I am having problems with my driveway. Not sure what approach to take. They repoured half of it 2 years ago -- and now it has heaved again.

Any suggestions?
GAB

Clarkson, NE

#75 Jan 16, 2008
Driveway troubles are going to happen with most volume builders especially if your lot isn't flat which is the case for most people.

The only way to work around this is to hire somebody to put in a REAL driveway with better expansion joints. If you don't mind large cracks you don't have anything to worry about. It's a cheap driveway but it will survive. The parts that haven't cracked will get stronger. This is something that you'll see a lot of if it was poured during Winter.

Just make sure it isn't affecting your foundation.

On the subject of home quality.

I've seen quite a few houses recently and I've had a chance to compare the volume builders to the niche builders. I think the quality is relative to the price. Most new homes will experience cracks and creaks here and there. I've seen it bargain townhomes all the way to expensive Mini-Mansions. These things are all fixable and it would do you well to take care of as many on your own as possible. The people repairing those cracks, creaks, etc are the people who are responsible for them in the first place. Your home builder.

Think of the home you grew up in. It most likely had cracks. If you think your home didn't then you're probably mistaken. Visit some friends and ask them if their house is perfect and don't go asking the friend that likes everything. Ask your finicky friends who aren't happy with anything.
Chad

United States

#76 Feb 18, 2008
I actually heard from sub-contractors of Hearthstone that the new Hearthstone development in Bellevue (down 25th st) was built on an old dump site and that they had to excavate the basements 24 feet instead of the usual 14 because all the junk needed to be removed to pour the foundation. That's why a custom builder sold those lots to Hearthstone. I'm not sure if that's true or not but the contractor works for Hearthstone.
If you are referring to Orchard Valley that is adjacent to Hyda Hills (off 25th and Schneekloth), I live in one of those new Hearthstone 2-story homes. I have been by this lot I live on now from before the time they dug our foundation. I have seen the area and have not seen this "junk" you heard from this contractor. Looked like pretty normal soil to me. It used to be part of farming land (corn and wheat) up until a couple of years ago.
The custom builder built houses that have problems My neighbour filled me in on the issues with them. They supposedly sold the other lots off to Hearthstone because the houses aren't that good a quality. One has a kitchen that is sinking, another (who lives near me) had their basement flood due to water leaking in around the foundation walls. The house built by HH beside this has the same water issue and HH had to put a drainage system in to route any rain or melted snow to the drainage system below the streets. This was to keep that house from having the same thing happen. I saw a basement repairman stop by one of those custom built homes about two months ago.
Giving my $.02 since I now live in Orchard Valley.
Jennifer

Bellevue, NE

#77 Mar 14, 2008
Chad wrote:
<quoted text>
If you are referring to Orchard Valley that is adjacent to Hyda Hills (off 25th and Schneekloth), I live in one of those new Hearthstone 2-story homes. I have been by this lot I live on now from before the time they dug our foundation. I have seen the area and have not seen this "junk" you heard from this contractor. Looked like pretty normal soil to me. It used to be part of farming land (corn and wheat) up until a couple of years ago.
The custom builder built houses that have problems My neighbour filled me in on the issues with them. They supposedly sold the other lots off to Hearthstone because the houses aren't that good a quality. One has a kitchen that is sinking, another (who lives near me) had their basement flood due to water leaking in around the foundation walls. The house built by HH beside this has the same water issue and HH had to put a drainage system in to route any rain or melted snow to the drainage system below the streets. This was to keep that house from having the same thing happen. I saw a basement repairman stop by one of those custom built homes about two months ago.
Giving my $.02 since I now live in Orchard Valley.
That's good that you saw the lot while they were building. It seems like that would be pretty irresponsible of HH to build there if that was the case. Like I said, I don't know if it's true. I'm not sure why the contractor would say that. How do you like your house?
Jesse

Omaha, NE

#78 May 8, 2008
Celebrity homes customer service is terrible. They allow you an hour to contact them during the morning and if you do they don't call you back until about 3 days later ATLEAST... We have had several problems with our home since July 2007 and they say that it is our fault so they will not fix it. For instance we just had a problem with our outside hose faucet, it must have froze over the winter and broke. They would not fix it because they said we left our hoses on without even asking us. Which we DID NOT LEAVE THEM ON. They called my wife a liar on the phone. I do not reccommend Celebrity Homes to anyone... They are very rude and very unprofessional.
UPDATE

Pacific Junction, IA

#79 May 13, 2008
I fel good I called my agend "GARY" and said I want the Dishwasher door fixed before walk through and to call me when this is done. And hung up. I decided if Im going to preach to be proactive I better do it myself. Celebrity lets see what you can do with customer service!
UPDATE

Pacific Junction, IA

#80 May 14, 2008
I had questions regarding my almost purchased Celebrity home. I Skipped over the agent Gary and went to Karen Crawford. She deals with construction and warranties. She found out things like the color of my house, put in writing that Celebrity covers warranties from date of close even though the Warranty books states date of Installation. Celebrity homes are COOKIE CUTTER. You see these homes popping up alot.
I think my negative experience has been with Gary the agent. Someone who cant even find out the color of my home because he was to lazy to pick up the phone and dial a number . COME ON!

We will see how things are once we move in and settle. ill updates this site in the furture.

I expect issues notihgn is perfect unless you can walk on water which I havent seen anyone who can ...
UPDATE

Pacific Junction, IA

#81 May 14, 2008
Jesse wrote:
Celebrity homes customer service is terrible. They allow you an hour to contact them during the morning and if you do they don't call you back until about 3 days later ATLEAST... We have had several problems with our home since July 2007 and they say that it is our fault so they will not fix it. For instance we just had a problem with our outside hose faucet, it must have froze over the winter and broke. They would not fix it because they said we left our hoses on without even asking us. Which we DID NOT LEAVE THEM ON. They called my wife a liar on the phone. I do not reccommend Celebrity Homes to anyone... They are very rude and very unprofessional.
If pipes can freeze in any house old or new. This is something that the owner is responsible for. If there is a way to shut off those outside faucets I'd do it. There could have been a leak thus another potential reason. No One can expect the seller to be held accountable for everything that isnt feasible. I think celebrity needs to stop saying its all included. For first time home buyers this is misleading even though it is spealt out in the materials they give you the warranties cover certain things. But in the end the buyer must read the contracts if they dont there inst anything you can do. I do not work for any home builder I just have owned a home and know that nothing is perfect and no warranty covers it all. Buyers even though a home is brand new expect to fix things. Nothing is perfect. And if you continue getting poor customer service. cantact the better buisness bureau. Let Celebrity know you are doing this . Write a letter of complaint , keep records or your calls and forward this and any emails to the person in the corprate offices. Calling the same unresponsible people will just give you a ulcer and bad taste. Ask for a complaint form or what the process is to file a complaint. then do it. AND ALWAYS get names of the people you talk with and document it.
Chad

United States

#83 May 17, 2008
Jennifer wrote:
<quoted text>That's good that you saw the lot while they were building. It seems like that would be pretty irresponsible of HH to build there if that was the case. Like I said, I don't know if it's true. I'm not sure why the contractor would say that. How do you like your house?
Hey Jennifer,

Actually, not bad and cannot complain of the living space that has increased for me with a family of five from a split level to this. Only gripe I have is the size of the backyard, but that's to be expected with a house behind us. There are a few quirks that are fixable and are still covered under the warranty. Have a list of those few items and plan on sending them off this week.

I have never had a problem with HH warranty customer care. I guess it depends on who the mgr is. Loving the home thus far..
UPDATE

Pacific Junction, IA

#84 May 20, 2008
It is nice to see positive posts. I know Celebrity has dealt with issues and are trying. One bad apple does not ruin the pie unless you let it.

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