How Ebay is Squeezing the Little Guy ...

How Ebay is Squeezing the Little Guy Out Using Flawed DSR System

Posted in the Olyphant Forum

Analyst

Lake Jackson, TX

#1 Jul 6, 2013
Starting in 2008, ebay put into place a number of bad policies aimed at the gradual elimination of the small sellers in favor of high volume sellers. CEO Donahoe said as much in a speech in which he called the mom & Pops "noise". Ebay is in the process of transforming into a virtual overstock warehouse venue, similar to Amazon, and the "little guy" is not part of that picture. One of the ways in which small sellers are being eliminated is through the flawed DSR (Detailed Seller ratings) system. Smalls sellers are more immediately and severely impacted by a few low DSR ratings (1's and 2's) than are high volume sellers. Various punitive measures instantly go into place at ebay against a small seller if a few low DSRs have been left by buyers (even if left by mistake or unfairly). Among the punitive measures ebay imposes are a 21-day hold on a seller's PayPal funds, lower placement of a seller's items in ebay search, and Seller limitations upon the number of items a seller can list on ebay. All of this is driving small sellers off the site, thousands of whom are leaving ebay of their own accord because of these adverse measures.
OnlineSeller

Houston, TX

#2 Jul 8, 2013
Ina Steiner at Ecommercebytes.com has written a number of good articles on how DSRs impact small sellers at ebay and how ebay uses them to eliminate small sellers.
PaypalUser

United States

#3 Jul 11, 2013
As long as ebay is making money, they don't care.
Justice

United States

#4 Jul 16, 2013
Ebay got hit with an antitrust lawsuit over DSRs last year. It will be interesting to see how that turns out when it goes to court.
Observer

United States

#5 Sep 2, 2013
One blog poster has this to say, "The sad part is that a big portion of less-than-5 DSRs are not meant to be left!! I have received many DSRs less than 5 that the buyer admitted (s)he didn’t mean to leave them. eBay makes it super easy for the buyers to make a mistake and leave low DSR (or less than perfect at least). It just takes a click. Also, when buyer contacts eBay and let them know the DSR was left by accident, eBay gives them a run-around and refuses to fix it. They often tell the buyer to ask the seller to send revision request!! You CANNOT send revision request for a positive feedback."
It’s many seller’s opinion (including me) that the eBay’s feedback system is broken.
ConcernedOnlineS eller

United States

#6 Nov 16, 2013
Another poster in Seller Central (a discussion board on ebay) called moto-science expressed it like this: "Ebay doesn't deliver like it used to. Hostile to sellers atmosphere....worthless CS by design.

Continuous turmoil, invisible rules....etc. "Let them eat cake" management....

They use my listings for advertising other products, I use them for advertising my products.

Smart buyers today can easily use bing or google to find the lowest prices on new makes the Ebay platform an endangered species.



Ebay the place for Chinese wigs and trinkets...that you return."



FinancialNews

United States

#7 Nov 26, 2013
Great article and discussion blog about all of this: http://www.ecommercebytes.com/C/letters/blog....
yowser

Hazleton, PA

#8 Nov 28, 2013
Thank God they are ridding themselves of the flea market and yard sale hustlers. They ruin EBay.

Since: Nov 13

Sydney, Australia

#11 Jan 5, 2014
The ugly reality of eBay Inc.:
eBay's crooked auctions marketplace ... http://bit.ly/11F2eas
eBay Motors: Auction Fraud Galore … http://bit.ly/I2gTEU
eBay's clunky, unscrupulous "PreyPal" ... http://bit.ly/UVXx53
The ongoing joke of eBay Inc.... http://bit.ly/YvxFEg
Fun quotes from the eBay executive suite ... http://bit.ly/12xvzyA
NetSellersUnite

Paris, TX

#12 Sep 28, 2015
There's a new Kindle eBook out on Amazon about the dark side of eBay, NOISE: The Decline and Fall of eBay by RICH VERNADEAU: http://www.amazon.com/gp/product/B00V2UZ0ZC ?*Version*=1&*entries*=0

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