Review: Brookeville Animal Hospital - Marcie L Engel DVM

Posted in the Olney Forum

Comments
1 - 11 of 11 Comments Last updated Nov 4, 2013
Jennifer

Rockville, MD

#1 Jun 29, 2009
Worlds best Vet! She has been more than helpful with our dog. She's very informative, and thorough. I would highly recommend her to anyone in the area!
Sam L

United States

#2 Aug 18, 2009
“Show me the money vet.” Average vet with above average billing. Because of the billing routines I grade them below average. Play off the love you have for your pet. Start with a blood test, ca-ching. When the results are in they’re “concerned” about the results and want to run another test but need your permission, ca-ching, ca-ching. Ironically, new, more expensive test shows nothing not already known. Take an x-ray and repeat “concern.” Get permission and take more x-rays, ca-ching, ca-ching, ca-ching. I’ve been a victim of this a number of times. The last straw - my pet ran up nearly a thousand dollars in bills there because of this scheme. Went to another vet and in a single $150.00 visit the problem was solved.
Matt Q

Laurel, MD

#3 May 7, 2011
Dr Engel is fantastic. She cares for the animal, and is genuinely empathetic for the owner. She has treated our two dogs for years and I would not use any other veterinarian.
EEE

Baltimore, MD

#4 May 26, 2011
Sam L wrote:
“Show me the money vet.” Average vet with above average billing. Because of the billing routines I grade them below average. Play off the love you have for your pet. Start with a blood test, ca-ching. When the results are in they’re “concerned” about the results and want to run another test but need your permission, ca-ching, ca-ching. Ironically, new, more expensive test shows nothing not already known. Take an x-ray and repeat “concern.” Get permission and take more x-rays, ca-ching, ca-ching, ca-ching. I’ve been a victim of this a number of times. The last straw - my pet ran up nearly a thousand dollars in bills there because of this scheme. Went to another vet and in a single $150.00 visit the problem was solved.
This guy is totally right. I took a pet bird I used to have because it had a broken wing and the first thing they told me was that they have to administer a health check up that was mandatory before they could do anything else and it was like 85 dollars. WTF?!?!?! Then they recommended surgery or some medicine, of course surgery was like 2k+ so that was a no go, so I took the medicine which was like 85 dollars as well... Then a year later I get a call from them telling me that I should bring the bird back in to give her another health check up. Can you believe that?
Cathy

Silver Spring, MD

#5 Nov 8, 2011
Sam L wrote:
“Show me the money vet.” Average vet with above average billing. Because of the billing routines I grade them below average. Play off the love you have for your pet. Start with a blood test, ca-ching. When the results are in they’re “concerned” about the results and want to run another test but need your permission, ca-ching, ca-ching. Ironically, new, more expensive test shows nothing not already known. Take an x-ray and repeat “concern.” Get permission and take more x-rays, ca-ching, ca-ching, ca-ching. I’ve been a victim of this a number of times. The last straw - my pet ran up nearly a thousand dollars in bills there because of this scheme. Went to another vet and in a single $150.00 visit the problem was solved.
This person is completly wrong. I have done blood tests on my cat because the doctors have explained to me how important it was. If you were going to have a surgery wouldnt you want bloodwork done on yourself? Well the same applies to animals when they are going under anesthesia. When my cat may have needed xrays because he ate a part of his toy and I told them I didnt have the money, they gave me another plan that was not expensive to see if my cat would pass the object. They are very respectful and caring. I would never take my cat to any other vet! If you love your animal go see Dr. Engel, Dr. Kane, or Dr. Deans!
maryellen brown

Silver Spring, MD

#6 Nov 9, 2011
I have no complaints and lots of praise for all the staff at Brookeville animal hospital! I had to put my 16 year old dog down last spring and as sad an occasion as that was, I felt that Dr. Engle and the vet techs dealt with my dog and my family with real compassion. We were all gathered in a not-very-clinical room, my doggie was on the floor on a soft blanket and we all sat with him, petted him and spoke to him as he was medicated. No one laughed at me when I asked to do a brief reading. When we left the clinic, I felt as if everything had gone as well as I could've hoped for. Thanks again to everyone at Brookeville!

Since: Aug 12

Olney, MD

#8 Aug 17, 2012
Sam L wrote:
“Show me the money vet.” Average vet with above average billing. Because of the billing routines I grade them below average. Play off the love you have for your pet. Start with a blood test, ca-ching. When the results are in they’re “concerned” about the results and want to run another test but need your permission, ca-ching, ca-ching. Ironically, new, more expensive test shows nothing not already known. Take an x-ray and repeat “concern.” Get permission and take more x-rays, ca-ching, ca-ching, ca-ching. I’ve been a victim of this a number of times. The last straw - my pet ran up nearly a thousand dollars in bills there because of this scheme. Went to another vet and in a single $150.00 visit the problem was solved.
I have recently taken over as Practice Manager of Brookeville Animal Hospital.
I have read the negative reviews listed on the site and would like to address them.
I have been in veterinary hospital management for 10 years now and it is my experience that on occassion certain clients feel thatt they were treated well or that the services they are charged for are too much and did not match value. WHen brought to my attention I have found that it was due to misunderstanding and miscommunication. It is my personal goal & commitment to see that my hopsitals and staff provide top quality service by educated professionals at all times. From all team members ( reception , technicians and doctors.)
Although we strive to please everyone all of the time it will happen that on occassion a certain issue will go unresolved as everyones expectation of vet care is different. There are some who would go to the ends of the earth to do anything necessary without limits of finanaces. There are some that do not place thhe same value on their pets health and prefer to only do what is absolutely necessary or required by law such as Rabies vaccinations. Then there are those who do not have the extra financial resources to do what is necessary.In such cases our medical staff is very compassionate and when this is communicated to us we then do out best to advise our clients as to what we can do for their pets based upon what they can afford. In extreme cases we have worked with our clients to extend certain courtesies. When new patients come through our doors we do require an exam to assure the patient is healthy. This is not only in the best interest of the patient but for my staff as well. This is policy with all doctors both human and veterianary. Once the veterinarian performs an exam they then provide the client with all options available for them to make an informed and educated decision as to what will be best for their pet. The clients then decide together with the vet and we always provide estimates for services for the clients to initial showing cost for services so they are aware. Our prices for services are comparible to other veterinarians in the area. We check this at least 4 times per year. Difference of cost for patient care may vary depending on technique and protocols in place at the hospital . All doctors in both human and veterinary medicine have different approaches to patient care. I would welcome these clients who have had negative experiences with us in the past to contact me at Brookville Animal Hospital. And for future and current clients, you may always contact me to make me aware of any experience good or bad. I will do my best to resolve any issues brought to my attention immediately. I am thankful to those of you that have posted such great comments and invite you to stop in and meet me whenever you are in the area.
We will continue to provide best care possible and look forward to many years of service.
August 17, 2012

Since: Aug 12

Olney, MD

#9 Aug 17, 2012
I have recently taken over as Practice Manager of Brookeville Animal Hospital.
I have read the negative reviews listed on the site and would like to address them.
I have been in veterinary hospital management for 10 years now and it is my experience that on occassion certain clients feel thatt they were treated well or that the services they are charged for are too much and did not match value. WHen brought to my attention I have found that it was due to misunderstanding and miscommunication. It is my personal goal & commitment to see that my hopsitals and staff provide top quality service by educated professionals at all times. From all team members ( reception , technicians and doctors.)
Although we strive to please everyone all of the time it will happen that on occassion a certain issue will go unresolved as everyones expectation of vet care is different. There are some who would go to the ends of the earth to do anything necessary without limits of finanaces. There are some that do not place thhe same value on their pets health and prefer to only do what is absolutely necessary or required by law such as Rabies vaccinations. Then there are those who do not have the extra financial resources to do what is necessary.In such cases our medical staff is very compassionate and when this is communicated to us we then do out best to advise our clients as to what we can do for their pets based upon what they can afford. In extreme cases we have worked with our clients to extend certain courtesies. When new patients come through our doors we do require an exam to assure the patient is healthy. This is not only in the best interest of the patient but for my staff as well. This is policy with all doctors both human and veterianary. Once the veterinarian performs an exam they then provide the client with all options available for them to make an informed and educated decision as to what will be best for their pet. The clients then decide together with the vet and we always provide estimates for services for the clients to initial showing cost for services so they are aware. Our prices for services are comparible to other veterinarians in the area. We check this at least 4 times per year. Difference of cost for patient care may vary depending on technique and protocols in place at the hospital . All doctors in both human and veterinary medicine have different approaches to patient care. I would welcome these clients who have had negative experiences with us in the past to contact me at Brookville Animal Hospital. And for future and current clients, you may always contact me to make me aware of any experience good or bad. I will do my best to resolve any issues brought to my attention immediately. I am thankful to those of you that have posted such great comments and invite you to stop in and meet me whenever you are in the area.
We will continue to provide best care possible and look forward to many years of service.
August 17, 2012

Since: Aug 12

Olney, MD

#10 Aug 17, 2012
EEE wrote:
<quoted text>
This guy is totally right. I took a pet bird I used to have because it had a broken wing and the first thing they told me was that they have to administer a health check up that was mandatory before they could do anything else and it was like 85 dollars. WTF?!?!?! Then they recommended surgery or some medicine, of course surgery was like 2k+ so that was a no go, so I took the medicine which was like 85 dollars as well... Then a year later I get a call from them telling me that I should bring the bird back in to give her another health check up. Can you believe that?
I have recently taken over as Practice Manager of Brookeville Animal Hospital.
I have read the negative reviews listed on the site and would like to address them.
I have been in veterinary hospital management for 10 years now and it is my experience that on occassion certain clients feel thatt they were treated well or that the services they are charged for are too much and did not match value. WHen brought to my attention I have found that it was due to misunderstanding and miscommunication. It is my personal goal & commitment to see that my hopsitals and staff provide top quality service by educated professionals at all times. From all team members ( reception , technicians and doctors.)
Although we strive to please everyone all of the time it will happen that on occassion a certain issue will go unresolved as everyones expectation of vet care is different. There are some who would go to the ends of the earth to do anything necessary without limits of finanaces. There are some that do not place thhe same value on their pets health and prefer to only do what is absolutely necessary or required by law such as Rabies vaccinations. Then there are those who do not have the extra financial resources to do what is necessary.In such cases our medical staff is very compassionate and when this is communicated to us we then do out best to advise our clients as to what we can do for their pets based upon what they can afford. In extreme cases we have worked with our clients to extend certain courtesies. When new patients come through our doors we do require an exam to assure the patient is healthy. This is not only in the best interest of the patient but for my staff as well. This is policy with all doctors both human and veterianary. Once the veterinarian performs an exam they then provide the client with all options available for them to make an informed and educated decision as to what will be best for their pet. The clients then decide together with the vet and we always provide estimates for services for the clients to initial showing cost for services so they are aware. Our prices for services are comparible to other veterinarians in the area. We check this at least 4 times per year. Difference of cost for patient care may vary depending on technique and protocols in place at the hospital . All doctors in both human and veterinary medicine have different approaches to patient care. I would welcome these clients who have had negative experiences with us in the past to contact me at Brookville Animal Hospital. And for future and current clients, you may always contact me to make me aware of any experience good or bad. I will do my best to resolve any issues brought to my attention immediately. I am thankful to those of you that have posted such great comments and invite you to stop in and meet me whenever you are in the area.
We will continue to provide best care possible and look forward to many years of service.
August 17, 2012

Since: Aug 12

Olney, MD

#11 Aug 22, 2012
I have recently taken over as Practice Manager of Brookeville Animal Hospital.
I have read the negative reviews listed on the site and would like to address them.
I have been in veterinary hospital management for 10 years now and it is my experience that on occassion certain clients feel that they were not treated well or that the services they are charged for are too much and did not match value. When these things have been brought to my attention I have found that it was due to misunderstanding and miscommunication. It is my personal goal & commitment to see that my hospital and staff provide top quality service by educated professionals at all times. From all team members ( reception , technicians and doctors.)
Although we strive to please everyone all of the time, it will happen that on occasion a certain issues will go unresolved as everyones expectation of vet care is different. There are some who would go to the ends of the earth to do anything necessary without limits of finanaces. There are some that do not place the same value on their pets health and prefer to only do what is absolutely necessary or required by law such as Rabies vaccinations. Then there are those who do not have the extra financial resources to do what is necessary .In such cases our medical staff is very compassionate and when this is communicated to us we then do our best to advise our clients as to what we can do for their pets based upon what they can afford. In extreme cases we have worked with our clients to extend certain courtesies. When new patients come through our doors we do require an exam to assure the patient is healthy. This is not only in the best interest of the patient but for my staff as well. This is policy with all doctors both human and veterinary. Once the veterinarian performs an exam they then provide the client with all options available for them to make an informed and educated decision as to what will be best for their pet. The clients then decide together with the vet and we always provide estimates for services for the clients to initial showing cost for services so they are aware. Our prices for services are comparible to other veterinarians in the area. We check this at least 4 times per year. Difference of cost for patient care may vary depending on technique and protocols in place at the hospital . All doctors in both human and veterinary medicine have different approaches to patient care. I would welcome these clients who have had negative experiences with us in the past to contact me at Brookville Animal Hospital. And for future and current clients, you may always contact me to make me aware of any experience good or bad. I will do my best to resolve any issues brought to my attention immediately. I am thankful to those of you that have posted such great comments and invite you to stop in and meet me whenever you are in the area.
We will continue to provide best care possible and look forward to many years of service.
Notsatisfied

Rockville, MD

#12 Nov 4, 2013
I do not recommend this vet unless if you (or your pet) like waiting 45 minutes+ for your scheduled appt time. There were only 2 pets waiting in the waiting room for 30 minutes, but no friendly communication to thank us for being patient or to update us on the time. And they are shocked when questioned about a long wait. In the past they have messed up on bills and appt times. I have given them a second chance with new pets, but they continue to disappoint. I have heard great things about Laytonsville vet and am going to take my business there. These doctors should be ashamed of the poor treatment their customers receive.

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