JCP&L is overcharging customers

JCP&L is overcharging customers

Posted in the Ogdensburg Forum

Hamburg_Resd

Glen Gardner, NJ

#1 Oct 8, 2010
In the past 5 years I have reported JCP&L to the FTC for their rates being too high as opposed to other companies. What I have come to understand is it takes more than just one complaint. There needs to be several complaints to make a dent. 12.5 cents per kwh and a delivery charge of 7 cents kwh is insane. They are no where as large as PSE&G and do not share the same overhead. The FTC will investigate but one complaint doesn't push the issue. JCP&L is really First Energy the company responsible for the Northeastern Black out in 2003. Let's face it their service is not worth what we are paying them.

“Listen”

Since: Jun 09

Sussex County

#2 Oct 9, 2010
I feel the same, every month I get a bill for about $170 -$200. I've had my electric inspected and serviced, it all adds up to the same problem JCP&L's rates are way to high in Sussex County. They know they are they only legit outfit here and they are taking us to the bank.
Kathleen Ann Bianco

Douglassville, PA

#3 May 2, 2011
I just got my bill which listed that JCP&L is charging me $38 just to have a connection to the house I am renting...my bill ran me $145!!!!! I keep all the lights out, unplug everything in sight when I am not home and my bill was still unbelievably high! This is ridiculous! I work for Walmart and I do collect SS now...my entire check goes to pay the rent, electric bill, water bill, very, very high car insurance, gas for my car...I sometimes find a few bucks to buy food. Appalling!!!!! I tried to get a discount due to my low salary and age but guess what...JCP&L says I earn too much money!!!!! I never have3 a dime left after paying all the extras! What a ripoff JCP&L is!!!!!!!
RuthinkinG

Newton, NJ

#4 Jun 13, 2011
Kathleen Ann Bianco wrote:
I just got my bill which listed that JCP&L is charging me $38 just to have a connection to the house I am renting...my bill ran me $145!!!!! I keep all the lights out, unplug everything in sight when I am not home and my bill was still unbelievably high! This is ridiculous! I work for Walmart and I do collect SS now...my entire check goes to pay the rent, electric bill, water bill, very, very high car insurance, gas for my car...I sometimes find a few bucks to buy food. Appalling!!!!! I tried to get a discount due to my low salary and age but guess what...JCP&L says I earn too much money!!!!! I never have3 a dime left after paying all the extras! What a ripoff JCP&L is!!!!!!!
Notify the FTC www.ftc.gov , send them copies of your bills and file a complaint. Their rates are high because they know they are the only suppliers in town. These small energy companies like Viridian and Glacial buy energy from them and resell it. The only savings that you get ia maybe 1/2 or a 3rd of what your rate is now which adds up to cents maybe a total of $4-5 dollars. Call the FTC
Smitty

Calumet City, IL

#5 Jun 16, 2011
What about Sussex Rural? I understand they are half the price of JCP&L, no?
Burny

Pompton Plains, NJ

#6 Jun 22, 2011
It's not just the rates in this apartment complex I'm in.

Over the years I've suspected artificial climbs in KWH. The apartment complex that I live in has JCP&L. This past winter I was able to prove a point by not using "thermostatic" electric heat. The bills were outrageous for this less than 600 sq ft place.

I wrote in a "complaint form" to the state board of utilities. They apparently sent the complaint to JCP&L. JCP&L is doing their own investigation.

This has to be wrong on so many levels. I do not trust this system. I see that the FTC states that they will not do individual claims. I'm not sure where to go now.
Jim B

Philadelphia, PA

#8 May 17, 2012
Hamburg_Resd wrote:
In the past 5 years I have reported JCP&L to the FTC for their rates being too high as opposed to other companies. What I have come to understand is it takes more than just one complaint. There needs to be several complaints to make a dent. 12.5 cents per kwh and a delivery charge of 7 cents kwh is insane. They are no where as large as PSE&G and do not share the same overhead. The FTC will investigate but one complaint doesn't push the issue. JCP&L is really First Energy the company responsible for the Northeastern Black out in 2003. Let's face it their service is not worth what we are paying them.
I was charges delivery 17 cents per KWH for 12,000 kg per year and a reduced price of 8 cents for 12,000 kwh, My total yearly kwh is 24,000
I was wondering how one would go about complaining. I now have a straight 9.8 cents from an alternative company
Ron

Clinton, NJ

#9 Aug 18, 2012
OK, so a bit of a different billing issue, but still a large issue.
I have a photo voltaic solar system, so I produce electricity that can go back to the grid and I am suppose to get a credit for it. Basically sometimes I consume electricity from the grid and I get billed for it and sometimes I produce an excess of my consumption and I get a credit for it (although not at the same rate). I have what is called a time of day bi-directional meter. The problem is that there are more the four meter reading categories on the bill and it is extremely confusing. As someone said to me, they couldn't make it more confusing if they tried.
My bills have been astronomical. I have a small three bed room ranch and my bills have been in excess of $ 800.00 at times. And thats with an expensive solar system that produces electricity.
Months and years of complaining have gotten nowhere. Finger pointing between solar installer and JCP&L, with me in the middle paying these bills. I have come to the conclusion that they are not crediting me for my excess because of the numerous meter reading categories and perhaps even charging me for what should be a credit.
I finally demanded that they install a simpler meter with just two categories and voila my bills are more than cut in half, Problem is they won't admit to any mistake or over charge for all those past bills.
My question is has anyone else had a similar problem?
Live in Vernon fulltime

Sparta, NJ

#10 Aug 18, 2012
No way any month's bill should be $800 unless it is July and you are setting the air conditioner to less than 70 F. Something is very wrong.
Hamburg_Resd

Flemington, NJ

#11 Aug 29, 2012
Ron wrote:
OK, so a bit of a different billing issue, but still a large issue.
I have a photo voltaic solar system, so I produce electricity that can go back to the grid and I am suppose to get a credit for it. Basically sometimes I consume electricity from the grid and I get billed for it and sometimes I produce an excess of my consumption and I get a credit for it (although not at the same rate). I have what is called a time of day bi-directional meter. The problem is that there are more the four meter reading categories on the bill and it is extremely confusing. As someone said to me, they couldn't make it more confusing if they tried.
My bills have been astronomical. I have a small three bed room ranch and my bills have been in excess of $ 800.00 at times. And thats with an expensive solar system that produces electricity.
Months and years of complaining have gotten nowhere. Finger pointing between solar installer and JCP&L, with me in the middle paying these bills. I have come to the conclusion that they are not crediting me for my excess because of the numerous meter reading categories and perhaps even charging me for what should be a credit.
I finally demanded that they install a simpler meter with just two categories and voila my bills are more than cut in half, Problem is they won't admit to any mistake or over charge for all those past bills.
My question is has anyone else had a similar problem?
Contact the New Jersey Board of Utilities and present the situation to them. In writing with copies of your invoices from the Solar Company and copies of your bills from JCP&L. Also CC Gov. Christie's office in Trenton. Good Luck best advice I can give you.
Alan Adler

Woodbridge, NJ

#12 Nov 6, 2012
Please give customers an option to switch to another electric company. Is really unfair to stuck with these Mickey Mouse company.
disgusted

Warrenville, IL

#13 Dec 6, 2012
Burny wrote:
It's not just the rates in this apartment complex I'm in.
Over the years I've suspected artificial climbs in KWH. The apartment complex that I live in has JCP&L. This past winter I was able to prove a point by not using "thermostatic" electric heat. The bills were outrageous for this less than 600 sq ft place.
I wrote in a "complaint form" to the state board of utilities. They apparently sent the complaint to JCP&L. JCP&L is doing their own investigation.
This has to be wrong on so many levels. I do not trust this system. I see that the FTC states that they will not do individual claims. I'm not sure where to go now.
JCP&L doing their own investigation sounds like conflict of interest to me. Contact the Public Service Commission, they'll do a thorough investigation. That's what they are there for.
MR-Jon

Parlin, NJ

#15 Nov 10, 2013
I've gotten a bill this fall which is triple my normal usage, but I have seemingly changed nothing to my regular schedule or energy usage, My bills month to month never vary more than about 10%, and then bam, triple the usage? How is that even possible?

Same thing happened to me last year, for a month I was half out of town and using no power. Called JCPL about it, and they gave me the run-around and basically said the meter doesn't lie. I live on an upper floor of an apartment building, could someone stealing my power be even possible?? I strongly suspect something afoul is afoot.
MR-Jon

Parlin, NJ

#16 Nov 10, 2013
Burny wrote:
It's not just the rates in this apartment complex I'm in.
Over the years I've suspected artificial climbs in KWH. The apartment complex that I live in has JCP&L. This past winter I was able to prove a point by not using "thermostatic" electric heat. The bills were outrageous for this less than 600 sq ft place.
I wrote in a "complaint form" to the state board of utilities. They apparently sent the complaint to JCP&L. JCP&L is doing their own investigation.
This has to be wrong on so many levels. I do not trust this system. I see that the FTC states that they will not do individual claims. I'm not sure where to go now.
Hey, see my post at the bottom of this thread. I live in an apartment (non-electric heat) and got a bill this fall that is triple my usage, when normally it doesn't fluctuate more than about 10% month to month. And the same issue happened to me at a different time last year.

It seems like something is very wrong with this picture. Faulty meter? JCPL doing it on purpose? Who knows.
george lauterbach

Englishtown, NJ

#18 Feb 9, 2014
the rates for our electric is through the roof and it's insane. we own a motel which has no one staying except an occasional 1 night stay. This is winter an off season time and we are being killed with these bills. what's going to happen when the season comes in the bills will be extremely, extremely off the wall that we'll be paying probably triple. someone needs to check our meters. we've gone to the town but not getting anything good from them. please send someone to check our meters a.s.a.p. how can we get someone to do that??
Fed_upmama24

Brooklyn, NY

#19 May 27, 2015
We own an 1100 sqft home and get bills up to $700/mo! I take my kids and go to family in the summertime and no one is home.. Only thing running in our house is the refrigerator, and our bills our STILL $275-$300!! Our bills started rising from $75-$100 in 2001 when they put in an
N apartment complex next to us. I've complaints both JCP&L as well as the BPU to come check it out to no avail. I get estimated bills for no reason, I'll tell them we just cannot continue to pay these outrageous bills.
So now even after paying over $3000k over the past year, they still say we owe $4567 and shut off our electricity over a week ago! BPU, state rate commission, Senator's office, not one place I've called to get ANY HELP has been able to get them to stop! We have 3 asthmatic children, 2 who use nebulizers and they didn't effing care! NO ONE CARES! How is it freaking possible in 15 goddamn months for an 1100 sqft home to use $7567 of electricity?! I can guarantee it is NOT, and JCP&L is playing plenty of freaking games!!!
disgusted

Warrenville, IL

#20 Jun 3, 2015
Fed_upmama24 wrote:
We own an 1100 sqft home and get bills up to $700/mo! I take my kids and go to family in the summertime and no one is home.. Only thing running in our house is the refrigerator, and our bills our STILL $275-$300!! Our bills started rising from $75-$100 in 2001 when they put in an
N apartment complex next to us. I've complaints both JCP&L as well as the BPU to come check it out to no avail. I get estimated bills for no reason, I'll tell them we just cannot continue to pay these outrageous bills.
So now even after paying over $3000k over the past year, they still say we owe $4567 and shut off our electricity over a week ago! BPU, state rate commission, Senator's office, not one place I've called to get ANY HELP has been able to get them to stop! We have 3 asthmatic children, 2 who use nebulizers and they didn't effing care! NO ONE CARES! How is it freaking possible in 15 goddamn months for an 1100 sqft home to use $7567 of electricity?! I can guarantee it is NOT, and JCP&L is playing plenty of freaking games!!!
maybe it's not jcp&l.....maybe someone is tapping into your line. maybe you should have that checked out.

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