Review: Compton & Boren Orthodontics Inc

Review: Compton & Boren Orthodontics Inc

Posted in the Odessa Forum

Never

Midland, TX

#1 Apr 30, 2014
My son has gone through almost three years of orthodontic treatments Compton & Boren. We have missed one appointment in this time and never missed a payment. Today was the day he should have gotten his braces off. He arrived late for the appointment (I got the time wrong).
There was no one else in the waiting room but it is the policy at Compton & Boren that if you are ten minutes late, the appointment is automatically rescheduled. Period. No exceptions. So, instead a staying a few minutes longer through their lunch hour, they would rather cancel this appointment (an hour essentially lost to the practice), the follow-up appointment this afternoon at 3:00pm (probably not lost, they will schedule a new "paying" client) and reschedule the appointments. Causing him wait another ENTIRE month when the treatments have already gone six months over the predicted treatment plan.
When Compton & Boren were still being paid, the office staff was accommodating, easy to work with, and willing to fit us in if we had to reschedule an appointment. Now that the office has been paid off since November, it seems they would prefer to reschedule, continue to push his treatment deadline, and today, disappoint him rather than make an allowance for a parent running late.
I believe it is to make a point and to get a new, "paying" client in.
There are very few orthodontists in Midland, Texas and it is understandable that Compton & Boren does have to make guidelines but another ENTIRE MONTH?
To make matters even more difficult, he has to have an implant placed when his braces (finally) come off, so we have asked his dentist repeatedly to reschedule this every time we go to Compton & Boren and find out his braces will remain on "one more month". The dentist made special accommodations to fit him in so he wold not be missing a tooth (when he removes the retainer to eat) his junior year of high school.
I would not recommend Compton & Boren Orthodontics to any of my friends, family, or even complete strangers.

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