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I left Sprint a long time ago - mostly due to their poor customer service.
Several years ago I called to make a payment over the phone and authorized a payment for the amount due $85.00, the rep took it upon herself (without my authorization) to take a $300.00 deposit, I had been an existing customer for years and my account had always been in good standing. She was very sneaky - she did the $85.00 payment first. Apparently had tried to do the $300.00 charge to my bank card - which would not have worked since there is a $300.00 cap on daily transactions, so she did $150.00. The next day another $150.00 was processed on my bank card. This was not discovered by me until Monday (transactions processed Friday and Saturday) when I was checking my bank account. Her actions caused my bank account to overdraft and several checks were return NSF.
I called Sprint in an attempt to resolve my dispute only to be told that by authorizing one payment, they could do what they wanted. When I explained what had happened and that the rep had no reason to request a deposit my call was sent to 'Ralph' in the fraud department which told me I needed to be in touch with the customer service/collections department, why was I bothering him since this was NOT a case of fraud. This is when I told him, well I don't know why I'm talking to you, customer service/collections transferred me over. Why would they do that if he couldn't help? He simply stated I don't know and hung up.
More recently, I had gone to the Beckley store to make a payment for a friend, serving in the armed forces. I attempted to use the Kiosk and had a check. After entering all of the banking information and payment amount I get a message that the transaction could not be processed and to see a customer service rep. There was a middle aged, skinny, balding man at the desk and I advised him that I needed to make a payment and he said I needed to use the kiosk, they're no longer ALLOWED to take payments at the registers. I showed him the slip the kiosk spit out and advised him the transaction had been booted out.'Oh, the kiosk only takes cash, debit/credit card transactions'. I'd asked why the option is there for check payments and he couldn't give me an answer and became quite rude and pointed out AGAIN that I must use the kiosk or make a payment over the phone.
Before leaving, I pointed out all of the multiple signs in the store that clearly state cash, debit/credit cards and CHECKS accepted at the kiosk. I told him they need to change that if check are honestly not accepted at the kiosk.