Bad dentures prompt consumer complaints

Jun 29, 2008 Full story: The Whidbey Examiner/STPNS 11

When a particularly hard candy bar cracked her partial denture this past January, Coupeville resident Veronica Murray had no idea just how much her life was about to change.

At the time, she never would have guessed the next three months would turn her life into a medical nightmare. Today, the 67-year-old owns a new set of dentures that don't work, is out $2,200 and is considering filing a civil lawsuit.

But her error wasn't in deciding to eat that candy bar. It was choosing Kevin Kowalski of Oak Harbor Denture Center, a local denturist whose service, according to Murray, is nothing to smile about.

Full Story

Bremerton, WA

#1 Jul 9, 2008
I have been trying to get a refund of our $2,200 dollars after my mother whom suffers from a brain disease decided not to go with dentures afterall. I have made numerous phone calls which non have been returned and even went to speak to Kevin in person. After several months of no luck we are looking to seek a public defender to hear our case. I've had it and am tired of wasting my time, my mother just wants her money back.

Spokane, WA

#2 Jul 22, 2008
Please don't paint all denturists with the same brush. This is an unfortunate, and isolated, incident. In the future, please go to a denturist who is a member in good standing of the Washington Denturist Association. Visit their website at

Fresno, CA

#3 Jul 25, 2008
My mom recently had dentures made because her old ones (over 20 years old)no longer fit her mouth and had turned very yellow. Everything seemed fine with her medicare paid for new dentures until she got them. They don't fit her mouth at all-her face sinks in and it appears to look like she has no teeth, making her look extremely old. Also, they made the bottom teeth really long and the uppers are very short-all you see if were to smile is the bottom teeth. The Dentist says it's her fault and that she should have told him during her fitting that they didn't look right (my mom is very shy and timid) I say it's the Dentist fault for not seeing it himself. Medicare won't pay for a new set. The Dentist told her it would cost her about $2000.00 for new ones. My Mom won't even wear the new ones because they look so awful. Is there anything that can be done? Did she get cheap dentures because they were paid for by medicare?

Branson, MO

#4 Aug 3, 2008
MEDICARE does not pay for dentures!


#5 Aug 15, 2008
Medicare DOES pay for full Dentures!!!!
Pro denturist

South Africa

#6 Aug 26, 2008
This is most unfortunate situation. Please do not be put off denturists by one bad example. Unfortunately one gets bad eggs in all professions. In this case it happens to be denturist, but it could just as easily have been an inexperienced dentist with almost no training in denture construction. the bottom line: One go to someone highly recommended with a reputation of excellence. Generally denturists are the experts because they see only denture patients all the time and are the denture specialists
whistle blower

United States

#7 Aug 27, 2008
The washington denturist assn just raised the licensing fee's to be a denturist. The reason was because of all the complaints they had to pay for the extra investigators. This is because the denturist did not receive the education they promised the voters when they voted for I-607. Even students that went to Bates Tech. school and were licensed sued the school and Dept. of Health because they could not sucessfully do the job. See Anderson v Dept of health. Pierce county (Tacoma) around 2000 or 1999. Its to bad the media will not do the real story on how the denturist program in Washington is being exploited because of the action of a few dishonest people who ran I-607 and how the Dept of Health employees at the direction of the Dental assn. is ruining a very viable and needed health care service. And how the whistleblowers were prosecuted to shut them up. Don't get rid of the denturist in Washington, just get rid of the people behind the corruption.

United States

#8 Sep 17, 2008
Also, you may want to check that the denturist is on the network. Not only will you save money on dentures, but also you will rest assured that the denturist is state licensed and has proper safety procedures in place in the office. Of course, in addition, a personal referral of a happy customer is always a big plus.
Chris US

United States

#9 Oct 11, 2008
Unfortunately, many times people will obtain dentures and never allow themselves to get used to them. Think of them as anything you purchase new, i.e. shoes, jeans etc. you have to break it in. This allows for a more comfortable fit. Often times people will go without teeth for such a long period of time when they do choose to put them in they cause discomfort. Remember the longer you go with out something the more likely certain elements of your oral anatomy will change.
Chester Kowalski

Kalispell, MT

#12 Nov 3, 2008
Well son you did it this time! I maxed out my credit cards to get you into school, so later on you can have a buisness that you did not want me involved with. So I packed up my belongings and moved back to Key West Florida where I was later killed in a moped accident on 1/24/2001!! You broke my heart Kevin!!

Santa Rosa, CA

#16 May 1, 2014
Kevin has been a shyster for many years. He's screwed me over and many others. He is not a good example of a denturist or anything else except maybe a con man who has managed to escape persecution for way too long.

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