Bad dentures prompt consumer complaints

Bad dentures prompt consumer complaints

There are 13 comments on the The Whidbey Examiner/STPNS story from Jun 29, 2008, titled Bad dentures prompt consumer complaints. In it, The Whidbey Examiner/STPNS reports that:

When a particularly hard candy bar cracked her partial denture this past January, Coupeville resident Veronica Murray had no idea just how much her life was about to change.

At the time, she never would have guessed the next three months would turn her life into a medical nightmare. Today, the 67-year-old owns a new set of dentures that don't work, is out $2,200 and is considering filing a civil lawsuit.

But her error wasn't in deciding to eat that candy bar. It was choosing Kevin Kowalski of Oak Harbor Denture Center, a local denturist whose service, according to Murray, is nothing to smile about.

Join the discussion below, or Read more at The Whidbey Examiner/STPNS.


United States

#1 Jul 9, 2008
I have been trying to get a refund of our $2,200 dollars after my mother whom suffers from a brain disease decided not to go with dentures afterall. I have made numerous phone calls which non have been returned and even went to speak to Kevin in person. After several months of no luck we are looking to seek a public defender to hear our case. I've had it and am tired of wasting my time, my mother just wants her money back.

United States

#2 Jul 22, 2008
Please don't paint all denturists with the same brush. This is an unfortunate, and isolated, incident. In the future, please go to a denturist who is a member in good standing of the Washington Denturist Association. Visit their website at

Fresno, CA

#3 Jul 25, 2008
My mom recently had dentures made because her old ones (over 20 years old)no longer fit her mouth and had turned very yellow. Everything seemed fine with her medicare paid for new dentures until she got them. They don't fit her mouth at all-her face sinks in and it appears to look like she has no teeth, making her look extremely old. Also, they made the bottom teeth really long and the uppers are very short-all you see if were to smile is the bottom teeth. The Dentist says it's her fault and that she should have told him during her fitting that they didn't look right (my mom is very shy and timid) I say it's the Dentist fault for not seeing it himself. Medicare won't pay for a new set. The Dentist told her it would cost her about $2000.00 for new ones. My Mom won't even wear the new ones because they look so awful. Is there anything that can be done? Did she get cheap dentures because they were paid for by medicare?

Ava, MO

#4 Aug 3, 2008
MEDICARE does not pay for dentures!


#5 Aug 15, 2008
Medicare DOES pay for full Dentures!!!!
Pro denturist

South Africa

#6 Aug 26, 2008
This is most unfortunate situation. Please do not be put off denturists by one bad example. Unfortunately one gets bad eggs in all professions. In this case it happens to be denturist, but it could just as easily have been an inexperienced dentist with almost no training in denture construction. the bottom line: One go to someone highly recommended with a reputation of excellence. Generally denturists are the experts because they see only denture patients all the time and are the denture specialists
whistle blower

United States

#7 Aug 27, 2008
The washington denturist assn just raised the licensing fee's to be a denturist. The reason was because of all the complaints they had to pay for the extra investigators. This is because the denturist did not receive the education they promised the voters when they voted for I-607. Even students that went to Bates Tech. school and were licensed sued the school and Dept. of Health because they could not sucessfully do the job. See Anderson v Dept of health. Pierce county (Tacoma) around 2000 or 1999. Its to bad the media will not do the real story on how the denturist program in Washington is being exploited because of the action of a few dishonest people who ran I-607 and how the Dept of Health employees at the direction of the Dental assn. is ruining a very viable and needed health care service. And how the whistleblowers were prosecuted to shut them up. Don't get rid of the denturist in Washington, just get rid of the people behind the corruption.

United States

#8 Sep 17, 2008
Also, you may want to check that the denturist is on the network. Not only will you save money on dentures, but also you will rest assured that the denturist is state licensed and has proper safety procedures in place in the office. Of course, in addition, a personal referral of a happy customer is always a big plus.
Chris US

United States

#9 Oct 11, 2008
Unfortunately, many times people will obtain dentures and never allow themselves to get used to them. Think of them as anything you purchase new, i.e. shoes, jeans etc. you have to break it in. This allows for a more comfortable fit. Often times people will go without teeth for such a long period of time when they do choose to put them in they cause discomfort. Remember the longer you go with out something the more likely certain elements of your oral anatomy will change.
Chester Kowalski

Whitefish, MT

#12 Nov 3, 2008
Well son you did it this time! I maxed out my credit cards to get you into school, so later on you can have a buisness that you did not want me involved with. So I packed up my belongings and moved back to Key West Florida where I was later killed in a moped accident on 1/24/2001!! You broke my heart Kevin!!

Santa Rosa, CA

#16 May 1, 2014
Kevin has been a shyster for many years. He's screwed me over and many others. He is not a good example of a denturist or anything else except maybe a con man who has managed to escape persecution for way too long.
Keith Allison

Spokane, WA

#17 Mar 2, 2015
The only purpose behind the licensure program for denturists was done to provide a few corrupt denturists with the ability to monopolize the denturist occupation in the state of Washington. Eric Hansen and others were behind the Initiative 607 scam that brought about the licensure program. The law clearly states that when a business, profession, etc. represents little, if any, potential for harm to the public, the occupation is to be regulated at the least restrictive level based upon potential for harm. Well, all empirical reports show that no one has ever been harmed by a denturist and/or the occupation of denturitry, and therefore the occupation should be "registered" rather than full licensure. As I said at the outset, the licensing scheme was set up to provide only a select group with the initial "licenses" they needed to practice. As further proof of the monopolization idea, if you check out the licensing fee for denturists, it costs $1,500.00 for their initial license, and another $1,500.00 every year in renewal fees. And, if you do a little further checking, I doubt you will find any other occupation that represents no proven potential for harm with such an outrageous licensensing fee.
Oh yes, you might want to know that when Eric Hansen and his bunch decided to run an Initiative to the people, he demanded that all prior registered denturists (which is the proper regulation for denturists) that if they didn't "donate" a minimum of $10,000.00 to his effort to introduce I-607 to the public, he would see to it that those who refused to pony up the demanded money, would never be allowed to practice denturitry in the state of Washington again.
There are many other prior registered denturists who will attest to the truth of what I just wrote here. But, don't rely on any of your state employees to do anything about this, they're as corrupt as those who went along with the phony denturist licensing scheme.

Spokane, WA

#18 Feb 7, 2017
I really like my denturist, but I'm pretty sure that they did my impressions wrong. The new dentures I bought 2 years ago fit very well (same denturist) but they were a bit scratchy, so I went in to have them polished. They insisted that I needed permanent relines, and they took the new dentures and changed them. They were really terrible, and the new surface under the teeth was very jagged with very large undercuts in the lining. I tried to explain that they did not fit, but I am bieng told that my bone musty have changed.(Confused about how it could change so much over a weekend, when they relined them)

They removed my back teeth from the previous dentures, so I bite my cheeks when I eat. When I run my fingers over the inner channel it is unbearably rough and sharp in places. When I pointed this out to my denturist, they said "somebody must have failed to polish then" It goes without saying that this caused me to seriously question thier process of quality control.

I've gone back about 10 times over the last few months, and spent a great deal of energy/money getting there in the snow. It STILL seems like they don't fit, and the only way I can eat is to put saran wrap in the lining when I eat, because, even after repeated "polishings" the surface is still so jagged. I didn't eat with my front teeth, before the relines, but apparently that is what these dentures do.

I'm a sculptor, so I know a bad cast when I see it. The relines I got were not smooth, and were a completely different shape than the ones I wore without a problem for 10 years. I can't eat the food that I am used to eating, and my jaw/gums have become so sore, that I've had to go to the doctor to address the pain.

I am confused about why a great denturist, like the one I've had for so many years, is acting like we can just keep "fixing" a bad cast, and I'm confused about why it is going on and on. Seemingly without end.

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