It is quite ironic and noteworthy, yet understandable why there are no reviews posted on this website about this business. Quite certainly they lack any credible, positive reviews, as ProSource lacks efficient and knowledgeable personnel, is unpunctual and is not consumer friendly, by any means. This is not a company that I can even remotely recommend, rather I warn potential customers that you will be extremely displeased with ProSource Wholesale Flooring.
From the onset of my order, I experienced problems. They were quite laxed in processing the order- it took at least two weeks to receive an invoice. Thereafter, that which I ordered was postponed for at 10 days-2 weeks, pushing my timeline back. Moreover, they were unable to obtain the corner pieces for which I paid, claiming that it would take one month the acquire them. I merely ordered white metro tiles and 6 corner pieces. I did not ask for a special color, texture, etc., just plain white 3x6 metro tile that one can find at plenty of other establishments. One may question my reason for chosing ProSource? Because they offered my designer a bit of a discount. Such situations call into play the validity of the saying “you get what you pay for.” Fortunately I had a very talented tile craftman who was able to cut the tiles accordingly, to replace the corner pieces.
Grouting became another issue. Evidently their sales representative doesn’t have the appropriate knowledge not to sell sanded grout for wall tiles, particularly those which are shiny. To obtain the unsanded grout, I would have had to wait another week. Rather, I went to a local tile company, who obtained the grout the following day: ironically they drove to Milwaukee, where ProSource is located, to pick up the bag that I needed.
Upon completion of the project, which took longer than expected (just as did their ordering and arrival of the materials), I had 8 full boxes of tiles, valued at more than $500.00 left over. Again, these are white tiles, not purple, yellow or green. Basic white tiles! They refused to allow a return as it was more than 30 days since I ordered the tiles. The date of the order versus the arrival was at least 2 weeks delayed! There is no possible way that I could have returned the boxes had my project ended on schedule. Yet, I did not even receive a discount for their tardiness, and I must pay for all of the tiles as well. This is not good business.
I own many other properties which will be in need tiles, flooring, etc. I can assure all who read this including ProSource that I will certainly not use their business and I forewarn anyone who is looking for a client friendly, helpful, knowledgeable store, that ProSource Wholesale Flooring in Franklin Wisconsin is not the place where you will get the best service, products and prices.