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OH YEAH CABS ARE HERE

Big Stone Gap, VA

#1 Feb 13, 2011
Logisticare is grrrrrrrrrrrreat.

Since: Jan 11

Location hidden

#2 Mar 29, 2011
OH YEAH CABS ARE HERE wrote:
Logisticare is grrrrrrrrrrrreat.
They are great in some respects, but not all. I know of a lady who was scheduled for surgery at Holston Valley back in the winter. They scheduled her with a driver from Rogersville, TN. The driver called her the night before and said he would definitely be there. A blizzard hit overnight and he didn't show up, didn't call, and Logisticare couldn't reach him. Nobody in Wise County was running that day, so the lady's surgery had to be cancelled. While I understand that the circumstances were unavoidable, WHY BOTHER scheduling someone for an appointment with someone so far away from them in the first place??? It doesn't take a rocket scientist to see that a big hint is the patient's address is VA and the driver's address is TN! And for a driver to cut their phone off so they don't have to report their reasons for not showing up is unexcusable and irresponsible. I think they should get rid of drivers who do that. People need to take responsibility for these jobs if that's what they're going to do to earn a living because people are counting on them. This lady worried about her driver having been hurt in a car accident trying to come after her. But she also learned to tell Logisticare NOT to send him anymore. She shouldn't have to even tell them that because they are responsible for setting up these rides, even if they aren't responsible for the rides themselves. Logisticare has a lot of bugs to work out of their system.

Another problem they have is not wanting to accept trips without a 5 day notice. Not everybody can give them a 5 day notice!!!
Enough

Big Stone Gap, VA

#3 Mar 30, 2011
The 5 day notice is required by DMAS In Va. it is not a Logisticare requirement.

Since: Jan 11

Location hidden

#4 Mar 31, 2011
Then people should contact their senators and congress people and get something done about that because people can't always wait to see someone for medical problems; and you can't always call an ambulance to take you for medical care. It seems like the poor people are the ones who suffer in this area because of changes politicians and government keep making to the system. Seems like for the people in this area, the local governments ought to get together and form a public transportation system for people. MEOC is great, but not always available and definitely not available on demand. Times are getting harder every day with gas prices on the incline and incomes not being increased. They harp and go on about not wanting people to be dependant on the system, but they're not doing anything to solve the problems that people are going through. As people get older especially, they are not able to afford cars, insurance, vehicle repairs and maintenance, or gasoline prices. They also can't always go to someone else for their transportation needs because the situation is affecting EVERYONE. I myself am fortunate enough to have a job, but it still costs me $20/day to get back and forth to work. I can imagine how hard it is for people with a lesser income than mine to make it to get around. But regardless, when the registered drivers running under Logisticare sign up to be drivers and get paid by the state to do what they're supposed to do, the state needs to enforce them to be where they are assigned to go and not allow them to get by with letting people down when they have these medical appointments. I realize that Logisticare has a shortage of people to do these trips, but part of the problem is that when people do the trips, they are shorted on the money they are paid to do them. Logisticare encourages people to get relatives or friends to be their drivers to these appointments, but when they do, they're not always reimbursed for the money it costs to take the people where they need to go. They ask the people doing the transportation to wait for their money and a lot of times, when they turn in their mileage, the checks they receive are correct for the amount per mile they agreed to accept, but their mileage is decreased from what they turn in. You cannot make a trip to Kingsport or Johnson City on peanuts anymore. When someone turns in a 2 way trip that is more than 40 miles each way and then they are only paid for half the trip, that is wrong; and it is misleading to tell these people that they will be reimbursed a set amount per mile ($0.40) and then send them a check for half the amount; thus causing the driver to run off more of their needed gas to run and get the problem straightened out to collect the money that they were shorted. This is a lot of the problem that Logisticare is having with providing transportation for these trips! Even if they do have requirements by DMAS, people are entitled to certain benefits under Medicaid and transportation to and from medical appointments is one of them. Logisticare needs to do something about these problems and help get them corrected.
Enough

Big Stone Gap, VA

#5 Mar 31, 2011
Unfortunatly not all Medicaid patients are allowed transportation.As for the mileage it is reimbursed from the patients home to and from appointment, going the shortest distance, that too is under medicaid guidelines.
Country Cabbie

Bridgeport, OH

#6 Oct 13, 2011
Logisticare offered us a contract in Ohio.
It had 5 pages of ways we would have to
PAY THEM! We would be responsible for no-shows, Patients without phones that work, wrong addresses, etc. etc. on and on for five pages!
They even wanted us to collect sales tax on rides (against the Ohio Revised Code) we would have to break state law to do that!
What a Crock! We said no.

Since: Jan 11

Location hidden

#7 Oct 13, 2011
You are lucky you READ the contract and didn't sign it! I wonder how many others didn't do that?
You Make Sense

Big Stone Gap, VA

#8 Oct 14, 2011
Spoken_Truth wrote:
<quoted text>
They are great in some respects, but not all. I know of a lady who was scheduled for surgery at Holston Valley back in the winter. They scheduled her with a driver from Rogersville, TN. The driver called her the night before and said he would definitely be there. A blizzard hit overnight and he didn't show up, didn't call, and Logisticare couldn't reach him. Nobody in Wise County was running that day, so the lady's surgery had to be cancelled. While I understand that the circumstances were unavoidable, WHY BOTHER scheduling someone for an appointment with someone so far away from them in the first place??? It doesn't take a rocket scientist to see that a big hint is the patient's address is VA and the driver's address is TN! And for a driver to cut their phone off so they don't have to report their reasons for not showing up is unexcusable and irresponsible. I think they should get rid of drivers who do that. People need to take responsibility for these jobs if that's what they're going to do to earn a living because people are counting on them. This lady worried about her driver having been hurt in a car accident trying to come after her. But she also learned to tell Logisticare NOT to send him anymore. She shouldn't have to even tell them that because they are responsible for setting up these rides, even if they aren't responsible for the rides themselves. Logisticare has a lot of bugs to work out of their system.
Another problem they have is not wanting to accept trips without a 5 day notice. Not everybody can give them a 5 day notice!!!
How dumb are you? What difference would it have made had a TN or VA driver been scheduled for the member? IT WAS A SNOW STORM- NOBODY WAS GOING ANYWHERE?!?! Unless you actually worked at LogistiCare, you would have no idea what it is like to try to get people scheduled for trips, and make sure they have a ride. As for your 5 day notice comment, LogistiCare DOES excuse that notice for urgent appointments, so check your facts before you post something idiotic. Thanks.:)
You Make Sense

Big Stone Gap, VA

#9 Oct 14, 2011
Country Cabbie wrote:
Logisticare offered us a contract in Ohio.
It had 5 pages of ways we would have to
PAY THEM! We would be responsible for no-shows, Patients without phones that work, wrong addresses, etc. etc. on and on for five pages!
They even wanted us to collect sales tax on rides (against the Ohio Revised Code) we would have to break state law to do that!
What a Crock! We said no.
That's funny, because LogistiCare was in Ohio for a long time.
driver

Haysi, VA

#10 Oct 15, 2011
Does logisticare pay for a parent to transport their own child (a minor) to the doctor?
You Make Sense

Big Stone Gap, VA

#11 Oct 19, 2011
They will for certain things, like a financial hardship.
Smokey

Fayetteville, GA

#12 Nov 23, 2012
I s anyone having a problem with Logisticare shorting them on their checks?
seriously

Phoenix, AZ

#13 Nov 28, 2012
Get a job an drive ur selves to dr... Instead of waitin on freeee ride
Chadkan

Charlotte, MI

#14 Sep 19, 2014
Smokey wrote:
I s anyone having a problem with Logisticare shorting them on their checks?
They short me on every check. They make the mistake and tell me there is nothing that can be done.
Donna

Big Stone Gap, VA

#15 Oct 4, 2014
Report it to the labor board.
disgusted by logisticare

Albuquerque, NM

#17 Apr 15, 2015
Smokey wrote:
I s anyone having a problem with Logisticare shorting them on their checks?
@Smokey, Yes I get shorted almost every trip! And the head of NM for this problem has been very HATEFUL & RUDE!!!! I get the run around she tells me the wrong number to call, etc.. etc...
I called yesterday in tears as I have waited for a month for my last payment & still it hasn't been paid. Then February was short it took them till now April 2015 to send the rest of what they owed me. I spoke with a woman named Tamasha in billing & she too was rude, wouldn't let me finish a sentence (yelled art me). Told me they don't take faxes, well This was faxed by my pain doctor Well before anything was sent to me stating they would no longer accept trip logs to be faxed. She told me to have them refax it & she would pay it right out, to put it ATTN: Tamasha so I called pain clinic the gal bless her heart did try 5 times Monday 4-13-15 then called Tamasha in billing nobody would answer, and then she called me Teresa from pain doctors office to tell me she tried again 4-14-15 at 7:00 a.m. 4 more times even had her supervisor try they called the fax number & it just rang, so it was on Logisticares end not the doctors office & I have proof they already received it 3-18-15 day of my appt. I was told by Tamasha too that she would prefer they be faxed but higher ups would allow it anymore. Again today the lady Celestee B. has blown me off after me crying telling her I was sicker than a dog throwing up from migraine to please log it in her system my trip is 352 round trip NOT 292! I live in NM she doesn't & I am tired of being treated like sh*t cause they can't or wont do their jobs correctly!!!! I tried to explain to her also that as she herself stated she would want to know where her checks where...and I can't goo to other appts. because of not receiving my reimbursements. I wont have them pick me up as have seen too many sit & not get picked up etc...
I also can't ever get through to them lots of times or even United Health Care to complain. That is another story as finished my assessment thing almost 2 years ago for a care giver & still nobody ever called me! Very poor company, and VERY UNPROFESSIONAL! If I didn't have to go out of town so much for doctors appts. I would switch but do need to be reimbursed, but we all need to be reimbursed the correct amount & on time! Also now they don't send us a schedule, which is NOT right!
disgusted by logisticare

Albuquerque, NM

#18 Apr 15, 2015
Chadkan wrote:
<quoted text>
They short me on every check. They make the mistake and tell me there is nothing that can be done.
That is not true they can fix it! As I wrote on another post they do this to me a lot! Call them on it, and ask for a supervisor & if you have proof tell them. I once told them I would take a picture of the highway sign stating the correct miles & send it too them! I wish my insurance covered Amerigroup again as they paid & the correct amount on time every time unless bad weather which can hold up mail but that is understandable.
CarlyQ

Knoxville, TN

#19 Apr 17, 2015
Logisticare is a joke. I worked there for a while and I can tell you they are not one single person that is professional there. It is compiled of pervs, snobs and fat lesbians. And if you are asked to complete a certain task nobody will help you. Glad I'm gone, to each there own.
Wont lie for Logisticare

Gravois Mills, MO

#20 Apr 24, 2015
On Logisticare's Missouri Gas Mileage Reimbursement Trip Log the driver is required to sign a statement stating "I hereby certify the information contained herein is true, correct and accurate.I called Logisticare on 4/24/15 to find out why a claim for 42 miles on 3/20/15 was denied. After numerous calls it was discovered that Logisticare had an incorrect date of 2/20/15 instead of 3/20/15 for the DR appointment I was trying to get reimbursement for and that was why the claim was denied. Rather then correct the information in Logisticare's computer system they asked me to resubmit the claim with an incorrect date on it. Is it any wonder they have trouble finding volunteers to drive people to Dr's appointments when they ask you to lie on forms and then state the info is correct. I refused to play their game and insisted that Logisticare correct the information and then reimburse me for the fuel. After numerous calls and spending a few hours a supervisor finally agreed to change the information and send out a reimbursement check May 1. I told them I should have already been reimbursed and they need to immediately send out the reimbursement. Logisticare's employee told me they were doing me a courtesy by not making me resubmit the claim with an incorrect date so I should be happy to get reimbursed and give them over a week to send a reimbursement check I should have already received. Really it is a courtesy to correct the info in their system so I can get reimbursed without having to lie? It's pretty bad when a company asks you to submit a form with incorrect information that the driver has to sign saying is correct in order to get reimbursed rather then correct the incorrect information in their system and provide the reimbursement immediately considering that reimbursement should have already been received. I will no longer volunteer to drive any of their patients to DR's appointments for just the cost of fuel reimbursement. Giving up approximately 3 hours of my time for each appointment is charitable enough. The least they can do is reimburse fuel costs per the agreement without expecting me to send in incorrect forms while expecting me to sign a statement that the information on the form is correct. Based on my experience with this company I would not work for a company that does business in this manner. After all if they expected me to falsify a reimbursement form, what kind of less than honest activities would they expect from their employees?
disgusted by logisticare

Albuquerque, NM

#21 Apr 24, 2015
Wont lie for Logisticare wrote:
On Logisticare's Missouri Gas Mileage Reimbursement Trip Log the driver is required to sign a statement stating "I hereby certify the information contained herein is true, correct and accurate.I called Logisticare on 4/24/15 to find out why a claim for 42 miles on 3/20/15 was denied. After numerous calls it was discovered that Logisticare had an incorrect date of 2/20/15 instead of 3/20/15 for the DR appointment I was trying to get reimbursement for and that was why the claim was denied. Rather then correct the information in Logisticare's computer system they asked me to resubmit the claim with an incorrect date on it. Is it any wonder they have trouble finding volunteers to drive people to Dr's appointments when they ask you to lie on forms and then state the info is correct. I refused to play their game and insisted that Logisticare correct the information and then reimburse me for the fuel. After numerous calls and spending a few hours a supervisor finally agreed to change the information and send out a reimbursement check May 1. I told them I should have already been reimbursed and they need to immediately send out the reimbursement. Logisticare's employee told me they were doing me a courtesy by not making me resubmit the claim with an incorrect date so I should be happy to get reimbursed and give them over a week to send a reimbursement check I should have already received. Really it is a courtesy to correct the info in their system so I can get reimbursed without having to lie? It's pretty bad when a company asks you to submit a form with incorrect information that the driver has to sign saying is correct in order to get reimbursed rather then correct the incorrect information in their system and provide the reimbursement immediately considering that reimbursement should have already been received. I will no longer volunteer to drive any of their patients to DR's appointments for just the cost of fuel reimbursement. Giving up approximately 3 hours of my time for each appointment is charitable enough. The least they can do is reimburse fuel costs per the agreement without expecting me to send in incorrect forms while expecting me to sign a statement that the information on the form is correct. Based on my experience with this company I would not work for a company that does business in this manner. After all if they expected me to falsify a reimbursement form, what kind of less than honest activities would they expect from their employees?
I am sorry these jerks did this to you! I am a patient & drive myself & am still waiting on a check which was due over a month ago, and one they screwed up & I sent back twice (so now I'm out stamps for other bills) then just after finding this forum Monday spent close to 3 hours on the
phone because & yes I am calling her out Rude b*tch Celestee Boneto suppose to be over NM & Making sure mileage is correct called me raising hell arguing with me about another rude bitch Tamasha which wont do her job in the claims/billing dept. which this Tamasha told me to keep the one they screwed up from this past Febuary & she has a stack she hasn't looked at yet my trip log may be in it well this is what Celestee complained about & told me "You are asking too much of me!" I called customer service two ladies couldn't believe she talked that way to me. I filed a grievance on both of them. Waiting now for a Care Cordinator & told them if I don't get my check soon & they don't start doing my mileage right I will contact the Better Business Bureau. I wish I didn't have to travel to Albuquerque so much for two specialty doctors as then I would change health care from United Health Care/Logisticare. But they are at the moment only ones to do gas reimbursement. I guess that is why they think it is ok to treat people like sh*t!

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