Review: Urban Optiques Vision and Eyewear
Posted in the Northville Forum
#1 Apr 11, 2011
Unfortunately, too many bad experiences too chalk up to an off day. My first visit, while filling out paperwork I was subjected to the desk assistant being horribly condescending and downright rude to someone on the phone. I was then treated to waiting 40 min past my appt time until seeing the doc, no apology from Dr Cardwell or her assistant. On my second follow up visit, she did not have the equipment she needed to look at my eye properly and sent me to TLC in Ann Arbor. After an additional $425 to TLC, the issue Dr. Cardwell thought she saw ended up being nothing at all. She knew I did not have insurance and therefore could not purchase my contacts after the $600 bill between her and TLC so I waited until I could afford it again. When I called to get my contact prescription, I was told I would have to pay an additional $45 since it had been six months. So here I am,$600 lighter and no contacts. I would rather pay for a new appointment with a new doctor than continue doing business with Urban Optiques. Bottomline: rude service, Dr. Cardwell is not overly friendly, over priced frames (found the Lanvin ones I wanted elsewhere for half what Urban Optiques was charging!), if there is anything out of the ordinary they are ill equipped to examine it and finally, they are not understanding to the uninsured. Beware!!
#2 Oct 4, 2014
You are not the only one .they have had my glasses for over a year never a call then out of the blue I get a call . what the hell I thought I lost them. I talk to a very nice young lady that explain she had just started work there and how very sorry she is. I told her I would pick them up when I can, seeing its been over a year when I called back to ask if she could mail them to me I got someone else saying she don't work here anymore and no they would not be mailing them to me , and to add to it they want to charge me a shelving fee for the time that they have had them. I will be seeing them in Court.
#3 May 29, 2015
Save yourself a lot of hassle - Don't go to this establishment. I had a scratched lens on my eyewear and brought my glasses into Urban Optiques a month ago to get the lens repaired. They told me initially it would be two weeks. After two weeks I called to see if/when they would be ready and after waiting 10 minutes on hold was told they were not in yet. I called the next week, same story. On hold for five minutes. Call back - maybe they forgot me. Nope, put me on hold for another 7 minutes, just to tell me that they aren't in yet. Yesterday I had had enough and told them, just give me my glasses back. Two hours later was told my glasses were in. I asked at that time to speak with the manager. Not available. No call back. Arrived this morning to pick up my glasses. They aren't in yet. No explanation as to why it has been a month, no explanation as to why I was told they were ready to be picked up and weren't. NO explanation. Just a blank stare looking back at me. I wouldn't recommend this place to anyone, ever. In fact if anyone asks me I'll tell them this is the worst service I've had in a very, very long time.
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