Factory Paint in Weymouth
Frustrated Customer

West Boylston, MA

#1 Mar 25, 2009
Has anyone had any dealings with Factory Paint in Weymouth? My husband and I found some decorations we fell in love with and wanted to use in the nursery we're setting up for the baby we're expecting. My husband called Factory Paint last Thursday and the woman he spoke to said that the cost of the decorations is $16.99. Based on that information, we drove to the store two days later and placed an order. Two days after that, the same woman who'd quoted my husband $16.99 called me and said that the price of the decorations was actually going to be $24.95 apiece. Since we'd been planning to buy six of these decorations, this was a very significant price difference! My husband called the store again to ask why they'd raise their price nearly $8 in two days and the woman he spoke to said that the price he'd originally been given was really more of an estimate. That is absolutely NOT what had been communicated to him the first time he'd called. He'd been given a firm quote. Even though they acknowledged the inconsistency, no one at the store was willing even to meet us halfway on the price discrepancy, much less to absorb the difference in its entirety, as they should. This refusal to accept responsibility for their mistake has left a very bad impression on me. I wish there was a way to hold Factory Paint accountable for their misquote. Has anyone else had problems with them? Does anyone have any suggestions as to how to deal with this?

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

North-Weymouth Discussions

Title Updated Last By Comments
black lives still don't matter 18 hr Walton 2
News 13-year-old shot in Chelsea 23 hr former democrat 1
Braintree Man Following Woman Thu Female Walker 1
News Police investigate fatal shooting in Lawrence Oct 18 former democrat 1
News Jessica Rinaldi/Globe staff Governor calls on f... Oct 18 former democrat 1
News Man dies from injuries after being shot in Lawr... Oct 18 former democrat 1
why do white men act like they don't like black... (Mar '11) Oct 18 Go Blue Forever 124

North-Weymouth Jobs

More from around the web

Personal Finance

North-Weymouth Mortgages