Factory Paint in Weymouth
Frustrated Customer

Charlestown, MA

#1 Mar 25, 2009
Has anyone had any dealings with Factory Paint in Weymouth? My husband and I found some decorations we fell in love with and wanted to use in the nursery we're setting up for the baby we're expecting. My husband called Factory Paint last Thursday and the woman he spoke to said that the cost of the decorations is $16.99. Based on that information, we drove to the store two days later and placed an order. Two days after that, the same woman who'd quoted my husband $16.99 called me and said that the price of the decorations was actually going to be $24.95 apiece. Since we'd been planning to buy six of these decorations, this was a very significant price difference! My husband called the store again to ask why they'd raise their price nearly $8 in two days and the woman he spoke to said that the price he'd originally been given was really more of an estimate. That is absolutely NOT what had been communicated to him the first time he'd called. He'd been given a firm quote. Even though they acknowledged the inconsistency, no one at the store was willing even to meet us halfway on the price discrepancy, much less to absorb the difference in its entirety, as they should. This refusal to accept responsibility for their mistake has left a very bad impression on me. I wish there was a way to hold Factory Paint accountable for their misquote. Has anyone else had problems with them? Does anyone have any suggestions as to how to deal with this?

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

North-Weymouth Discussions

Title Updated Last By Comments
News Mother Turns In 44-Year-Old Son Who Allegedly S... 3 hr Kelly F 1
Top 10 Boston Instagram accounts to follow! Nov 22 Bostonguy555 1
News Keller @ Large: Casinos Have Been Bad Luck For ... Nov 18 Dove 3
News Orleans District Court (Aug '09) Nov 14 LawGuy 22
News Revere mayor unsure of a recount Nov 14 EverettCitizen 3
Depression (Aug '14) Aug '14 former friend 1
News Dog dies at doggie daycare Land of Pawz in Weym... (Dec '13) Dec '13 Sas 1
More from around the web

Personal Finance

North-Weymouth Mortgages