Trouble at the other end of 911: Insi...

Trouble at the other end of 911: Inside Ramsey County's emergen...

There are 132 comments on the TwinCities.com story from Jul 5, 2008, titled Trouble at the other end of 911: Inside Ramsey County's emergen.... In it, TwinCities.com reports that:

This text is replaced by the Flash movie. Police on emergency runs were sent to wrong addresses, sometimes in the wrong cities.

Join the discussion below, or Read more at TwinCities.com.

Front Line

Saint Paul, MN

#117 Jul 7, 2008
Mega merger = Mega issues. There are many issues that have been addressed and some that still need to be addressed with the dispatch center. Some issues include training, funding, staffing, and constant protocol changes that the dispatchers have to keep up with to name a few. While no system is perfect and I personally don't care for the merger, I hope that those in power take issues seriously and correct them in a timely matter. I don't necessarily like the idea of Fletcher taking over but if it draws attention to the issues and expedites them getting resolved, so be it. Bottom line. All parties involved have a responsibility to the cities involved to do what is right and best for the citizens.
Good Luck.
Get a Clue

Cottage Grove, MN

#118 Jul 7, 2008
A-non wrote:
<quoted text>
WACKO!!!!!
Agreed....total complete wacko.
Get a Clue

Cottage Grove, MN

#119 Jul 7, 2008
annonymous wrote:
<quoted text>
and your NORMAL? be afraid world....he's actually living among us.
Exactly. Complete wacko. Probably works for a woman who is smarter and more competent than he is....
Someone who knows

Saint Paul, MN

#120 Jul 7, 2008
It's really sad when Fletcher uses his former dispatch employees as spies to report all of the problems at the Communications Center. As far as freedom of speech goes, he never allows that in his department. Shame on you former Sheriff dispatchers for succumbing to his political antics. Maybe you should work at getting along with your fellow workers and coming up with ways to make your department successful. If Fletcher worked as hard at providing training for his law enforcement staff, keep an open mind to what his employees have to offer, staff understaffed units like the Patrol & Jail Divisions, etc., his department might become the fine department it once was.
LOL

Saint Paul, MN

#121 Jul 7, 2008
no need to know wrote:
A friend of mine has applied to work at the ECC a few times now. Over qualified. And there are some of the dispatchers that do not even live in Ramsey County. How are the supposed to know the streets? Lets hire someone who knows where to go and how to read a map. Over worked? And the rest of the Americans aren't? We all have to cover for the sick too. Quit your b*tching! Do your jobs. You all had weeks of training last year when the centers merged. Or are you looking to get more of my tax dollars? You get paid $20+ an hour already. Too much to sit on your a**es if you ask me. Stress? Never heard of it! Right! Whatever! We all have it. In homes and at jobs. WAH WAH WAH! Let Fletcher take over, hire a few good, even if over qualified people. Cut back on the O.T. you're being paid. Cut back on what I pay in taxes. I heard Washington County was hiring Dispatchers a while back. Why didn't you do there? If it's so bad here, leave!
Maybe your friend didn't get the job because she/he was over qualified in flipping burgers.
And... If they expected to get 20.00 per hour they are also sadly mistaken.
Get over it

Saint Paul, MN

#122 Jul 7, 2008
Someone who knows wrote:
It's really sad when Fletcher uses his former dispatch employees as spies to report all of the problems at the Communications Center. As far as freedom of speech goes, he never allows that in his department. Shame on you former Sheriff dispatchers for succumbing to his political antics. Maybe you should work at getting along with your fellow workers and coming up with ways to make your department successful. If Fletcher worked as hard at providing training for his law enforcement staff, keep an open mind to what his employees have to offer, staff understaffed units like the Patrol & Jail Divisions, etc., his department might become the fine department it once was.
Stop your whining...you lost the sheriff's election, end of story! All of you Fletcher haters, and you know which ones I am talking to, are irrelevant--and so are your opinions! You are like a bunch of gossiping little junior high school girls. I have some advice for you: grow up and get over it.
frustrated

Saint Paul, MN

#123 Jul 8, 2008
Get over it wrote:
<quoted text>
Stop your whining...you lost the sheriff's election, end of story! All of you Fletcher haters, and you know which ones I am talking to, are irrelevant--and so are your opinions! You are like a bunch of gossiping little junior high school girls. I have some advice for you: grow up and get over it.
well, doesn't that sound familiar...."get over it"
Finally

Saint Paul, MN

#124 Jul 8, 2008
Julia .... someone who gets it!!!!!
Tom

United States

#125 Jul 8, 2008
I work in a seperate 911 Dispatch center and work with not only Ramsey County but also Dakota County. Both centers have problems with the time it takes to pick up 911 calls. One to two minnutes on some afternoons. This is just not there problem the other big agencies also have the same problem, Minneapolis, Hennepin, State Patrol have long answer times in the afternoon. This is caused by poor staffing and the biggest reason is because people call 911 for non-emergencies. We can blame the Sheriffs and Chiefs of Police for this as they have told people to call 911 for everything, from running out of gas to my 5 year old is not doing what I told him and I want him removed. The Sheriffs and Chiefs want a squad sent. This is for higher numbers so they can get more funding for more police but never more support staff. Training is also a issue along with policy changes, like St Paul FIRE not responding to vehicle fires until flames are showing, Hint to Ramsey, use the ANI/ALI button to find what city the cell phone is comming from, if a old phone will give you cell tower location, within 3 miles, and new phone WPH2 will give you a location of the phone, you will know if it is comming from St Paul or Moundsview!! For all agencies, START TRAINING DISPATCHERS, AND STAFF SO WE ARE NOT ALL OVERWORKED AND TIRED WHEN AT WORK IT WILL BE BETTER FOR ALL OF US.
cal911

Los Angeles, CA

#126 Jul 8, 2008
I come from a center where we had 56 cities that we dispatched for and nearly 3700 sq. miles. We would average 275,000 calls for service a year. Those were just fire/ems calls. We also provided EMD whenever the need was there. Since we had many cities we would ask the questions for call interrigation. address, house or apt or business, phone number, cross street, and verified by what city is this in? and would repeat this info back, also verify by the ANI/ALI if it was the same as being given. Reading about the Sheriff making threats of taking over the Comm Center, is not good. Instead, maybe the approach should be is to work with the center and it's employes to see where the issues are. In all cases where you have a merger, you'll always have issues from minor to serious, LISTEN to your employes, they are the ones working with the system. Who better then them would have ideas as to what is working and what is NOT. So many times mgmt does not want to listen to its emplyes when it comes to issues as to why it is not working. Afterall, who are we there for?(The Public and those in need). Now an issue I have here is, If you're giving EMD instructions and your operators don't know what an (MI) is, then there is something seriously wrong with your EMD Training. What EMD protocal are you using in Ramsey County? I just completed the National EMD Class and it's wonderful. For the Call Taking, all should be standerized for the entire center and all trained the same. I would love to be able to tour this center. I am open to any communications from anyone regarding these issues or others.

[email protected]
cal911

Los Angeles, CA

#127 Jul 8, 2008
Is there a communications board here for the Ramsey County Comm Center? or is it handled by just 1 person?

Whats the training like? classroom, one on one floor training? ride alongs with Law Enforcement and Fire Depts? What type of requirements are needed to be qualified for the job? If you don't use this testing program, you might,(Criticall) for pre-testing, this is great, you can modify this for your center. With this, you can sort out those that don't make the grade with this testing. What type of wages are does a person start out at? If you have someone in RANK who is on a POWER Trip, that will NEVER work in a combined center, trust me, I come from a center where they promote new employees from within 1 yr of service to supervisor. Now how darn stupid is that? I have 32 yrs. in Public Safety Communications experience and feel safe in voiceing my opinion or thoughts here.
Just trying to survive

United States

#128 Jul 8, 2008
For those asking about the training. The telecommunicators are not trained for medical questioning. Only certain calls that are in a select few cities in the county get handled by the trained EMD's. The other callers / cities get questioned by medically untrained telecommunicators that enter a call for a deputy / officer to respond then tranfer the caller to Allina or whichever ambulance services covers that area (mainly Allina).
NON GOSSIPER

Saint Paul, MN

#129 Jul 8, 2008
Get over it wrote:
<quoted text>
Stop your whining...you lost the sheriff's election, end of story! All of you Fletcher haters, and you know which ones I am talking to, are irrelevant--and so are your opinions! You are like a bunch of gossiping little junior high school girls. I have some advice for you: grow up and get over it.
Fletcher is the biggest recipient of gossip there is. He loves it when people come into his office to criticize other people or departments. He calls it an "open door policy". His old dispatchers are gossiping like little junior high school girls and tattling on their co-workers & bosses.
Bob Fletcher

Minneapolis, MN

#130 Jul 8, 2008
I think its time to clean house. Union or non-union. This kind of behavior is not tolerated in this community. You all are acting adolescent. I will have review process started immediately to see who is the biggest crybaby and work my way down to the janitor. If he gives me any guff. I will lock him up in closet until he says uncle. If I here so much as a peep out of any of you dispatchers I will ask you to wear a hat. I mean it.
I love Bob

Minneapolis, MN

#131 Jul 8, 2008
Mr. Fletcher is one of the most honest and most decent men I have ever known. I once saw him in the day save three girls from a burning house off old hwy 8.
He has character, charm and strong wit to match his ruggedly handsome face. I strongly disagree with all the bickering its not good for moral and certainly is not good for all young who look up to him as a role model and a man of courage. Stick to your guns Bob don't let these mean people bother you. I will give you call and chat. We can go out to Outback. I know you like a good Kansas City rib eye.
Get a Clue

Cottage Grove, MN

#132 Jul 8, 2008
Amen Bob lover. He is a great sheriff.
Yes he is

Saint Paul, MN

#133 Jul 8, 2008
Get a Clue wrote:
Amen Bob lover. He is a great sheriff.
Sheriff Fletcher is doing a fine job! Thank you Sheriff Fletcher.
nineoneone

Minneapolis, MN

#134 Jul 8, 2008
shut up when your talking to me!
Keep up the Good work

Minneapolis, MN

#135 Jul 8, 2008
Bob Fletcher follows a long line of fine Sheriffs
I remember Sheriff Headman. My father was the justice of the peace for White Bear Township.
My father was JP from 1952 until the end of JP process in the mif 1970. My father passed away a war hero and a Lt. in White Bear lake. You can judge a man by how many people come to his or her funeral. He was a friend Of H.H Humphrey. My mother 90 hag a pipe break in the house last winter in the house my father builtin 1946. Two deputies stayed with My mother all night and comforted her. She sent a letter to Bob and recognized these God fearing loving officers. I voted for Bob because I don't believe in appointments. Ramsey County is the best in the United states. Albert Bishop Jr.
thanks Bob

Minneapolis, MN

#136 Jul 8, 2008
Ramsey County is the best County department in the US. It has always been that way. The Officers
are the best. The People made their choice. Thats Democracy. Stop pointing fingers it is shameful. Now at the age of 50 I can say every County should be jealous of having such a great Sheriff.
Please stop the bitterness ang rally together for the same cause. Serve the Public.

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