Trouble at the other end of 911: Insi...

Trouble at the other end of 911: Inside Ramsey County's emergen...

There are 132 comments on the TwinCities.com story from Jul 5, 2008, titled Trouble at the other end of 911: Inside Ramsey County's emergen.... In it, TwinCities.com reports that:

This text is replaced by the Flash movie. Police on emergency runs were sent to wrong addresses, sometimes in the wrong cities.

Join the discussion below, or Read more at TwinCities.com.

Proud to be 911 worker

Saint Paul, MN

#24 Jul 6, 2008
Thanks to all of you at the center who have worked extremely hard with the little information you were given when this cetner opened. You have all come a long way in a short time and have set a great example to me of what it takes to be a team player. There has been some whining and gnashing of the teeth but that's to be expected when you are telling people they need to make changes to what they have always known. People are not perfect. We work as a "team" to make sure things are done right. We work as a "team" to ensure the proper help is being sent. We work as a "team" to see that the officers, and the firefighters are safe and the citizens of the cities we serve get the help and direction that they need with out fail. I am proud to work with you in this "fish bowl". Let them talk...they don't have a clue.
Proud to be 911 worker

Saint Paul, MN

#25 Jul 6, 2008
SUGA wrote:
I FEEL SOOOO SORRY FOR THESE OPERATORS AND DISPATCHERS. I WORK FOR THE MINNEAPOLIS COMMUNICATIONS CENTER AND I KNOW FOR A FACT THAT IF THEY HAVE THE INADEQUATE STAFFING THAT WE HAVE THEN THAT WOULD BE TO BLAME FOR THE PROBLEMS SUCH AS ENTERING A CALL FOR A WRONG ADD AND NOT THE OPERATOR. IF THEY WEREN'T GETTING BEAT UP ON CALLS RINGING OFF THE HOOK THEY WOULD BE ABLE TO TAKE THEIR TIME ON EACH CALL INSTEAD OF BEING RUSHED. I KNOW OUR CENTER WON'T ALLOW US TO TELL THE PUBLIC THAT AT TIMES THERE ARE OFTEN ONLY 2 OF US ANSWERING CALLS FOR THE ENTIRE CITY OF MINNEAPOLIS BUT THEY ARE QUICK TO SIDE WITH THE PUBLIC WHEN ONE OF US MAKES A MISTAKE AND IT MAKES THE NEWS! THE GENERAL PUBLIC HAS NO IDEA WHAT GOES ON IN 911 CENTERS AND HOW MANY ABUSES WE TAKE FROM CALLERS AND MANAGEMENT WHO DO ABSOLUTELY NOTHING TO RECTIFY PROBLEMS IN THE WORK PLACE. IT DOESN'T HELP WITH NEWS STORIES LIKE THIS ONE THE COULD LEAD PEOPLE TO BELIEVE THAT THE OPERATORS ARE INCOMPETENT WHEN THEY ARE IN ONE OF THE HARDEST JOBS THERE IS AND WORK HARD DOING THEIR PART TO SAVES LIVES EVERY SINGLE DAY. IT WOULD BE NICE IF SOME NEWS PERSON WOULD STOP BY THE RAMSEY COUNTY OR MINNEAPOLIS CENTER UNANNOUCED DURING A BUSY TIME OF THE DAY SO THEY CAN SEE HOW HARD WE WORK AND THOSE OF US WHO ARN'T AFRAID TO SPEAK UP AND SHOW YOU ALL THE FLAWS WITH MANAGEMENT, STAFFING AND EQUIPMENT WHICH ARE THE REAL CAUSES FOR ERROR OVER HUMAN ERROR.
Amen, Sister.
anonymous

Saint Paul, MN

#27 Jul 6, 2008
Another example of tax payers' money wasted!

What are Scott Williams and his staffs qualifications? Sounds like chimpanzees could do a better job. Disgusting that people are scared to mention a problem for fear of retaliation. What a hostile place it must be to work!!

I back Fletcher's takeover 100%. If he is the king, I shout "Long Live The King!." May he liberate the poor workers from the horrible staff that manages them! Send Williams and his team to exile!
Deputy Dog

United States

#28 Jul 6, 2008
concerned parent wrote:
my daughter is employed at this center and I am deeply concerned about the way the center is being run the mountains of overime the worker's are required to take on,the lack of training before they are put on the boardsand the short staffing and it seems management is trying to minimize all this for the almighty dollar,rather than the safety and wellbeing of law inforcement firefighter's and emergency medical personal as well as the citizens of Ramsey county and its dispatch employee's.my daughter loves her job don't get me wrong that is why she continue's to work under these condition's even though the cost of her health and family is at stake.kudo's to Bob Fletcher for stepping up on this matter.
My point exactly! There is a training issue here that seems to get thrown under the bus, so some people can just rant about the sheriff, whom they don't like.
A Proud American

Minneapolis, MN

#30 Jul 6, 2008
Stephen Canavan wrote:
<quoted text>LOL It is unfortunate that some people in the service sector have poor language skills.
Nowhere was it stated that language was a communication problem. It is unfortunate for America that racists like you exist. But cest la vie!(Pardon my French):)
concerned citizen

Saint Paul, MN

#31 Jul 6, 2008
Speaking of racism, how are minorities treated in such a hostile place? I can only imagine. My goodness, time for a change!
Emotional 911 Operator

Saint Paul, MN

#32 Jul 6, 2008
Meoooooooooooooooooooooooooooo oow
;-)
Anonny

Saint Paul, MN

#33 Jul 6, 2008
The heart attack example, while scary sounding, is a moot point. If the term "myocardial infarction" was used it sounds like the caller was probably a staff member at a nursing home, which means the patient was already being treated. Since it was in Vadnais, that means Allina Ambulance dispatch (separate from the ECC) was handling the specifics, and should have been on scene before the 6 minute mark anyway. The responding deputies would have been at the bottom of the expertise ladder and honestly, just standing in the way.
Tyler

United States

#34 Jul 6, 2008
What you see here are experienced professionals who are concerned about the service and safety to the officers on the street and the public they protect and serve. They feel responsible for their safety and are trying to prevent impending tragedy. They are speaking out to protect YOU! Nothing more, nothing less. I thank them.
Frustrated

Saint Paul, MN

#36 Jul 6, 2008
Anonny wrote:
The heart attack example, while scary sounding, is a moot point. If the term "myocardial infarction" was used it sounds like the caller was probably a staff member at a nursing home, which means the patient was already being treated. Since it was in Vadnais, that means Allina Ambulance dispatch (separate from the ECC) was handling the specifics, and should have been on scene before the 6 minute mark anyway. The responding deputies would have been at the bottom of the expertise ladder and honestly, just standing in the way.
True, Allina would be dispatched but first the nursing staff calls the ramsey county communication center to request the medics from allina. Before they actually get connected to allina we (the telecommunicators) have to ask medical questioning that THE MAJORITY OF US AREN'T TRAINED FOR and enter a call for a deputy to respond THEN connect the caller to Allina!
Anonny

Saint Paul, MN

#37 Jul 6, 2008
From the article: "Ramsey County dispatchers wrote in a list of problems they compiled: "St. Paul's center had operated on a 'quantity not quality' in taking their phone calls and still does. Not enough information is obtained by their call takers, which puts everyone at risk."

The suburban dispatchers on the day shift need to stop blaming everything on the staff from Stpaul. Maybe that quantity taught the Stpaul staff what information was actually important. Sorry, but you cant spend 5 minutes on the phone personally investigating every routine report call.
Grapevine

Saint Paul, MN

#38 Jul 6, 2008
"The dispatcher asked not to be named, afraid of losing a job after the center's director sent a memo to employees saying "behavior that undermines teamwork needs to change." The memo cited, as an example, making statements to "persons outside the department that demonstrate distrust in the skills or ability of a group of coworkers."

That dispatcher is lucky she didnt already lose her job for violating FEDERAL confidentially laws when she took victim information outside the ECC while on her own little personal mission to stay buddy buddy with her boyfriends in the shriiffs department. She didn't agree with how things were being handled, so she went outside the chain of command with her petty nitpicking. Now Fletcher is grandstanding and calling his reporter buddies to blow things out of proportion. Admittedly, ECC management needs a wake up call, but the scare tactics used in this article do nothing but damage the reputation of 100+ amazing and hard working people.
Cindy Stainker

Saint Paul, MN

#40 Jul 6, 2008
Heywood Ja wrote:
<quoted text>
Cindy,
Sharon's a Nut-Job that comes on here to try to spew her own personal agenda to try and garner support for her cause(s). I think she thinks that if she pukes it out there enoough, people will start believing it.
Oh, and by the way, don't click on her Hyperliks that she posts. It tries to install Spyware on your machine.
I have seen lots of her stuff on here. Thanks for the heads up on the Hyperlinks.
anonymous

Minneapolis, MN

#41 Jul 6, 2008
SUGA wrote:
I FEEL SOOOO SORRY FOR THESE OPERATORS AND DISPATCHERS. I WORK FOR THE MINNEAPOLIS COMMUNICATIONS CENTER AND I KNOW FOR A FACT THAT IF THEY HAVE THE INADEQUATE STAFFING THAT WE HAVE THEN THAT WOULD BE TO BLAME FOR THE PROBLEMS SUCH AS ENTERING A CALL FOR A WRONG ADD AND NOT THE OPERATOR. IF THEY WEREN'T GETTING BEAT UP ON CALLS RINGING OFF THE HOOK THEY WOULD BE ABLE TO TAKE THEIR TIME ON EACH CALL INSTEAD OF BEING RUSHED. I KNOW OUR CENTER WON'T ALLOW US TO TELL THE PUBLIC THAT AT TIMES THERE ARE OFTEN ONLY 2 OF US ANSWERING CALLS FOR THE ENTIRE CITY OF MINNEAPOLIS BUT THEY ARE QUICK TO SIDE WITH THE PUBLIC WHEN ONE OF US MAKES A MISTAKE AND IT MAKES THE NEWS! THE GENERAL PUBLIC HAS NO IDEA WHAT GOES ON IN 911 CENTERS AND HOW MANY ABUSES WE TAKE FROM CALLERS AND MANAGEMENT WHO DO ABSOLUTELY NOTHING TO RECTIFY PROBLEMS IN THE WORK PLACE. IT DOESN'T HELP WITH NEWS STORIES LIKE THIS ONE THE COULD LEAD PEOPLE TO BELIEVE THAT THE OPERATORS ARE INCOMPETENT WHEN THEY ARE IN ONE OF THE HARDEST JOBS THERE IS AND WORK HARD DOING THEIR PART TO SAVES LIVES EVERY SINGLE DAY. IT WOULD BE NICE IF SOME NEWS PERSON WOULD STOP BY THE RAMSEY COUNTY OR MINNEAPOLIS CENTER UNANNOUCED DURING A BUSY TIME OF THE DAY SO THEY CAN SEE HOW HARD WE WORK AND THOSE OF US WHO ARN'T AFRAID TO SPEAK UP AND SHOW YOU ALL THE FLAWS WITH MANAGEMENT, STAFFING AND EQUIPMENT WHICH ARE THE REAL CAUSES FOR ERROR OVER HUMAN ERROR.
Oh bull shit!!! 911 operators have adequate training by the county. You're just here to make some stupid ass talking points memo for the government-employed union that doesn't grasp reality! Give me a break! If 911 operators can't do their job right, then they need to be fired by the country! Public safety comes first than protecting the bureaucracy.
St Paul Citizen

Minneapolis, MN

#42 Jul 6, 2008
You don't want Fletcher to take it over. Better call your union and find away to keep him out or his family and retired buddies will take your jobs. Work it out because the alterative is even worse. Flaherty will be in charge of the entire center. His time runs out after the RNC they need to keep him on the pay role as the new dispatch superintendent. No Joke!
Mustangsally

West Fargo, ND

#43 Jul 6, 2008
anonymous wrote:
Another example of tax payers' money wasted!
What are Scott Williams and his staffs qualifications? Sounds like chimpanzees could do a better job. Disgusting that people are scared to mention a problem for fear of retaliation. What a hostile place it must be to work!!
I back Fletcher's takeover 100%. If he is the king, I shout "Long Live The King!." May he liberate the poor workers from the horrible staff that manages them! Send Williams and his team to exile!
Good question! Qualifications obviously were not a factor. It was more like language in a MOA or others would be in those management positions. Others who are already doing the work!
Sherri K

United States

#44 Jul 6, 2008
Sam wrote:
911 centers are normally staffed by women who are to emotional to do an adaquate job.
They normally aren't professional. 911 centers are normally like a cat house.
Hey Sam,
I'm sorry you may have had some some bad experiences with your Mom in the past. If you need to indicate more than normal the word should be too and not to! I hope this sounds at least as petty as your ridiculous comment. I would love to know how long you would last as an operator. Why not run along and look up empathy in the dictionary and perhaps volunteer to listen in on these 911 calls.
Some one who cares

Saint Paul, MN

#45 Jul 6, 2008
I am familiar with several members of the new ECC and they happen to be on different shifts and have different roles. I have heard accounts of what is happening there. Its all caused by a lack of proper training on the new equipment, short staffed, poor training of new personnel, and poor supervision. The supervisors see people sleeping on shifts, coming in late, abusing sick time, they do not review the work being done, sign off on new employees knowing they are not properly trained and not correcting any of the problems mentioned.
from one who knows

Rosemount, MN

#46 Jul 6, 2008
anonymous wrote:
<quoted text>
Oh bull shit!!! 911 operators have adequate training by the county. You're just here to make some stupid ass talking points memo for the government-employed union that doesn't grasp reality! Give me a break! If 911 operators can't do their job right, then they need to be fired by the country! Public safety comes first than protecting the bureaucracy.
wow - sounds like annonymous here has absolutely no clue but likes to "sound" ever so righteous...get real buddy - you don't even know what your talking about! matter of fact, i think i've gotten calls from you!
annonymous

Rosemount, MN

#47 Jul 6, 2008
Sam wrote:
911 centers are normally staffed by women who are to emotional to do an adaquate job.
They normally aren't professional. 911 centers are normally like a cat house.
and your NORMAL? be afraid world....he's actually living among us.

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