Nine Nights in the Dark, Frustrations Run High - NBC29 WVIR Charlottesville, VA News, Sports and ...

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John Seal, an Appalachian Power customer has hooked up his truck to power two fans in his house.

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Virginia gal

Charlottesville, VA

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#1
Jul 9, 2012
 

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I am also an AEP customer. I was out of power for 7 nights.
I give them a big fat F for their customer service.
The big issue with AEP was their lack of communication with us. Due to the high heat and humidity, they should have done a first class job of going house to house to let customer know what the progress was, and some time table about when the power would go back on.
A vague statement on online does nothing for the those with no power because how do we even see it? And what about elderly who do not have computers and smart phones.
Shame.
Civil Discourse

Charlottesville, VA

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#2
Jul 9, 2012
 

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Surely there's a local organization willing to help these folks! This has gone on too long. My heart goes out to them.
AEP Customer

United States

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#3
Jul 9, 2012
 

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Their customer service is non-existent, their promises are empty - but their pockets aren't, their "hard workers" spend more time at Crossroads store than they do in the field "making repairs", and those that are making "clueless" comments to these comments probably have had their power back for days if they even lost it or are lucky enough to have a generator with plenty of money to keep gas in it!

“bad luck or no luck”

Since: Jun 08

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#4
Jul 9, 2012
 

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Civil Discourse wrote:
Surely there's a local organization willing to help these folks! This has gone on too long. My heart goes out to them.
there is it is called neighborss. check on your elderly family and neighbors. If they need help, you can call the non-emergency number. No cost or commitment to you
1980 kid

Charlottesville, VA

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#5
Jul 9, 2012
 

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but they want there money on time but cant get you lights on time
Jefferson Scholar

Charlottesville, VA

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#6
Jul 9, 2012
 

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They haven't updated their stats since last night. Is there a reason they can't keep up with outage information? Dominion seems to have mastered the concept.
fred

Dillwyn, VA

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#7
Jul 9, 2012
 

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Appalachian Power refuses to keep their power lines clear, look for yourself at the trees growing through the lines everywhere. Look at the other power companies compared to Appalachian Power. I was out for a week before they showed up. They had crews in the area on the third day, but they were site seeing one of the local tourist traps until so many people were asking about their power returning on.
If Appalachian Power can't do their job, they should turn their lines and equipment over to another company that is more competent!
Duh

Burke, VA

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#8
Jul 9, 2012
 

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Virginia gal wrote:
I am also an AEP customer. I was out of power for 7 nights.
I give them a big fat F for their customer service.
The big issue with AEP was their lack of communication with us. Due to the high heat and humidity, they should have done a first class job of going house to house to let customer know what the progress was, and some time table about when the power would go back on.
A vague statement on online does nothing for the those with no power because how do we even see it? And what about elderly who do not have computers and smart phones.
Shame.
Yes, let's have them go door to door telling people how/what they are doing instead of having crews on the street, trying to fix the lines. That's smart!
Duh

Burke, VA

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#9
Jul 9, 2012
 

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To all the whiners, if it isn't going fast enough for you, maybe you should get out in triple digit heat, learn a new trade, and join their workforce as contracted employees.
Gru

Charlottesville, VA

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#10
Jul 9, 2012
 

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This is ridiculous! Far too long for these people!! Isn't there anyone who can crack the whip over these utilities?! My heart goes out to these people in this heat! I spent a few nights sweltering myself -- I cannot imagine what it was like for them on Saturday.
Callie

United States

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Jul 9, 2012
 

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Duh wrote:
To all the whiners, if it isn't going fast enough for you, maybe you should get out in triple digit heat, learn a new trade, and join their workforce as contracted employees.
Spoken like a true AEP employee
Civil Discourse

Charlottesville, VA

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#12
Jul 9, 2012
 
belmontman wrote:
<quoted text>there is it is called neighborss. check on your elderly family and neighbors. If they need help, you can call the non-emergency number. No cost or commitment to you
While giving praise to the utility workers handling this crisis, and to those who check in on their elderly neighbors, it still seems that all these neighbors are in the same boat and maybe there are churches and local groups out there that could provide battery operated fans, etc. to meet this extended crisis. I'm not talking about government organizations. No child should get to the point of passing out because his trailer home is as hot as an oven. There's much that could be done to prevent that. Is the non-emergency number for that purpose? And if so, what is that number.
Heard enough

Charlottesville, VA

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#13
Jul 9, 2012
 

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Learn to cover your own backside! Taxpayers cannot afford to pay the bill on having someone else (Federal, State, or County) provide for your every need.
Nelson resident

Charlottesville, VA

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#14
Jul 9, 2012
 

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I pray for these people, I am a nelson county resident myself. We finally got power back on Friday evening, and until Friday no one was working in the area to remove trees or anything. We live off of a well because we don't have a choice to have city water. Did not see a red cross truck come through offering water ice or to even check to see if we were still breathing. This past Sat afternoon, there were at least 25 power trucks sitting at the Food Lion without a person in sight.

I understand that the power companies have there hands full, but please rethink the order that you are turning or fixing lines, break up the crews, work outwards in. When all this 1st happened it seemed like they were hitting the cities south of us 1st.

these folks are not whiners, enough is enough... they have every right to complain when it appears that most of the shelters have already closed there doors because a large portion of people have power back on. I did not see one shelter being offered in Nelson County. or maybe there was but no one would know due to lack of news coverage for our area.

I had a tree fall onto my home, and by Friday evening 7 days later, enough was enough, could not take it anymore. no power, temps into the 100's no water the list goes on.... and trust me when I say I tried not to complain too much because I was happy just to be alive, considering I was laying in my bed when the tree came down just above the bed I was trying to sleep in.
Southern Albemarle

Raleigh, NC

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#15
Jul 9, 2012
 

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Virginia gal wrote:
I am also an AEP customer. I was out of power for 7 nights.
I give them a big fat F for their customer service.
The big issue with AEP was their lack of communication with us. Due to the high heat and humidity, they should have done a first class job of going house to house to let customer know what the progress was, and some time table about when the power would go back on.
A vague statement on online does nothing for the those with no power because how do we even see it? And what about elderly who do not have computers and smart phones.
Shame.
You have a phone, don't you? Call the AEP hotline and get updates anytime you want. Go house to house?? Are you an idiot?
Southern Albemarle

Raleigh, NC

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#16
Jul 9, 2012
 

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fred wrote:
Appalachian Power refuses to keep their power lines clear, look for yourself at the trees growing through the lines everywhere. Look at the other power companies compared to Appalachian Power. I was out for a week before they showed up. They had crews in the area on the third day, but they were site seeing one of the local tourist traps until so many people were asking about their power returning on.
If Appalachian Power can't do their job, they should turn their lines and equipment over to another company that is more competent!
Fred...AEP would be glad to cut all the trees away from the lines, at enormous expense. Customers are not willing to have their rates go up to fund that when this happens once in 10-20 years. I've lived here 40 years and this has never happened. Rate payers would complain bitterly if rates went up enough to cover this cost. Take your choice.
fred

Dillwyn, VA

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#17
Jul 9, 2012
 
Southern Albemarle wrote:
<quoted text>
Fred...AEP would be glad to cut all the trees away from the lines, at enormous expense. Customers are not willing to have their rates go up to fund that when this happens once in 10-20 years. I've lived here 40 years and this has never happened. Rate payers would complain bitterly if rates went up enough to cover this cost. Take your choice.
This is the service we pay for now. Part of their job is to keep their lines free of trees or anything that would cause concern for the lines. Other companies didn't have as many problems or as many people out of service. Appalachian Power has fired or retired everyone they had with real experience in certain areas, now it's really starting to show. By the way, the same areas that were last to get their power back on have the same problems everytime the wind gets over 10-15 miles per hour.

If Appalachian Power cannot provide the services they claim without enlarging our bills, maybe we need another provider!
Southern Albemarle

Raleigh, NC

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#18
Jul 9, 2012
 

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Another provider would not help. Power companies are all corporations, not government entities, only responsible to the shareholders. So...people think that government agencies are run poorly and privatization is the answer, well, are corporations doing a better job?
Eaglescout1984

Crozet, VA

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#19
Jul 9, 2012
 

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Southern Albemarle wrote:
Another provider would not help. Power companies are all corporations, not government entities, only responsible to the shareholders. So...people think that government agencies are run poorly and privatization is the answer, well, are corporations doing a better job?
Dominion has done a good job. They contracted crews from as far away as Texas and Canada to come in and work on the lines, and their lines were in the worst hit areas in central Virginia and the valley. The main problem with power companies is you usually don't have a choice of which you buy from because of the physical infrastructure they have to put in place.
Eaglescout1984

Crozet, VA

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#20
Jul 9, 2012
 

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Nelson resident wrote:
I understand that the power companies have there hands full, but please rethink the order that you are turning or fixing lines, break up the crews, work outwards in. When all this 1st happened it seemed like they were hitting the cities south of us 1st.
It makes sense from a logistics standpoint to hit the cities first. Houses and businesses are much closer together, so restoring a single power line in the city can restore power to more people than one in a rural area. Not to mention a single line in a rural area may be longer to service everyone on it, so there is a better chance more than one tree could fall on it. So, if you have a choice to send a crew to restore power to 20 people or 100 people, which one seems to make more sense?
Additionally, a lot of services people take for granted are centralized in the city. Hospitals, police & fire stations, the jail, tap water treatment, city/county offices, large commercial areas (stores,restaurants, etc), and of course Dominion's own field office they dispatch crews from. So, by restoring power to cities first, you allow residents in rural areas to at least drive to the city for essential services.

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