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1 - 20 of 37 Comments Last updated Monday Jul 21
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Joseph Carino

Rialto, CA

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#1
Feb 9, 2010
 
I have been hearing a lot about your company. What is your guarantee that my package will be delivered intact? Do you have insurance? I'ts kinda scary with you guys.
Luzviminda Castro

Rialto, CA

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#2
Feb 16, 2010
 
Don't make the same mistake that I did when I used this Alas Cargo because of their low price.It took forever to deliver my balikbayan box and I lost a lot more. I think this Alas Cargo is a rip off!
GUILDA MARCOS

Las Vegas, NV

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#3
Jul 14, 2011
 

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There are a lot of similar negative reviews enough to warrant a class action suit. What are we waiting for? Alas Cargo is so perfect they cannot commit any mistake but this is America and we have rights.
frustrated customer

Los Angeles, CA

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#4
Nov 11, 2011
 
actually dont have a problem with alas cargo since i've been using thier company for more than 3 years now and box arrived destination safe and no missing whatsoever, my only problem is when you schedule for pick up,which is your only time to stay home and wait for them to pick up your box, THEY DONT SHOW UP and not even a phone call if they were gonna pick your box up, they have so many alibi's and re schedule you for another day???? which is you are not available to stay home waiting for the driver to come pick up your box ??? what an IDIOTS!!!!
ALAS SUCKS

United States

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#5
Nov 19, 2011
 

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ALAS SUCKS! They are suppossed to take $5.00 off the price if you use their box, but everytime they come to pick it up they charge different prices and they dont want to BAND IT BEFORE they load it. I now make them band it AND load it BEFORE I pay them. They make appointments to pick it up and they are ALWAYS LATE. It took almost 2 full months to get there and not the 28-30 days they tell you. This time the EXCUSE was the ship got delayed 2 weeks in port at customs. I will NOT use ALAS again. The website has a Box Tracking box where you put in the invoice number off your reciepr and it NEVER WORKS. You have to call the main office. ALAS is no good.
Never Again

Henderson, NV

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#6
Apr 28, 2012
 
First box took over 2 months for delivery. 2nd box is 2 months out and no word from ALAS regarding status. Their Tracking System is a scam. It can never find your Invoice Number. I'm looking for another shipping service to use. These people should be sued out of existence.
chappy

San Juan, Philippines

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#7
Jul 5, 2012
 
that alas cargo must be reported to media or to investigador. my balikbayan box has a lot of missing items! it was so disgusting and i was very angry that time when i open the box, the delivery agent told me my box was checked by customs that's why the seal was broken, one thing i didn't do i should have open the box together with that alas agent! that alas company must be sued!
caranl

Pasay City, Philippines

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#8
Oct 21, 2012
 

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i've used alas cargo many times over the years and never lost anything. it is cheap to send things so i do not expect much service. if it takes a long time i don't mind. a good return for the price.very reliable for me so far.
Este

Buting, Philippines

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#9
Nov 4, 2012
 
Where is my balikbayan box???? It has been 4 months and still counting.
sucks to be you

Philippines

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#10
Nov 16, 2012
 
i sure hope i don't experience anything you guys have gone through...but i can sure empathize with the sorry ass customer service they have!!!!
maritess

San Diego, CA

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#11
Nov 17, 2012
 

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Halos lahat nman ng cargo parepareho...
walang perfect na cargo kahit San kau pumunta..frustrated costomer hndi kasalanan ng driver yun kasalanan ng ngschedule.
Alas Customer

Las Vegas, NV

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#12
Dec 22, 2012
 
its probably up your ass because they dont take that long to ship a box dummy!!
Este wrote:
Where is my balikbayan box???? It has been 4 months and still counting.
Chalene

Palm Desert, CA

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#13
Jan 28, 2013
 
I was very disappointed with ALAS CARGO, Its almost 3 months and my boxes haven't arrived yet.I called them to follow-up they said if i do have other address since they cannot sent to the address i wrote on the box.,They dint even informed me earlier so my family was not expecting for it. Now i Will NEVER NEVER send boxes to ALAS Cargo.What a very bad service.
Cris Feria

Angeles City, Philippines

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#14
Feb 8, 2013
 
I have been receiving packages thru Alas cargo since 2006. And i dont have any problem at all.I have an answer right away from Miss Marzo if there is an issue with the package. You are doing a good Miss Marzo. Even if there was a lot of negative reports, Alas cargo is lot better than some of the forwarders. The price is also cheap.
indayindz

Cebu City, Philippines

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#15
Feb 22, 2013
 
I have three boxes but sad to say only two boxes arrived today,I dont know where's the other one.please check it.my husband using alas since 2006 had no problem except this.thanks
indayindz

Cebu City, Philippines

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#16
Feb 22, 2013
 
Where can I check my box?I have here my invoice number pls help?
jimmy santos

Philippines

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#17
Feb 28, 2013
 
indayindz wrote:
Where can I check my box?I have here my invoice number pls help?
call this number 09228796910 or 09189919065 0r 09189919048
lanlan

San Francisco, CA

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#18
Mar 5, 2013
 
Pareho yata lahat ng mga balikbayan cargo..first i tried philippines island cargo lahat ng padala ko na chocolate , toothpaste lotion shampoo kinuha pinalitan ng mga sirang damit...and change to mon cargo first na dalawang box good nakarating ng maayos but it took 3 months n next na padala
Binawasan ang laman ng box ...walang consencya mga nagtratrabaho na hirap at pawis sacrifice para makapadala lalo gamitin ng studante...kinukuha nla. I want to try this alas cargo but ur comments seems pareho sa iba...sana ung mga owners check or sabihan nla mga workers nla...
Julian

San Francisco, CA

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#19
Apr 9, 2013
 

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I have been using Alas for about 4 years. Never had a problem. They always say delivery takes 6 weeks and they have delivered in 6 weeks each time. No missing items ever.

I get scare to hear the horror stories anyway.
ayang

Lucia, Philippines

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#20
May 23, 2013
 
hindi po ba gumagana yung tracking system ng alas cargo? para mas madali po sana ma trace kung nasaan na yung cargo na padala galing sa parents ko...

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