Payne ambulance service closes, claims lack of calls

Full story: Bennington Banner

A local ambulance and medical transport company shuttered its doors Friday because of a lack of service calls.
Comments
1 - 20 of 59 Comments Last updated Nov 18, 2012
First Prev
of 3
Next Last
Why

Bennington, VT

|
Report Abuse
|
Judge it!
|
#1
Feb 14, 2011
 
Town Manager Stuart A. Hurd said switching calls back and forth between the two services was too confusing to make it the town’s policy?

Thats funny because the Town of Bennington and the Bennington Police Department have no problem rotating calls to many wrecker service providers so why would they have a problem rotating calls between just two equally qualified ambulance service providers?

It's obvious that for whatever reason there was favoritism towards Bennington Rescue. This favoritism has gone so far as to unreasonably delay response times while Bennington Rescue came up with a way to make it work.

Payne was only called as a very last resort and in most cases many minutes after the initial request for emergency services came in.

These request for emergency services came from human beings in need of help. For many of them the first treatment they received was being treated with total disrespect.

If you or a family member was a victim of this treatment. SPEAK UP AND BE HEARD!
Snowed Inn

Bennington, VT

|
Report Abuse
|
Judge it!
|
#2
Feb 14, 2011
 
Why wrote:
Town Manager Stuart A. Hurd said switching calls back and forth between the two services was too confusing to make it the town’s policy?
Thats funny because the Town of Bennington and the Bennington Police Department have no problem rotating calls to many wrecker service providers so why would they have a problem rotating calls between just two equally qualified ambulance service providers?
It's obvious that for whatever reason there was favoritism towards Bennington Rescue. This favoritism has gone so far as to unreasonably delay response times while Bennington Rescue came up with a way to make it work.
Payne was only called as a very last resort and in most cases many minutes after the initial request for emergency services came in.
These request for emergency services came from human beings in need of help. For many of them the first treatment they received was being treated with total disrespect.
If you or a family member was a victim of this treatment. SPEAK UP AND BE HEARD!
Calling for a wrecker, which is not all that often, is very different than routing 911 calls. To change an emergency system that works to benefit a private enterprise would be irresponsible to say the least.
Boo Hoo What

South Deerfield, MA

|
Report Abuse
|
Judge it!
|
#3
Feb 15, 2011
 
Payne was only called as a very last resort and in most cases many minutes after the initial request for emergency services came in.
These request for emergency services came from human beings in need of help. For many of them the first treatment they received was being treated with total disrespect.
**********
There is plenty of work in the area Jim proved this , Mismanaging was the Down Fall and the behind the scene games between the owner and Staff (wink wink nudge nudge)And it goes with the saying Don't go to the bathroom where you eat!!
Greg as a past employee of your's the extra relationships with others while Married to your Wife and partner in business???? Did this help the bottom line with the rubber checks? We had bills to pay too. So before the boohooing I wish everyone know what they were talking about/. But this is Bennington glad I don't live there still.
Skippy

Queensbury, NY

|
Report Abuse
|
Judge it!
|
#4
Feb 15, 2011
 
I think it is very insensitive to bring up an issue such as the proclimation for the cause of the failure of the business. Try proving that!
Sheetrock

Morrisville, VT

|
Report Abuse
|
Judge it!
|
#5
Feb 15, 2011
 
he spent to much money on himself and his girlfriends and not the company, he thought with the wrong brain. Bennington Rescue started serving Bennington back in 1964 has done a Great Job
Vermonter

Bennington, VT

|
Report Abuse
|
Judge it!
|
#6
Feb 15, 2011
 
Seems to me that every time I saw a Payne ambulance it was parked at a store or eatery.You don't do business & make money that way.It was a wonderful service when Jim had it.I was transported to Albany by him and I could not have asked for better treatment.
Vermont Transplant

Bennington, VT

|
Report Abuse
|
Judge it!
|
#8
Feb 15, 2011
 
I myself and many others don't care about who was playing footsy with whom. I am concerned if there is enough coverage should an ambulance service be required. If Benn Rescue are out doing transports to Albany or Dartmouth is there a squad available if we should have more than 2 emergencies at once? Bringing Dale into this is not the issue as people who knew him know he had worked for both Bennington and Southwestern Vermont ambulance. Is this about emergency response or is it a personal issue? I hope not. Someones life may be at stake!
Bennington Native

Lakeville, CT

|
Report Abuse
|
Judge it!
|
#9
Feb 15, 2011
 
Boo Hoo What wrote:
Payne was only called as a very last resort and in most cases many minutes after the initial request for emergency services came in.
These request for emergency services came from human beings in need of help. For many of them the first treatment they received was being treated with total disrespect.
**********
There is plenty of work in the area Jim proved this , Mismanaging was the Down Fall and the behind the scene games between the owner and Staff (wink wink nudge nudge)And it goes with the saying Don't go to the bathroom where you eat!!
Greg as a past employee of your's the extra relationships with others while Married to your Wife and partner in business???? Did this help the bottom line with the rubber checks? We had bills to pay too. So before the boohooing I wish everyone know what they were talking about/. But this is Bennington glad I don't live there still.
I worked for both SVRA and Payne and my personal opinion of this right, wrong or indifferent Jim had a great company and Greg had alot of drive. Greg made a lot of great advances in this company, if he is guilty of anything it's getting to big to quick. As far as attacking his personal life, it had no effect on the business. I may not have agreed with his choice of management personel but he must of saw something I didn't and it was his company not mine. In parting I will say this is a sad time for EMS in Bennington county, I'm afraid to say Bennington Rescue is going to be overwhelmed with calls soon enough and there is not anyone there to pick up the slack.
Friend of Benn Rescue

Bennington, VT

|
Report Abuse
|
Judge it!
|
#10
Feb 15, 2011
 
There is a long standing history that shows Payne's "business ethics" from staging to steal calls to manipulative tactics to attempt to harm Bennington Rescue. When your dishonest, it shows, people see your true colors, and you will fail.

I am more then confident that Bennington Rescue will rise to the occasion (as they ALWAYS DO) and service to the town and outlying areas will not suffer.

As for people being treated with total disrespect by Benn Rescue, I have trouble believing that.

I wish the employees that were let go the best of luck in these hard times. Perhaps you should seek employment at Bennington Rescue?
Bennington Native

Lakeville, CT

|
Report Abuse
|
Judge it!
|
#11
Feb 15, 2011
 
Friend of Benn Rescue wrote:
There is a long standing history that shows Payne's "business ethics" from staging to steal calls to manipulative tactics to attempt to harm Bennington Rescue. When your dishonest, it shows, people see your true colors, and you will fail.

I am more then confident that Bennington Rescue will rise to the occasion (as they ALWAYS DO) and service to the town and outlying areas will not suffer.

As for people being treated with total disrespect by Benn Rescue, I have trouble believing that.

I wish the employees that were let go the best of luck in these hard times. Perhaps you should seek employment at Bennington Rescue?
That's a sad and very untrue statement. People fail to remember the time before SVRA when Bennington Rescue had a very hard time getting people to cover calls in town. I stand behind BRS and hope they can handle the extra burden that has been put on them.
Friend of Benn Rescue

Adams, MA

|
Report Abuse
|
Judge it!
|
#12
Feb 15, 2011
 
Bennington Native wrote:
<quoted text>
That's a sad and very untrue statement. People fail to remember the time before SVRA when Bennington Rescue had a very hard time getting people to cover calls in town. I stand behind BRS and hope they can handle the extra burden that has been put on them.
I was speaking to recent history. All companies grow and change. For the better or for the worst. Bennington Rescue has strived to serve its community and continue to. I am well aware that in the past they have had their struggles as many non for profit organizations do. THose times are in the past.

I am sure that Benn Rescue will rise to the occasion.
Keep it on Point

Bennington, VT

|
Report Abuse
|
Judge it!
|
#13
Feb 15, 2011
 
Bennington Native wrote:
<quoted text>
That's a sad and very untrue statement. People fail to remember the time before SVRA when Bennington Rescue had a very hard time getting people to cover calls in town. I stand behind BRS and hope they can handle the extra burden that has been put on them.
This is nothing new in the field of EMS and Fire for any District,Unit,OR Dept. To have short comings, back in the day. I know I was not allowed to leave my work to pull calls. I was required to be at work and if calls came in during off hours I had no issue taking the calls. This is what happened to the volunteer as we knew it,Jim was able to see this and make it work for him.
As far as Greg's management style it starts with the top and ends with the top. Who was at fault Bennington Rescue? The PD, Life, biting off too much. No it all boils down To The Management! Good Intentions don't pay the Bills. And then Bringing Dale Long in this just is absolutely not making or helping me to reason his way of thinking of why he Failed it's dollars and cents.
Sorry to point this out but your personal issues and indiscretion's do play a big part in how things run, we are a small town and things "leak" especially in Bennington.
Brs

Hudson Falls, NY

|
Report Abuse
|
Judge it!
|
#14
Feb 15, 2011
 
Stuart is talking out the back of his head. Benningtons main objective for the last year has been to harass and put Payne out of business, due to pure jealousy. He ran a good business, honest and progressive, did things bennington claims can't be done.
I'm sure bennington is celebrating today, fools that they are.
Celebrate today bennington....tomorrow the tax man is at the door and you've got 30 more familys to suppport.
I'm currious as to how many new business or new owners of old buseness have made it in the last 10 years in bennington?????????? Perhahaps a new city adminstration is in a profitable future for everyone.
This is a country where people are voting for change, maybe it's time for benninton to catch on, competion is good for everyone.
Concerned

Bennington, VT

|
Report Abuse
|
Judge it!
|
#15
Feb 15, 2011
 
I could make a lot of negative comments, but that would not do anyone any good. It was very sad to see the business that Jim & Annita Frechete build go out of business. Sadder still to see very loyal employees to both Jim and Greg Payne lose their jobs.

It was because of Southwestern Vermont Regional Ambulance that Bennington Rescue became a much better service. It was a wake up call to BRS when paid service came to town and said that we can do it better with paid employees rather than volunteers. From 1963 to 1994 (I think that was when Jim founded the company) Bennington Rescue was totally volunteer and provided services at no charge and did so until 1999 when BRS through a lot of struggles and a lot of dicussion decided to add paid staff during the day. To cover the cost of those people it started charging for the services it rendered.

Jim founded the company to meet the demand that SVMC was making regarding the need for Inter-facility transfers. He also filled the need of the nursing homes to safely transfer their patients from the hospital back to the nursing home. He made this a profitble business and decided to retire a couple of years back and sold the business to Greg Payne.

Since 1999, Bennington Rescue has continued to use dontations that it received and insurance payments to provided more and better services. Since 1999 it has gone from a volunteer service that could barely cover it's emergency calls to a Full-time and paid on-call volunteer service providing paramedic level emergency medical service.

This is not the first time that a for-profit ambulance service has gone out of business. In fact Lefebvre Ambulance in Bellows Falls just recently failed. The reason that for-profit services are failing is that ambulance services are not compensated for their true costs. This is what put them out of business.

So please stop the mud slinging and bringing peoples personal lives into this fray. It is hard enough for the owner and employees of Payne EMS to see their company fail. They do not need us making negative and disparaging comments to make it worse.
Gone

Bennington, VT

|
Report Abuse
|
Judge it!
|
#16
Feb 15, 2011
 
Another business gone! Another empty building! Thanks Town Manager Stuart A. for you know what Hurd!
Bennington native

Chesapeake, VA

|
Report Abuse
|
Judge it!
|
#17
Feb 15, 2011
 
Why wrote:
Town Manager Stuart A. Hurd said switching calls back and forth between the two services was too confusing to make it the town’s policy?
Thats funny because the Town of Bennington and the Bennington Police Department have no problem rotating calls to many wrecker service providers so why would they have a problem rotating calls between just two equally qualified ambulance service providers?
It's obvious that for whatever reason there was favoritism towards Bennington Rescue. This favoritism has gone so far as to unreasonably delay response times while Bennington Rescue came up with a way to make it work.
Payne was only called as a very last resort and in most cases many minutes after the initial request for emergency services came in.
These request for emergency services came from human beings in need of help. For many of them the first treatment they received was being treated with total disrespect.
If you or a family member was a victim of this treatment. SPEAK UP AND BE HEARD!
SVMC had no problem alternating days between Payne and Bennington Rescue either! Why couldn't the town have come up with an every other day policy or had one cover the village and the other cover the rural areas, the the volunteer fire dept. do! I don't believe that the Town ever made an attempt to try and work this out. They simply said that it couldn't be done! Payne EMS was never given a chance. I agree that there was favoritism towards Bennington Rescue. Bennington Rescue is now a for-profit business just as Payne EMS was. They have paid EMT on staff and they bill you if you need to call them or are being transported from the hospital to another care facility just as Payne EMS did. Bennington Rescue never wanted to do the transfers from the hospital it wasn't until Payne took over that they got involved. It used to be for out of town transfers Payne/SVRA alternated with Village ambulance from Williamstown, MA and then Bennington Rescue wanted in and they bumped Village out of the picture. When Payne tried to contract with "private" organizations such as Vets Home, BHR, or Cresent Manor those places were told that they couldn't call Payne directly for emergencies that they had to call 911, this came because Bennington Rescue felt the competition and cried!
If anyone has ever heard on a police scanner, most people own them, how many times it takes for Bennington Rescue to get a crew together, its unbelievable!! Sometimes its over 30 mins. It was suppose to be that 3 tones go out 1 tone every 2 minutes and after the 3rd tone the call goes to Payne, however I have heard of crews signing on to "acknowledge" the call and then its several minutes and a whole other crew is taking the call!!
Unfourtainly for the Citizens of the Town of Bennington and also the surrounding towns these two services and the Town of Bennington were unable to work together in order to provide the best pre hospital care to the sick and injured! This is a sad day! Lets hope that too much hasn't been biten off to chew!!
Boohoo

Bennington, VT

|
Report Abuse
|
Judge it!
|
#18
Feb 15, 2011
 
Bennington native wrote:
<quoted text>
SVMC had no problem alternating days between Payne and Bennington Rescue either! Why couldn't the town have come up with an every other day policy or had one cover the village and the other cover the rural areas, the the volunteer fire dept. do! I don't believe that the Town ever made an attempt to try and work this out. They simply said that it couldn't be done! Payne EMS was never given a chance. I agree that there was favoritism towards Bennington Rescue. Bennington Rescue is now a for-profit business just as Payne EMS was. They have paid EMT on staff and they bill you if you need to call them or are being transported from the hospital to another care facility just as Payne EMS did. Bennington Rescue never wanted to do the transfers from the hospital it wasn't until Payne took over that they got involved. It used to be for out of town transfers Payne/SVRA alternated with Village ambulance from Williamstown, MA and then Bennington Rescue wanted in and they bumped Village out of the picture. When Payne tried to contract with "private" organizations such as Vets Home, BHR, or Cresent Manor those places were told that they couldn't call Payne directly for emergencies that they had to call 911, this came because Bennington Rescue felt the competition and cried!
If anyone has ever heard on a police scanner, most people own them, how many times it takes for Bennington Rescue to get a crew together, its unbelievable!! Sometimes its over 30 mins. It was suppose to be that 3 tones go out 1 tone every 2 minutes and after the 3rd tone the call goes to Payne, however I have heard of crews signing on to "acknowledge" the call and then its several minutes and a whole other crew is taking the call!!
Unfourtainly for the Citizens of the Town of Bennington and also the surrounding towns these two services and the Town of Bennington were unable to work together in order to provide the best pre hospital care to the sick and injured! This is a sad day! Lets hope that too much hasn't been biten off to chew!!
Holy Cow this is awsome can't run a business, can't boink the help, can't pay the bills,Can't take responablty for going to big to fast and sinking the ship in which Greg was captain of.... hummm Tell betsy i said hi.
Join forces

South Deerfield, MA

|
Report Abuse
|
Judge it!
|
#19
Feb 15, 2011
 
If there is a demand for the ambulance services then both companies should join forces together.
There was a considerable investment in equipment and manpower by Payne obviously. Merge and create one great service for the town of Bennington. The population is aging and you have a regional hospital with a demand.
Keep the trained employees under a newly formed larger company that will serve the needs of the greater Bennington area.
There was obvious "competition" between the two companies and that aggressiveness has hurt both.
Not good. Save the infrastructure investment including employee training and equipment.
For the sake of the safety of the area residents.
In the end, it is a win-win for all.
done time in vermont

Queensbury, NY

|
Report Abuse
|
Judge it!
|
#20
Feb 15, 2011
 
the next time i overdose, i will just drive myself, i guess
Bennington

Randolph, VT

|
Report Abuse
|
Judge it!
|
#21
Feb 15, 2011
 
Shame on you Greg. I don't know you but shame on anyone business man who blames others for his failure. The death of Dale Long is the reason your business failed??? He was an employee of Jim's before Bennington Rescue. I am not sure how our loss of Dale made your business fail? It is a fact that you and some of the employees lack accountable and timely responses to calls, Lack of timely resources to meet the call's requirement. A noted lack of business focus. I beleive there is plenty of room for two services in Bennington. Bennington Rescue has it character flaws as well. Honest, professional, compentent and accountable services are what the community should expect. It is sad people had to lose their jobs. There is plenty of work for the EMS in Bennington. I hope Bennington Rescue is truly up for the sustained challenge????????

Tell me when this thread is updated: (Registration is not required)

Add to my Tracker Send me an email

First Prev
of 3
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Other Recent North Bennington Discussions

Title Updated Last By Comments
What type of town is Bennington (Sep '13) 1 hr Dr Pendyke 280
28 countries (Oct '13) Tue Elmer_J_Fudd 295
Help Wanted-Sistums Enjunear (Jan '14) Tue Elmer_J_Fudd 40
Frustrated (Nov '13) Tue Elmer_J_Fudd 48
i suck dong Mon Kiel_Cuum_Spunj 26
28 Countries Aug 18 Kiel_Cuum_Spunj 12
we are tying to get off welfaire Aug 17 kiel 3

Search the North Bennington Forum:
•••
•••
•••

North Bennington Jobs

•••
Enter and win $5000
•••

North Bennington People Search

Addresses and phone numbers for FREE

•••

North Bennington News, Events & Info

Click for news, events and info in North Bennington
•••

Personal Finance

Mortgages [ See current mortgage rates ]
•••