Salespeople are misinformed, management is misguided, however the worst experience one can have is dealing with the "customer service" people, the people whose job it is to process your payment. This Customer Service Rep questioned my signature on my credit card and then after some heated words, told me she would call the Police and have me escorted out the Store...HELLO, I was trying to leave the store when the Salesperson couldn't enter the correct SKU, I was trying to leave when the Manager told me there was a delivery charge of $55 after the Salesperson told me there was no delivery charge. I was trying to leave the store when I waited 30 minutes for the Stock person to wrap my piece as he was busy talking to the Manager in the back who was not interested in honoring his word about he "free" delivery. I was trying to leave before this Customer Service Rep called my daugter a a @@@#$$. This was my first and last exchange at Raymour and Flanigan. There is a reason there are 4 cars in the parking lot on a Saturday. They are absolutely a "horror" to deal with and the so called Manager does not accept responsibility for his staff's actions. Save your $$$ and spend it someplace where people appreciate your business.