Taking a cold showers

Westfield, MA

#1 Jun 11, 2010
Giard plumbing sold and installed a hot water heater. The Pilot light keeps going out. They tried to fix it and never did. I came to learn They overcharged us by $175 and then wanted to charge us an additional installation($275)to replace it with a working hot water heater. Also they told us they pulled a permit and I am not sure they did.
Giard Plumbing

Lawrence, MA

#2 Jul 9, 2010
"Taking a cold shower" or George V. is all wet with his comment. What he does not tell is he had the water heater relocated several years ago. With his concern for lack of permits, that {now out of business} plumber installed the flue illegally. The new generation water heater {American} sensed the lack of draft and shut the unit off. Exactly the way it was designed. As always, we stand behind our work and workmanship and tried to resolve this problem.

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